Customer Success Specialist

Belleville, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability - without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.

Essential Duties

Provide excellence in communication, timely response, and administrative support to all internal and external client inquiries, including knowledge of product offerings, inventory controls, contract review and administration, and other departmental requirements.
Provide support to all service activities and sales management required to achieve the strategic goals and revenue objectives of the corporation.
Daily communication with Account Executives, Customers, Warehouse, Scheduling and Planning Departments.
Enter orders into the system for scheduling of production, Manages orders and client requests
Order entry and order / project management of commercial transactions.
Client liaison and follow up activities with end-users, specifiers, dealers, and related parties.
Support our sales administration process, including coordination of production and purchasing of finished goods material, logistics support for client deliveries, and credit communication support.
Use of computerized order processing system, inventory systems, and related computer applications (Microsoft Word, Excel, Outlook, CRM)
Maintain high level of customer service effectiveness
Participate and support company initiatives

Physical Demands

Use of office equipment, communication tools, including computer, telephone system, and related tools.
Occasional moderate lifting of administrative materials.

Qualifications

Educational requirements:

High School Diploma
College Degree preferred
Preference will be given to those with post secondary education.
Bilingualism (French / English) with proficiency in both verbal and written communication is preferred

Skills And Experience

Minimum of five years of experience in Customer Service or Planning
Highly developed interpersonal skills, and ability to perform a variety of administrative service functions.
Excellent communication skills and professional demeanor.
Ability to multi-task.
Exercise independent judgment and decision making, within established operating parameters, policies, and procedures.
Analytical and mathematical skills, with demonstrated ability to utilize computer systems, office equipment, and automated voice systems.
Experience / knowledge of a manufacturing environment
ISO 9001 / 14001 knowledge would be an asset.
Demonstrate excellence in working under pressure and handling multiple tasks/priorities
Strong computer literacy with Microsoft applications and knowledge of ERP and CRM systems
Ability to work independently and as part of a team with minimal supervision

Work Environment

Monday to Friday, 8:30 - 5:00, with possible scheduling of shifts to 6:00 pm on a rotating basis. Flexible working hours may be considered. Occasional travel.

The Typical Pay Range For This Role Is

Minimum: $36,098 CAD

Maximum: $63,172 CAD

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual (salary) offer will take into account a wide range of factors, including location.

In addition, the company provides health and welfare benefits which include (but are not limited to), supplemental medical, life and disability, retirement savings plan, paid time off (PTO), paid company holidays, and more.

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.

Artificial intelligence is not used to screen, assess, or select applicants for this position.

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More about this job

Responsibilities

Manage customer inquiries, orders, and commercial projects while coordinating with account executives, customers, warehouse, scheduling, and planning teams. Support sales administration, production and purchasing coordination, inventory and delivery logistics, and provide timely client follow-up.

Requirements

Requires at least five years of customer service or planning experience, strong communication and administrative skills, and proficiency with Microsoft applications and ERP and CRM systems. A high school diploma is required, a college degree or other post-secondary education is preferred, and manufacturing experience is valued; French-English bilingualism and ISO 9001/14001 knowledge are preferred assets.

Skills

Customer Service
Order Entry
Order and Project Management
Client Communication
Inventory Control
Contract Administration
Sales Administration
Production Coordination
Logistics Support
Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP Systems
CRM Systems
Analytical and Mathematical Skills
Multitasking

Benefits

Supplemental Medical Benefits
Life Insurance
Disability Benefits
Retirement Savings Plan
Paid Time Off
Paid Company Holidays

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Planning
Order Processing
Order Management
Project Management
Commercial Transactions
Inventory Control
Contract Administration
Sales Administration
Manufacturing Environment
Production Scheduling
Purchasing
Finished Goods
Logistics
Client Liaison
Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP Systems
CRM Systems
ISO 9001
ISO 14001
French-English Bilingualism
Customer Inquiries
Credit Communication

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