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Added 23 mins ago
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Interior Health Authority

Manager | Clinical Operations

Kelowna, BC, Canada

The salary range for this position is $118,923 (min) to $148,653 (midpoint) to $170,951 (max) per annum, based on 1.0 FTE. · Full-time

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Job details

Pay: The salary range for this position is $118,923 (min) to $148,653 (midpoint) to $170,951 (max) per annum, based on 1.0 FTE.
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Interior Health is seeking a permanent full-time Manager, Clinical Operations who is passionate about driving meaningful change in healthcare. In this key leadership role, you will provide operational oversight and strategic direction for the High Acuity Response Team (HART), Patient Porters, Equipment Depot, and Morgue Services, ensuring the delivery of safe, efficient, and patient-centered support services across the organization.

What We Offer

Employee & Family Assistance Program
Employer paid training/education
Employer paid vacation
Employer paid insurance premiums
Extended Health & Dental coverage
Work-life balance
May be eligible to contribute to MPP
Mentoring program for new Clinical Operations Managers

The salary range for this position is $118,923 (min) to $148,653 (midpoint) to $170,951 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How Will You Create An Impact

The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health.

What Will You Work On

Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.
Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal-oriented manner, facilitating communication to affect positive outcomes.
Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.
Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).
Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.
Analyzes current trends and data in assigned area of responsibility related to the provision of accessible, comprehensive, efficient, and effective service/care.
Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment, and space with other departments and/or sites.
Collaborates with interdisciplinary team members in planning and provision of effective and efficient care within the assigned portfolio to support the achievement of operational and strategic objectives of the clinical program.
Recruits, hires, disciplines, and terminates staff as required. Provides mentoring and coaching to staff, completes performance evaluations and prepares staff development, training, and succession plans. Administers collective agreements and represents the employer in the grievance process, on various union/management committees, and during essential service situations.
Identifies the educational needs of staff in the provision of direct patient care. Ensures the appropriate mechanisms are in place to support staff in the provision of quality patient care. Communicates with educational personnel regarding identified needs and collaboratively plans the opportunities for professional development.
Analyses current trends and data in assigned areas of responsibility relating to the provision of accessible, comprehensive, efficient, and effective service/care. This includes sick time, overtime, casual utilization, WCB, turnover, staff mix, vacation utilization, and vacancies.
Maintains a positive and productive work environment respecting the value of an interdisciplinary team approach to the provision of health services. Promotes the creation of a quality work environment.
Acts as a change agent within the service, fostering an environment of innovation and critical thinking.
Represents Clinical Operations and assigned clinical areas on a variety of internal and external committees as required.
In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
Performs other related duties as assigned

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More about this job

Responsibilities

Leads operations and strategic direction for assigned clinical support services, ensuring safe, efficient, patient-centered care and effective use of financial, physical, and human resources. Oversees quality improvement, risk management, budgets, staffing and labor relations, staff development, and workplace safety while collaborating with interdisciplinary teams and representing the service on committees.

Requirements

The posting does not specify formal education, certifications, or a minimum number of years of experience. It describes a senior clinical operations leadership role requiring expertise in healthcare service management, staff leadership, budgeting, quality and risk management, data analysis, labor relations, and occupational health and safety.

Skills

Healthcare Leadership
Patient-Centered Care
Strategic Planning
Quality Improvement
Risk Management
Budget Management
Resource Utilization
Staff Recruitment And Development
Performance Management
Labor Relations
Data Analysis
Change Management
Interdisciplinary Collaboration
Occupational Health And Safety
Incident Investigation

Benefits

Employee And Family Assistance Program
Employer-Paid Training And Education
Employer-Paid Vacation
Employer-Paid Insurance Premiums
Extended Health And Dental Coverage
Work-Life Balance
Municipal Pension Plan Eligibility
Mentoring Program For New Clinical Operations Managers

Visa sponsorship

Not detected in the job text

Keywords

Clinical Operations
High Acuity Response Team
Patient Porters
Equipment Depot
Morgue Services
Patient-Centered Care
Best Practices
Clinical Practice
Quality Improvement
Risk Management
Fiscal Accountability
Budget Monitoring
Resource Utilization
Outcome Measures
Data Analysis
Staff Recruitment
Performance Evaluations
Staff Development
Succession Planning
Collective Agreements
Grievance Process
Interdisciplinary Teams
Change Management
Occupational Health And Safety
Incident Investigations
Corrective Actions

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