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Added 10 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 10 mins ago
RV
Patient Service Clerk
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
Medical Office Administration Certificate/Diploma or Equivalent Program essential
Added 10 mins ago
CN
Fire Training Officer
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Minimum NFPA 1041 Fire Service Instructor Level I.
Added 10 mins ago
SH
Administrative Assistant - AY2 - Primary Care
Southern Health-Santé Sud
Steinbach, MB
- Full-time
…Check. The successful candidate will be responsible for any service charges…
Added 10 mins ago
T
Credit Analyst
thyssenkrupp
ON · Ontario, Canada
- $75,000 USD / year
- Full-time
Partner with Sales, Customer Service, Operations, and Finance to support customer onboarding and credit-related matters.
Added 10 mins ago
MC
Property Administrator
Medallion Corporation
Toronto, ON
- Full-time
…experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to…
Added 10 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
This role is responsible for customer master data administration. The incumbent is responsible for creating and updating master data records in the appropriate systems in compliance with…
Added 10 mins ago
A
Ready Mix Operations Manager
Aplin
Kitimat, BC
- Full-time
Demonstrate a strong understanding of contract management and administration, including contractual obligations, scope of work, specifications, volumes, schedules, delivery requirements,…
Added 10 mins ago
A
Disability Claims Administrator
Altis
Montreal, QC
- $48,000 to $52,000 CAD / year
- Full-time
Dans ce poste permanent, vous collaborerez avec une équipe spécialisée en gestion des réclamations afin de soutenir l’administration des dossiers d’invalidité de courte et de longue durée.…
Added 10 mins ago
CE
Lived Experience Governance Lead
CMHA Edmonton (Canadian Mental Health Association - Edmonton)
AB · Edmonton, AB
- $27.59 to $35.13 CAD / hour
- Full-time
…initiatives. The organization is committed to person-centred service delivery, collaboration, lived-experience leadership, and continuous improvement in support of meaningful and lasting…
Added 10 mins ago
WM
Administrative Assistant - Kingsway Mall
Westcliff Management Ltd
AB · Edmonton, AB
- Full-time
Coordinate office supplies, meeting minutes, filing systems, and general office administration.
Added 10 mins ago
KS
Inventory Manager
Kelly Science, Engineering, Technology & Telecom
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Keeping part master data accurate in SAP and factoring in technical changes (Service Bulletins, reliability updates, campaigns).
Added 10 mins ago
FB
Assistant Department Manager - GTA East
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 10 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 10 mins ago
CC
Production Manager - CWT Kitchener
Carlisle Construction Materials
Kitchener, ON
- Full-time
Work closely with Customer Service, Logistics, and Supply Chain teams to align production and shipment commitments.
Added 10 mins ago
TY
Human Resources Coordinator
The York School
Toronto, ON
- $60,000 to $68,000 CAD / year
- Full-time
…working with people, takes pride in delivering exceptional service, and is excited to contribute to a positive employee…
Added 10 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Sarnia, ON
- Full-time
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 10 mins ago
B
Regional Compliance Officer - NBSL
BMO
Toronto, ON
- Full-time
This role supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML,…
Added 10 mins ago
MV
Supervisor, Materials & Logistics
Metro Vancouver
Burnaby, BC
- Full-time
…inventory optimization, and network improvements to balance cost, service levels, operational readiness, and asset…
Added 10 mins ago
RD
Experienced Administrative Associate
RBC Dominion Securities
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Company Description RBC Dominion Securities is one of Canada’s leading full-service investment and wealth management firms, focused on earning the right to be clients’ first choice for…
Added 10 mins ago
CP
Actuarial Analyst
Convyta Partners
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Convyta Partners is a pension, investment and benefits consulting and administration firm with over 100 professionals. Our head office is located in Burnaby and we have a growing remote…
Added 10 mins ago
AI
Customs Operations Director
Axxess International Inc.
Montreal, QC
- Full-time
Our team members make a difference through the personalized service they provide to our clients. They are knowledgeable, respectful, caring, and eager to take on new challenges!
Added 10 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Whitby, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 10 mins ago
SH
Clinical Service Leader - Clinical Nutrition - Infant Nutrition Preparation Room
Shared Health-Soins Communs
Winnipeg, MB
- Volunteer
Overseeing the daily clinical service delivery and environmental/operational issues in a designated service area to ensure optimum patient/resident/client care in a safe therapeutic…
Added 10 mins ago
MS
Paralegal
Metro Supply Chain
Montreal, QC
- Full-time
Assist with the administration of invoices from external legal counsel.

InterContinental Toronto Centre

Front Office Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description InterContinental Toronto Centre is a 4-Diamond upscale hotel located in the heart of downtown Toronto, offering contemporary elegance, luxurious comfort, and modern convenience. Attached to the Metro Toronto Convention Centre, the hotel is ideally situated for business and leisure travelers. Guests are just steps away from major city attractions including the CN Tower, Air Canada Centre, Rogers Centre, and Ripley’s Aquarium of Canada. The property provides a dynamic urban environment where team members support a high standard of guest service in a vibrant, fast-paced setting.
Role Description The Front Office Manager is a full-time, on-site role based at InterContinental Toronto Centre in Toronto, ON. This role oversees day-to-day front office operations, including managing the front desk team, coordinating guest check-in and check-out processes, and ensuring a seamless arrival and departure experience. The Front Office Manager monitors room allocation, resolves guest concerns, and maintains high standards of customer service and satisfaction. Responsibilities include supervising scheduling, training, and performance of front office staff; collaborating with housekeeping, reservations, and other departments; and ensuring that brand standards, security procedures, and hotel policies are consistently followed. The role also involves tracking front office metrics, supporting revenue and occupancy goals, and implementing process improvements to enhance the guest experience.
Qualifications

Strong front office and customer service experience, with a focus on customer satisfaction and guest relationship management.
Office administration skills, including organizing daily operations, managing records, and coordinating schedules.
Excellent communication skills for interacting with guests, team members, and other departments.
Previous experience in hotel front office management or supervisory roles in hospitality is preferred.
Proficiency with hotel property management systems and standard office software.
Ability to lead and motivate a diverse team in a fast-paced environment.
Strong problem-solving skills and the ability to handle escalations calmly and professionally.
Flexibility to work varied shifts, including evenings, weekends, and holidays as required.
Post-secondary education in hospitality management or a related field is an asset.

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More about this job

Responsibilities

Oversee daily front office operations, including the front desk team, guest arrivals and departures, room allocation, and resolution of guest concerns. Supervise staff scheduling, training, and performance; coordinate with other hotel departments; uphold brand, security, and policy standards; and support revenue, occupancy, and guest experience goals.

Requirements

Candidates should have strong front office and customer service experience, preferably in a hotel management or supervisory role, along with proficiency in property management systems and standard office software. They should demonstrate leadership, communication, administrative, and problem-solving skills, be flexible to work varied shifts, and ideally have post-secondary education in hospitality management or a related field.

Skills

Front Office Operations
Customer Service
Guest Relationship Management
Office Administration
Communication
Team Leadership
Staff Scheduling
Staff Training
Performance Management
Problem-Solving
Guest Concern Resolution
Room Allocation
Interdepartmental Coordination
Revenue and Occupancy Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Front Office Operations
Hotel Management
Hospitality
Guest Check-In
Guest Check-Out
Room Allocation
Guest Satisfaction
Guest Relationship Management
Front Desk
Staff Scheduling
Staff Training
Performance Management
Property Management Systems
Office Software
Housekeeping Coordination
Reservations
Brand Standards
Security Procedures
Hotel Policies
Front Office Metrics
Revenue Goals
Occupancy Goals
Process Improvement
Customer Service
Escalation Management

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