Improvement Consultant

Penticton, BC, Canada

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE. · Full-time

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Job details

Pay: The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE.
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Interior Health is seeking permanent full-time Improvement Consultant who is passionate about driving meaningful changes in healthcare.

Location: The worksite location is flexible within the South Okanagan region.

What We Offer

Employee & Family Assistance Program
Employer paid training/education
Employer paid vacation
Employer paid insurance premiums
Extended Health & Dental coverage
Work-life balance
May be eligible to contribute to MPP

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How Will You Create An Impact

The Improvement Consultant is responsible for providing leadership and expertise including coaching, facilitation, and education in the application of quality improvement principles, practices and proven quality scientific methods supported by Interior Health. The Improvement Consultant promotes the integration and standardization of evidence-based systems as identified, and in alignment with the Quality and Patient Safety Strategic Plan.

As an integral member of the Interior Health Quality and Patient Safety program, the Improvement Consultant collaborates with health care leaders, managers, and physicians to provide leadership and expertise in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction to produce measurable outcome results.

This Includes (but Is Not Limited To)

Building capacity through provision of education and training of quality methodology such as lean improvement and lean management, quality system development, monitoring, and analysis of key performance indicators in alignment with other levels of reporting in Interior Health.
Supporting the ongoing development and implementation of best practices related to improving quality across IH.

Participating in serious incident reviews and providing reports and supporting recommendations for action arising out of incident investigation.

What Will You Work On

Provides leadership and expertise to promote and support a culture of continuous quality improvement.
Facilitates the integration of quality improvement initiatives that can be monitored and measured using reliable data and aligns and integrates improvement efforts with IHA quality service teams, programs, and networks. Identifies and assesses site-based quality improvement needs related to the integration of quality improvement methodology, evidence based systems, and tools within everyday work processes.
Collaborates with organizational leaders, physicians, and staff to provide leadership and quality management expertise to local community teams in the planning, implementation, and evaluation of quality initiatives designed to improve patient-centred care, service utilization, patient safety, and risk reduction. Contributes to the development and review of policies and guidelines related to patient safety and the quality of care. Provides expert advice to leaders, as needed.
Performs a leadership role in the integration of accreditation principles and standards with local initiatives. Coaches and facilitates teams participating in Interior Health programs, networks, and services in accreditation self-assessment, planning, and survey preparation and follow-up. Completes assessment of QI processes, ensures that standards are in place, and advises on changes required (e.g., compliance with Accreditation Canada Standards).
Provides education and training on the application of Lean thinking, principles, sponsor engagement, change management principles, facilitation skills, and Lean tools and techniques, providing constructive feedback and supporting individual development toward the use of every day Lean thinking and daily management.
Applies knowledge in Lean process improvement thinking and methodologies to execute process improvement initiatives in a wide variety of clinical and corporate settings in alignment with Interior Health’s transformational plan and organizational goals. Develops and monitors assigned Lean initiative areas including the supporting of monitoring performance, planning, and adjusting operations deliverables to meet projections and annual targets, and preparing summaries for fiscal reporting.
In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
Performs other related duties as assigned.

Come join our team and see why we’re one of BC’s Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

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More about this job

Responsibilities

Leads, coaches, and facilitates quality improvement initiatives with healthcare leaders, physicians, and teams to improve patient-centred care, safety, service utilization, and risk reduction. Provides Lean and quality-methodology training, supports accreditation and incident reviews, and monitors improvement performance and outcomes.

Requirements

The posting does not specify formal education, credentials, or a minimum number of years of experience. It calls for expertise in quality improvement and Lean methods, along with the ability to coach and train teams, facilitate change, analyze performance, and collaborate with healthcare leaders and staff.

Skills

Quality Improvement
Lean Improvement
Lean Management
Coaching
Facilitation
Education and Training
Change Management
Performance Measurement
Data Analysis
Accreditation Preparation
Patient Safety
Risk Reduction
Process Improvement
Stakeholder Collaboration
Policy Development
Incident Review

Benefits

Employee and Family Assistance Program
Employer-Paid Training and Education
Employer-Paid Vacation
Employer-Paid Insurance Premiums
Extended Health and Dental Coverage
Work-Life Balance
Municipal Pension Plan Contribution Eligibility

Visa sponsorship

Not detected in the job text

Keywords

Quality Improvement
Lean Thinking
Lean Management
Quality Management
Continuous Improvement
Evidence-Based Systems
Quality Improvement Methodology
Performance Indicators
Data Monitoring
Data Analysis
Patient Safety
Risk Reduction
Patient-Centred Care
Service Utilization
Accreditation Canada Standards
Accreditation Self-Assessment
Serious Incident Reviews
Incident Investigation
Change Management
Facilitation
Coaching
Sponsor Engagement
Policy Development
Healthcare Quality
Operational Planning
Fiscal Reporting

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