Switchboard Operator Clerk
- Kelowna, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Make a difference every day at Kelowna General Hospital. We are seeking a Casual Switchboard Operator Clerk to join our dedicated team in Kelowna, B.C. In this important front-line role, you'll be the first point of contact for patients, visitors, and staff, helping ensure seamless communication across one of the region's busiest healthcare facilities.
This position works rotating days, evenings 06:30 to 14:30, 07:30 to 13:30, 08:00 to 16:00, 10:00 to 18:00, 13:30 to 19:30, 14:30 to 22:30
Days of Work: Rotating
How will we help you grow?
Join our team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way.
What Will You Work On?
Duties
This position performs a variety of clerical duties associated with operating the switchboard, receiving and registering patients, processing accounts receivable such as:
This position works rotating days, evenings 06:30 to 14:30, 07:30 to 13:30, 08:00 to 16:00, 10:00 to 18:00, 13:30 to 19:30, 14:30 to 22:30
Days of Work: Rotating
How will we help you grow?
Join our team as a casual employee, where you’ll enjoy variety, gain valuable experience, and have the chance to grow your career. Work hours range from 0 to 37.5 per week, with shifts available on short notice or pre-scheduled to cover leaves. Many of our team members start in casual roles and transition into permanent positions. Plus, we offer competitive wages, shift premiums, employer-paid training, and an Employee & Family Assistance Program to support you every step of the way.
What Will You Work On?
Duties
This position performs a variety of clerical duties associated with operating the switchboard, receiving and registering patients, processing accounts receivable such as:
- Processes calls (internal and external) and establishes communication links.
- Provides information to customers and assists in relaying messages to appropriate source.
- Answers emergency calls and follows established communications procedures in emergency situations such as cardiac arrest, bombs threats and disasters.
- Maintains Physician paging system and after hours physician’s emergency lines as per established protocol.
- Records and organizes data to facilitate the operations of the morgue. Informs appropriate personnel of any unusual circumstances/situations. Arranges transport with funeral homes as required.
- Receives "On-Call" information from physicians and updates data as required. Communicates changes to appropriate individuals needing current, accurate information.
- Receives patent porter requests and dispatches transfers to the patient porter team.
- Maintains confidentiality of classified information and keeps manager informed.
- Performs other related duties as assigned.
- Completion of Grade 12
- A 5-minute typing test (45+ NWPM) from a recognized institution, completed within the past 48 months (non-supervised tests not accepted). Click here for testing details.
- Your Resume indicating two years recent related experience, Or an equivalent combination of education, training and experience;
- A Cover Letter stating your availability to start in a new position and on-call, casual work (i.e. days of the week);
More about this job
Responsibilities
Operate the hospital switchboard, connect internal and external calls, provide information, relay messages, and follow established procedures for emergency communications and physician paging. Support patient registration, accounts receivable, morgue records, on-call information updates, and patient porter dispatch while maintaining confidentiality.
Requirements
Applicants must have completed Grade 12 and provide a recognized-institution typing test completed within the past 48 months, with a speed of at least 45 net words per minute. They must also have two years of recent related experience or an equivalent combination of education, training, and experience, and submit a resume and a cover letter stating their availability for casual on-call work.
Skills
- Switchboard Operation
- Telephone Call Processing
- Communication
- Customer Service
- Emergency Communications
- Physician Paging
- Patient Registration
- Accounts Receivable Processing
- Data Recording
- Message Relay
- Patient Transport Dispatch
- Confidentiality
- Typing
Benefits
- Competitive Wages
- Shift Premiums
- Employer-Paid Training
- Employee And Family Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Customer Service & Support
- Security & Safety
Keywords
- Switchboard
- Hospital
- Healthcare
- Clerical Duties
- Patient Registration
- Accounts Receivable
- Internal And External Calls
- Communication Links
- Customer Information
- Message Relay
- Emergency Communications
- Cardiac Arrest Procedures
- Bomb Threat Procedures
- Disaster Procedures
- Physician Paging
- Emergency Lines
- Morgue Records
- Funeral Home Transport
- On-Call Information
- Patient Porter Requests
- Patient Transfer Dispatch
- Confidentiality
- Typing Test
- 45 Net Words Per Minute
- Casual Employment
- Rotating Shifts