M365 Senior Analyst

Kelowna, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Interior Health is looking for a M365 Senior Analyst to join the team on a full time term basis from our Kelowna location. This position is expected to last until the 30th June 2027

What We Offer

Employee & Family Assistance Program
Employer paid training/education opportunities
Employer paid vacation
Medical Services Plan
Employer paid insurance premiums
Extended health & dental coverage
Municipal Pension Plan
Work-life balance

About The Job

In accordance with the established vision and values of the organization, the M365 Senior Analyst is responsible for the evaluation, planning, development, installation, configuration, testing, maintenance, end-user training, and ongoing support of complex and integrated services supporting multiple business areas throughout Interior Health’s M365 environment.

This position plays an integral role in the development and sustainment of M365 tools, both in its current state and as the organization deploys additional tools and integrations, all performed according to established policies, procedures, and standards. This position will work closely with counterparts across the province on provincial initiatives and with key strategic partners to ensure M365 needs are met and maintained.

Typical Duties And Responsibilities

Provides day-to-day administration of M365 tools by performing duties such as overseeing incident and request tickets, establishing access and control guidelines, maintaining and monitoring related infrastructure, and developing standards and best practices for use of the systems, and acts as an escalation resource for complex technical issues.
As a senior member of the team, provides guidance and advice to M365 Analysts regarding the implementation, configuration, maintenance and support of M365 services.
Coordinates systems development projects meets with Managers to review current methodologies; identifies resource requirements; projects milestones and deliverables; conducts feasibility studies, cost/benefit analyses and project planning; maintains project documentation, evaluation criteria and authorizations.
Develops specifications for M365 and integrated systems by performing duties such as gathering detailed information from user departments; developing and documenting systems and procedures by detailing system specifications; and preparing detailed implementation plans.
Participates in provincial technical committees and working groups to provide Interior Health input and expertise on M365 tools; assists in developing, implementing and supporting provincial standards for new and existing technologies using project management methodologies. Acts as a liaison between provincial committees and Interior Health; tests and evaluates new equipment and procedures; makes recommendations and provides feedback and reports as necessary.
Responsible for maintaining cloud and infrastructure components that support enterprise-wideM365 services including but not limited to the configuration and maintenance of settings, licensing, policies and groups within the M365 environment.
Maintains the integrity and reliability of access to information within file systems and the M365 environment, including data protection, retention, backup, and recovery capabilities where applicable.
Plans, evaluates, and implements new functionality deployed by Microsoft within the M365 environment
Participates in the development of department standards, procedures and implementation of best practices.
Liaises with vendors to ensure that software and system issues are resolved in a timely and cost-effective manner.
Performs other related duties as assigned.

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

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More about this job

Responsibilities

Administer, configure, maintain, and support enterprise Microsoft 365 services and their supporting cloud and infrastructure components, including access, licensing, policies, data protection, and recovery. Lead and coordinate M365 projects, advise analysts, develop standards and implementation plans, and collaborate with provincial committees, business areas, and vendors.

Requirements

The posting does not specify formal education, certifications, or years of experience. It describes a senior-level role requiring expertise in administering and supporting complex Microsoft 365 services, coordinating technical projects, resolving escalated issues, and working with stakeholders across the organization and province.

Skills

Microsoft 365 Administration
Incident and Request Management
Access Control
Cloud Infrastructure
Systems Configuration
Systems Integration
Technical Troubleshooting
Project Management
Systems Development
Requirements Gathering
Implementation Planning
Data Protection
Data Retention
Backup and Recovery
End-User Training
Vendor Management

Benefits

Employee and Family Assistance Program
Employer-Paid Training and Education Opportunities
Employer-Paid Vacation
Medical Services Plan
Employer-Paid Insurance Premiums
Extended Health and Dental Coverage
Municipal Pension Plan
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
M365 Environment
Cloud Infrastructure
Enterprise Services
Incident Management
Request Management
Access Control
Licensing
Policies and Groups
Systems Administration
Systems Configuration
Systems Integration
Technical Support
Escalation Management
Feasibility Studies
Cost-Benefit Analysis
Requirements Gathering
Implementation Plans
Provincial Technical Committees
Data Protection
Data Retention
Backup and Recovery
End-User Training
Standards and Best Practices
Vendor Management
Hospitals and Health Care

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