M365 Intermediate Analyst
- Kelowna, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Interior Health is looking for a M365 Intermediate Analyst to join the team on a full time permanent basis from our Kelowna location.
What We Offer
In accordance with the established vision and values of the organization, the M365 Intermediate Analyst is responsible for the development, installation, configuration, testing, maintenance, end-user training, and ongoing support of Interior Health’s M365 environment.
This position plays an integral role in the development and sustainment of M365 tools, both in its current state and as the organization deploys additional tools and integrations, all performed according to established policies, procedures, and standards.
Typical Duties And Responsibilities
What We Offer
- Employee & Family Assistance Program
- Employer paid training/education opportunities
- Employer paid vacation
- Medical Services Plan
- Employer paid insurance premiums
- Extended health & dental coverage
- Municipal Pension Plan
- Work-life balance
In accordance with the established vision and values of the organization, the M365 Intermediate Analyst is responsible for the development, installation, configuration, testing, maintenance, end-user training, and ongoing support of Interior Health’s M365 environment.
This position plays an integral role in the development and sustainment of M365 tools, both in its current state and as the organization deploys additional tools and integrations, all performed according to established policies, procedures, and standards.
Typical Duties And Responsibilities
- Provides day-to-day administration of M365 tools by performing duties such as completing incident and request tickets, maintaining and monitoring M365 services.
- Performs assigned technical work packages and implementation activities in support of projects led by senior analysts, maintaining project documentation, and conducting evaluation studies.
- Assists senior analysts in gathering requirements and documenting specifications for M365 services by performing duties such as gathering detailed information from user departments; developing and documenting systems and procedures by detailing system specifications.
- Attends technical working groups to provide operational input related to administration and support of M365 services; apply defined standards for new and existing technologies using project management methodologies. Tests and evaluate new tools and functionality; makes recommendations and provides feedback and reports as necessary.
- Maintains cloud and infrastructure components required to support the M365 environment including but not limited to the configuration and maintenance of settings, policies and groups within the M365 environment.
- Maintains the integrity and reliability of access to information within file systems and the M365 environment, including data protection, retention, backup, and recovery capabilities where applicable.
- Implements new functionality deployed by Microsoft within the M365 environment.
- Participates in the deployment of department standards, procedures and implementation of best practices.
- Liaises with vendors to ensure that software and system issues are resolved in a timely and cost-effective manner.
- Performs other related duties as assigned.
More about this job
Responsibilities
Administer, configure, test, maintain, and support Interior Health’s Microsoft 365 environment, including its cloud infrastructure, policies, access controls, and data protection capabilities. Support projects by gathering requirements, documenting systems, evaluating new tools, implementing Microsoft functionality, training users, and coordinating with vendors.
Requirements
The posting does not specify formal education, certifications, or years of experience. It describes an intermediate-level role involving Microsoft 365 administration, technical implementation, documentation, testing, user support, and collaboration with senior analysts and technical working groups.
Skills
- Microsoft 365 Administration
- Incident and Request Management
- Service Monitoring
- Technical Implementation
- Project Documentation
- Requirements Gathering
- Systems Documentation
- Testing and Evaluation
- Cloud Infrastructure Maintenance
- Policy and Group Configuration
- Data Protection
- Data Retention
- Backup and Recovery
- End-User Training
- Vendor Coordination
Benefits
- Employee and Family Assistance Program
- Employer-Paid Training and Education Opportunities
- Employer-Paid Vacation
- Medical Services Plan
- Employer-Paid Insurance Premiums
- Extended Health and Dental Coverage
- Municipal Pension Plan
- Work-Life Balance
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Healthcare
Keywords
- Microsoft 365
- M365 Environment
- M365 Services
- Cloud Infrastructure
- Incident Tickets
- Request Tickets
- Service Monitoring
- Technical Work Packages
- Project Implementation
- Project Documentation
- Requirements Gathering
- System Specifications
- Systems and Procedures
- Technical Working Groups
- Testing and Evaluation
- Policies and Groups
- Data Protection
- Data Retention
- Backup and Recovery
- End-User Training
- Best Practices
- Vendor Coordination
- Hospitals and Health Care