Access Team Analyst
- Kelowna, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Interior Health is looking for a Access Team Analyst to join the team on a full time term basis from our Kelowna location.
What We Offer
In accordance with established vision and values of the organization, the Access Team Analyst performs a variety of duties to ensure the provision of effective maintenance and support of information system access throughout Interior Health according to established policies, procedures and standards.
Typical Duties And Responsibilities
What We Offer
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Medical Services Plan
- Employer paid insurance premiums
- Extended health & dental coverage
- Municipal Pension Plan
- Work-life balance
In accordance with established vision and values of the organization, the Access Team Analyst performs a variety of duties to ensure the provision of effective maintenance and support of information system access throughout Interior Health according to established policies, procedures and standards.
Typical Duties And Responsibilities
- The Access Team Analyst processes requests for access to the information systems throughout Interior Health by performing duties such as gathering required information from users and clinical/business analysts and troubleshooting access issues.
- Provides support of system access for both internal and external customers by gathering details of problems encountered, analyzing, investigating, and documenting the issues and providing a timely resolution.
- In accordance with established procedures reviews and processes External User Access and Service Provider Access requests to ensure access compliance criteria are met, and if not, liaises with appropriate individuals to resolve issues.
- Assists other Access Team Analysts, Coordinator, or Manager in developing educational training requirements; provides related training to meet the learning needs of new Access Team staff and users in accordance with established policies, procedures and standards.
- Participates in continuous quality improvement activities by performing duties such as providing input/feedback to the Manager (or designate) on work procedures and opportunities for process improvement.
- Assists with orienting new staff by performing duties such as demonstrating work procedures, and demonstrating use of office equipment/systems.
- Performs other related duties as assigned.
More about this job
Responsibilities
Processes and supports information system access requests across Interior Health, troubleshoots access issues, and reviews external user and service provider requests for compliance. Provides training and orientation, documents and resolves customer issues, and contributes feedback to improve work procedures and processes.
Requirements
The posting does not specify formal education, certifications, or years of experience. The role calls for the ability to gather and analyze information, troubleshoot access problems, communicate with internal and external customers, follow established procedures, and support training and process improvement.
Skills
- Information System Access Support
- Access Request Processing
- Troubleshooting
- Customer Support
- Problem Analysis
- Investigation
- Issue Documentation
- Compliance Review
- Stakeholder Liaison
- Training Delivery
- Process Improvement
- Staff Orientation
Benefits
- Employee and Family Assistance Program
- Employer-Paid Training and Education Opportunities
- Employer-Paid Vacation
- Medical Services Plan
- Employer-Paid Insurance Premiums
- Extended Health and Dental Coverage
- Municipal Pension Plan
- Work-Life Balance
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Healthcare
- Customer Service & Support
- Administrative
- Data & Analytics
Keywords
- Interior Health
- Information Systems
- System Access
- Access Requests
- External User Access
- Service Provider Access
- Access Compliance
- Troubleshooting
- Customer Support
- Clinical Analysts
- Business Analysts
- Issue Analysis
- Issue Investigation
- Issue Documentation
- Training
- Staff Orientation
- Policies and Procedures
- Process Improvement
- Health Care
- IM/IT
- BC Shared Health Services