M365 Intermediate Analyst

Kelowna, BC, Canada

Internship

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Job details

Job type: Internship
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Interior Health is looking for a M365 Intermediate Analyst to join the team on a casual basis from our Kelowna location.

Casual Employees are not guaranteed hours of work, and shifts can range from 0-37.5 hours per week on an as-needed basis.

What We Offer

Employee & Family Assistance Program
Employer paid training/education opportunities
Employer paid vacation
Medical Services Plan
Employer paid insurance premiums
Extended health & dental coverage
Municipal Pension Plan
Work-life balance

About The Job

In accordance with the established vision and values of the organization, the M365 Intermediate Analyst is responsible for the development, installation, configuration, testing, maintenance, end-user training, and ongoing support of Interior Health’s M365 environment.

This position plays an integral role in the development and sustainment of M365 tools, both in its current state and as the organization deploys additional tools and integrations, all performed according to established policies, procedures, and standards.

Typical Duties And Responsibilities

Provides day-to-day administration of M365 tools by performing duties such as completing incident and request tickets, maintaining and monitoring M365 services.
Performs assigned technical work packages and implementation activities in support of projects led by senior analysts, maintaining project documentation, and conducting evaluation studies.
Assists senior analysts in gathering requirements and documenting specifications for M365 services by performing duties such as gathering detailed information from user departments; developing and documenting systems and procedures by detailing system specifications.
Attends technical working groups to provide operational input related to administration and support of M365 services; apply defined standards for new and existing technologies using project management methodologies. Tests and evaluate new tools and functionality; makes recommendations and provides feedback and reports as necessary.
Maintains cloud and infrastructure components required to support the M365 environment including but not limited to the configuration and maintenance of settings, policies and groups within the M365 environment.
Maintains the integrity and reliability of access to information within file systems and the M365 environment, including data protection, retention, backup, and recovery capabilities where applicable.
Implements new functionality deployed by Microsoft within the M365 environment.
Participates in the deployment of department standards, procedures and implementation of best practices.
Liaises with vendors to ensure that software and system issues are resolved in a timely and cost-effective manner.
Performs other related duties as assigned.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

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More about this job

Responsibilities

Administer and support Interior Health’s Microsoft 365 environment, including service tickets, configuration, monitoring, access, data protection, and implementation of new functionality. Support projects led by senior analysts through technical work, requirements gathering, documentation, testing, evaluation, and coordination with users and vendors.

Requirements

The posting does not specify formal education, certifications, or years of experience. The role calls for the ability to administer and support Microsoft 365 services, document technical requirements and procedures, test new tools, and contribute to project implementation and end-user support.

Skills

Microsoft 365 Administration
Incident and Request Management
Service Monitoring
Project Implementation
Requirements Gathering
Technical Documentation
Systems Testing and Evaluation
Cloud Infrastructure Maintenance
Access Management
Data Protection
Data Retention
Backup and Recovery
End-User Training
Vendor Coordination

Benefits

Employee and Family Assistance Program
Employer-Paid Training and Education Opportunities
Employer-Paid Vacation
Medical Services Plan
Employer-Paid Insurance Premiums
Extended Health and Dental Coverage
Municipal Pension Plan
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
M365 Environment
Cloud Services
Cloud Infrastructure
Incident Tickets
Request Tickets
Service Monitoring
Technical Work Packages
Project Implementation
Project Documentation
Requirements Gathering
System Specifications
Systems and Procedures
Technical Working Groups
Testing and Evaluation
Configuration
Policies and Groups
Access Management
Data Protection
Data Retention
Backup and Recovery
End-User Training
Best Practices
Vendor Liaison
Hospitals and Health Care

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