Customer Success Specialist

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability - without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.

Essential Duties:

• Provide excellence in communication, timely response, and administrative support to all internal and external client inquiries, including knowledge of product offerings, inventory controls, contract review and administration, and other departmental requirements.
• Provide support to all service activities and sales management required to achieve the strategic goals and revenue objectives of the corporation.
• Daily communication with Account Executives, Customers, Warehouse, Scheduling and Planning Departments.
• Enter orders into the system for scheduling of production, Manages orders and client requests
• Order entry and order / project management of commercial transactions.
• Client liaison and follow up activities with end-users, specifiers, dealers, and related parties.
• Support our sales administration process, including coordination of production and purchasing of finished goods material, logistics support for client deliveries, and credit communication support.
• Use of computerized order processing system, inventory systems, and related computer applications (Microsoft Word, Excel, Outlook, CRM)
• Maintain high level of customer service effectiveness
• Participate and support company initiatives

Physical Demands:

• Use of office equipment, communication tools, including computer, telephone system, and related tools.
• Occasional moderate lifting of administrative materials.

Qualifications:

Educational requirements:

• High School Diploma
• College Degree preferred
• Preference will be given to those with post secondary education.
• Bilingualism (French / English) with proficiency in both verbal and written communication is preferred

Skills and Experience:

• Minimum of five years of experience in Customer Service or Planning
• Highly developed interpersonal skills, and ability to perform a variety of administrative service functions.
• Excellent communication skills and professional demeanor.
• Ability to multi-task.
• Exercise independent judgment and decision making, within established operating parameters, policies, and procedures.
• Analytical and mathematical skills, with demonstrated ability to utilize computer systems, office equipment, and automated voice systems.
• Experience / knowledge of a manufacturing environment
• ISO 9001 / 14001 knowledge would be an asset.
• Demonstrate excellence in working under pressure and handling multiple tasks/priorities
• Strong computer literacy with Microsoft applications and knowledge of ERP and CRM systems
• Ability to work independently and as part of a team with minimal supervision

Work Environment:

• Monday to Friday, 8:30 - 5:00, with possible scheduling of shifts to 6:00 pm on a rotating basis. Flexible working hours may be considered. Occasional travel.

The typical pay range for this role is:

Minimum: $36,098 CAD

Maximum: $63,172 CAD

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual (salary) offer will take into account a wide range of factors, including location.

In addition, the company provides health and welfare benefits which include (but are not limited to), supplemental medical, life and disability, retirement savings plan, paid time off (PTO), paid company holidays, and more.

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.

Artificial intelligence is not used to screen, assess, or select applicants for this position.