Access Team Analyst

Kelowna, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Interior Health is looking for a Access Team Analyst to join the team on a full time term basis from our Kelowna location.

What We Offer

Employee & Family Assistance Program
Employer paid training/education opportunities
Employer paid vacation
Medical Services Plan
Employer paid insurance premiums
Extended health & dental coverage
Municipal Pension Plan
Work-life balance

About The Job

In accordance with established vision and values of the organization, the Access Team Analyst performs a variety of duties to ensure the provision of effective maintenance and support of information system access throughout Interior Health according to established policies, procedures and standards.

Typical Duties And Responsibilities

The Access Team Analyst processes requests for access to the information systems throughout Interior Health by performing duties such as gathering required information from users and clinical/business analysts and troubleshooting access issues.
Provides support of system access for both internal and external customers by gathering details of problems encountered, analyzing, investigating, and documenting the issues and providing a timely resolution.
In accordance with established procedures reviews and processes External User Access and Service Provider Access requests to ensure access compliance criteria are met, and if not, liaises with appropriate individuals to resolve issues.
Assists other Access Team Analysts, Coordinator, or Manager in developing educational training requirements; provides related training to meet the learning needs of new Access Team staff and users in accordance with established policies, procedures and standards.
Participates in continuous quality improvement activities by performing duties such as providing input/feedback to the Manager (or designate) on work procedures and opportunities for process improvement.
Assists with orienting new staff by performing duties such as demonstrating work procedures, and demonstrating use of office equipment/systems.
Performs other related duties as assigned.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

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More about this job

Responsibilities

Processes and supports information system access requests across Interior Health, troubleshoots access issues, and reviews external user and service provider requests for compliance. Provides training and orientation, documents and resolves customer issues, and contributes feedback to improve work procedures and processes.

Requirements

The posting does not specify formal education, certifications, or years of experience. The role calls for the ability to gather and analyze information, troubleshoot access problems, communicate with internal and external customers, follow established procedures, and support training and process improvement.

Skills

Information System Access Support
Access Request Processing
Troubleshooting
Customer Support
Problem Analysis
Investigation
Issue Documentation
Compliance Review
Stakeholder Liaison
Training Delivery
Process Improvement
Staff Orientation

Benefits

Employee and Family Assistance Program
Employer-Paid Training and Education Opportunities
Employer-Paid Vacation
Medical Services Plan
Employer-Paid Insurance Premiums
Extended Health and Dental Coverage
Municipal Pension Plan
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Interior Health
Information Systems
System Access
Access Requests
External User Access
Service Provider Access
Access Compliance
Troubleshooting
Customer Support
Clinical Analysts
Business Analysts
Issue Analysis
Issue Investigation
Issue Documentation
Training
Staff Orientation
Policies and Procedures
Process Improvement
Health Care
IM/IT
BC Shared Health Services

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