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Interior Health Authority

Manager | Clinical Operations

Kelowna, BC, Canada

The salary range for this position is $118,923 (min) to $148,653 (midpoint) to $170,951 (max) per annum, based on 1.0 FTE. · Full-time

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Job details

Pay: The salary range for this position is $118,923 (min) to $148,653 (midpoint) to $170,951 (max) per annum, based on 1.0 FTE.
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Interior Health is hiring a term-specific, full-time Manager, Clinical Operations who is passionate about making a difference in healthcare. This position is expected to continue until approximately June 1, 2028, or the return of the incumbent. In this key leadership role, you will provide operational leadership and support for Kelowna General Hospital Hemodialysis Services, working collaboratively with interdisciplinary teams to ensure the delivery of high-quality, patient-centered renal care while advancing service excellence, team performance, and continuous improvement.

What We Offer

An attractive remuneration package
Excellent career prospects
Employer paid training/education
Employer paid vacation
Employer paid insurance premiums
Extended Health & Dental coverage
Work-life balance
May be eligible to contribute to MPP, if previously enrolled within 30 days

The salary range for this position is $118,923 (min) to $148,653 (midpoint) to $170,951 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How Will You Create An Impact

The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health.

What Will You Work On

Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.
Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal-oriented manner, facilitating communication to affect positive outcomes.
Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.
Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).
Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.
Analyzes current trends and data in assigned area of responsibility related to the provision of accessible, comprehensive, efficient, and effective service/care.
Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment, and space with other departments and/or sites.
Collaborates with interdisciplinary team members in planning and provision of effective and efficient care within the assigned portfolio to support the achievement of operational and strategic objectives of the clinical program.
Recruits, hires, disciplines, and terminates staff as required. Provides mentoring and coaching to staff, completes performance evaluations and prepares staff development, training, and succession plans. Administers collective agreements and represents the employer in the grievance process, on various union/management committees, and during essential service situations.
Identifies the educational needs of staff in the provision of direct patient care. Ensures the appropriate mechanisms are in place to support staff in the provision of quality patient care. Communicates with educational personnel regarding identified needs and collaboratively plans the opportunities for professional development.
Analyses current trends and data in assigned areas of responsibility relating to the provision of accessible, comprehensive, efficient, and effective service/care. This includes sick time, overtime, casual utilization, WCB, turnover, staff mix, vacation utilization, and vacancies.
Maintains a positive and productive work environment respecting the value of an interdisciplinary team approach to the provision of health services. Promotes the creation of a quality work environment.
Acts as a change agent within the service, fostering an environment of innovation and critical thinking.
Represents Clinical Operations and assigned clinical areas on a variety of internal and external committees as required.
In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
Performs other related duties as assigned.

Come join our team and see why we’re one of BC’s Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

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More about this job

Responsibilities

Lead the operations and delivery of patient-centered care for Kelowna General Hospital Hemodialysis Services, ensuring quality, safety, effective resource use, and alignment with Interior Health’s goals. Manage budgets, staffing, performance, quality improvement, risk, and workplace safety while collaborating with interdisciplinary teams and representing the clinical area on committees.

Requirements

The posting does not specify formal education, credentials, or years of experience. It describes a senior clinical operations leadership role requiring the ability to manage clinical services, staff, budgets, quality improvement, risk, and occupational health and safety.

Skills

Patient-Centered Care
Renal Care
Interdisciplinary Collaboration
Quality Improvement
Risk Management
Budget Management
Resource Utilization
Staff Recruitment And Management
Performance Evaluation
Staff Development And Coaching
Change Management
Data Analysis
Occupational Health And Safety
Strategic Planning

Benefits

Employer-Paid Training And Education
Employer-Paid Vacation
Employer-Paid Insurance Premiums
Extended Health And Dental Coverage
Work-Life Balance
Pension Plan Eligibility

Visa sponsorship

Not detected in the job text

Keywords

Clinical Operations
Hemodialysis
Renal Care
Patient-Centered Care
Clinical Practice
Best Practices
Quality Improvement
Risk Management
Fiscal Accountability
Budget Monitoring
Resource Utilization
Outcome Measures
Interdisciplinary Teams
Staff Recruitment
Performance Evaluations
Staff Development
Succession Planning
Collective Agreements
Grievance Process
Professional Development
Workforce Trends
Change Management
Occupational Health And Safety
Incident Investigations
Corrective Actions
Healthcare Services

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