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Added 9 mins ago
1
Infrastructure Architect
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
Reports To: Senior Infrastructure Engineering Manager
Added 9 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Site operations: Oversee day-to-day research operations across sites, including workflows, staffing, coordination of research teams, problem-solving, and SOP development and maintenance.
Added 9 mins ago
1
Senior Manager, Clinic IT Services
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
Job Title: Senior Manager, Clinic IT Services
Added 9 mins ago
MS
Warehouse Manager
MacDonald Search Group
Brandon, MB
- Full-time
We're partnering with a leading food manufacturing company find to a Warehouse Manager to oversee all warehouse and distribution operations at their Brandon, MB facility. This role plays a…
Added 9 mins ago
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Senior Manager, Non-Financial Risk and Operational Risk Oversight, Control & Support Functions
Scotiabank
Toronto, ON
- Full-time
The Senior Manager, Non-Financial Risk and Operational Risk Oversight will contribute to the overall success of Global Risk Management Corporate & Support Function (CSF) NonFinancial Risk…
Added 9 mins ago
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Manager, Product Owner
Scotiabank
Toronto, ON
- Full-time
Job Title: Manager, Product Owner, RESL Technology
Added 9 mins ago
Journeyperson Plumber/Foreperson
Wildstone Construction Group
Calgary, AB
…precision and excellence. Reporting to the Mechanical Northern Operations Manager, you’ll be the one setting daily and weekly goals that align with the overall project schedule and plan,…
Added 9 mins ago
KS
Spares Planner Manager
Kelly Science, Engineering, Technology & Telecom
Longueuil, QC
- Full-time
Gestionnaire – Planification des pièces de rechange | Manager, Spares Planning
Added 9 mins ago
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Accountant
Sienna Senior Living
Markham, ON
- $55,451 to $59,314 CAD / year
- Full-time
What You’ll Be Doing: Reporting to the Manager, Operations Finance, the Accountant, Operations Finance is responsible for preparing monthly financial statements and other business units,…
Added 9 mins ago
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Batcher
Transchem Group
Cambridge, ON
- $25 CAD / hour
- Full-time
Communicate any shortages or issues with materials to the Production Manager
Added 9 mins ago
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ASSISTANT MANAGER-EN
La Vie En Rose
Tsawwassen, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 9 mins ago
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Store Manager
CHANGE Lingerie Canada
Toronto, ON
- Full-time
…that fits their bodies, needs, and personal style. As Store Manager, you will bring that experience to life while taking ownership of daily store operations and team…
Added 9 mins ago
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Senior Project Manager
STRIVE Recruitment Inc.
Coquitlam, BC
- Full-time
…Accounting & Finance, Corporate Administration, Manufacturing Operations, and Technology. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations…
Added 9 mins ago
Store Supervisor, FT
Under Armour
St. John's, NL
As a Supervisor, you're a key part of our store leadership - coaching teammates, supporting daily operations, and driving results. You'll back up the Assistant Store Manager, uphold…
Added 24 mins ago
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Nike - Sales Coach/Coach de vente - Montreal Eaton Center
Retailors
Montreal, QC
- Full-time
Assisting the Store Manager (Head Coach) by managing one or more of the store functions (sales, merchandising, operations, accounting, etc.) or by managing a particular floor/business in a…
Added 39 mins ago
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General Repair Technician
BGIS
Barrie, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 39 mins ago
Manager, Marketing Operations
Canadian Blood Services
Ottawa, ON · Toronto, ON
Canadian Blood Services is looking for a Temporary Full-Time Manager, Marketing Operations to join our dynamic Integrated Marketing team in our Donor Engagement and Corporate Reputation…
Added 54 mins ago
SH
Clinical Support Manager - Access and Flow
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The Clinical Support Manager is an integral member of the hospital management team. They provide leadership during off-business hours and weekends to ensure effective, efficient operations…
Added 54 mins ago
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Pharmacy Supervisor (Vancouver, On-Site)
Sentrex Health Solutions
Vancouver, BC
- Full-time
The Pharmacy Supervisor is responsible for overseeing the daily technical operations of the dispensary at Sentrex Pharmacy. The Pharmacy Supervisor will ensure that pharmacy operations are…
Added 54 mins ago
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Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
We are currently looking for an Account Manager to join our Sales team with a proven track record of successfully making a positive impact in his/her previous career. You are insanely…
Added 54 mins ago
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Track Supervisor
Cando Rail & Terminals
Jansen, SK
- Full-time
Guides the operations of the job site ensuring the necessary people, equipment, and other resources are available to effectively provide our service
Added 54 mins ago
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HACCP Technician
Saputo Inc.
Calgary, AB · Mississauga, ON · Riverway
- Full-time
Support the HACCP Advisor, QC Manager, and cross-functional teams to implement food safety requirements, drive compliance, and strengthen the Plant's Food Safety Culture.
Added 54 mins ago
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Coordinator, Specialty Leasing
OMERS
Mississauga, ON · Square One
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 54 mins ago
VI
Staff Information Security Engineer - Threat Detection & Response
Visier Inc.
Vancouver, BC
- Full-time
…people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help…
Added 54 mins ago
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Deli Assistant Department Manager - Full Time
Longo's
Milton, ON
- Full-time
This is your opportunity to advance your career in a leadership role. As the Assistant Deli Department Manager, you will assist the Deli Manager to ensure that the department is prepared…

InterContinental Toronto Centre

Front Office Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description InterContinental Toronto Centre is a 4-Diamond upscale hotel located in the heart of downtown Toronto, offering contemporary elegance, luxurious comfort, and modern convenience. Attached to the Metro Toronto Convention Centre, the hotel is ideally situated for business and leisure travelers. Guests are just steps away from major city attractions including the CN Tower, Air Canada Centre, Rogers Centre, and Ripley’s Aquarium of Canada. The property provides a dynamic urban environment where team members support a high standard of guest service in a vibrant, fast-paced setting.
Role Description The Front Office Manager is a full-time, on-site role based at InterContinental Toronto Centre in Toronto, ON. This role oversees day-to-day front office operations, including managing the front desk team, coordinating guest check-in and check-out processes, and ensuring a seamless arrival and departure experience. The Front Office Manager monitors room allocation, resolves guest concerns, and maintains high standards of customer service and satisfaction. Responsibilities include supervising scheduling, training, and performance of front office staff; collaborating with housekeeping, reservations, and other departments; and ensuring that brand standards, security procedures, and hotel policies are consistently followed. The role also involves tracking front office metrics, supporting revenue and occupancy goals, and implementing process improvements to enhance the guest experience.
Qualifications

Strong front office and customer service experience, with a focus on customer satisfaction and guest relationship management.
Office administration skills, including organizing daily operations, managing records, and coordinating schedules.
Excellent communication skills for interacting with guests, team members, and other departments.
Previous experience in hotel front office management or supervisory roles in hospitality is preferred.
Proficiency with hotel property management systems and standard office software.
Ability to lead and motivate a diverse team in a fast-paced environment.
Strong problem-solving skills and the ability to handle escalations calmly and professionally.
Flexibility to work varied shifts, including evenings, weekends, and holidays as required.
Post-secondary education in hospitality management or a related field is an asset.

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More about this job

Responsibilities

Oversee daily front office operations, including the front desk team, guest arrivals and departures, room allocation, and resolution of guest concerns. Supervise staff scheduling, training, and performance; coordinate with other hotel departments; uphold brand, security, and policy standards; and support revenue, occupancy, and guest experience goals.

Requirements

Candidates should have strong front office and customer service experience, preferably in a hotel management or supervisory role, along with proficiency in property management systems and standard office software. They should demonstrate leadership, communication, administrative, and problem-solving skills, be flexible to work varied shifts, and ideally have post-secondary education in hospitality management or a related field.

Skills

Front Office Operations
Customer Service
Guest Relationship Management
Office Administration
Communication
Team Leadership
Staff Scheduling
Staff Training
Performance Management
Problem-Solving
Guest Concern Resolution
Room Allocation
Interdepartmental Coordination
Revenue and Occupancy Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Front Office Operations
Hotel Management
Hospitality
Guest Check-In
Guest Check-Out
Room Allocation
Guest Satisfaction
Guest Relationship Management
Front Desk
Staff Scheduling
Staff Training
Performance Management
Property Management Systems
Office Software
Housekeeping Coordination
Reservations
Brand Standards
Security Procedures
Hotel Policies
Front Office Metrics
Revenue Goals
Occupancy Goals
Process Improvement
Customer Service
Escalation Management

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