Jobs in Canada

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Added 2 days ago
FS
FPGA Designer
Fidus Systems
Canada
- Full-time
The FPGA Designer plays a key role in designing and delivering complex FPGA-based systems for Fidus clients. You will work directly with customers and internal Fidus teams to define…
Added 2 days ago
GL
Lead Process Engineer
Gay Lea Foods
Hamilton, ON
- Full-time
Strong process development experience (e.g. CIP, pasteurizer or sterilizer systems) is an asset.
Added 2 days ago
SA
Sales Operations Lead
Software Analyst Cyber Research
Toronto, ON
- Full-time
…lean, mission-driven firm building the research capabilities, systems, and AI-enabled infrastructure required to expand the reach, speed, and quality of our…
Added 2 days ago
D
Senior Business Analyst (TSYS)
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $60 to $73 CAD / hour
- Contract
MUST HAVE SKILLS:
Added 2 days ago
FI
Project Coordinator - IT Infrastructure / Facility Capital Projects
Flexstaf I.T. Inc.
SK · Saskatchewan, Canada
- Contract
Knowledge of structured cabling, telecommunications rooms, server racks, wireless access points and physical security systems.
Added 2 days ago
BR
Cyber Security Engineer
Benchmark Recruitment
Victoria, BC · Greater Victoria Metropolitan Area
- Contract
6-month contract | Hybrid in Victoria, BC (40% onsite per month) | Must hold a valid Canadian Work Visa
Added 2 days ago
IG
Embedded Developer
Insight Global
Sainte-Anne-de-Bellevue, QC
- $50 to $100 CAD / hour
- Contract
The Low Level Embedded Linux Developer is part of a multidisciplinary development team responsible for the architecture, development, integration, and maintenance of low-level embedded…
Added 2 days ago
TI
Automation Test Lead
Themesoft Inc.
Toronto, ON
- Contract
Experience with Git, version control systems, and CI/CD pipelines.
Added 2 days ago
2I
Senior Systems Testing/QA Specialist
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto-based client is hiring a Systems Testing/QA Specialist – Senior for a 4-month onsite contract opportunity in Toronto, ON. The candidate must work onsite 5 days a week.
Added 2 days ago
AS
Azure Integration Engineer
Alquemy Search & Consulting
Canada
- Contract
…production issues, and extending the architecture to support new systems, formats, enrichment sources and delivery…
Added 2 days ago
TC
Senior IFRS17 Data Engineer
Tata Consultancy Services
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
Experience building scalable and reliable backend/data processing systems.
Added 2 days ago
Laboratory Technician
Systemair
Tillsonburg, ON
Ability to work independently with minimal supervision and flexibility to work afternoon/evening shifts as required
Added 2 days ago
SC
Dispatch Coordinator (Full Time Overnight)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Vaughan, ON
- Full-time
Night Shift, Monday to Friday 12am-8am
Added 2 days ago
Coordinator, Product
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 2 days ago
Systems Engineering Technologist
SMART Technologies
Calgary, AB
We are seeking a detail-oriented Systems Engineering Technologist to support the development of interactive display products and related technologies. Working closely with Systems Engineers…
Added 2 days ago
Industrial Engineer
Flex-N-Gate
Windsor, ON
The Industrial Engineer designs, develops, tests, and evaluates integrated systems for managing industrial production processes, including human work factors, quality control, inventory…
Added 2 days ago
Maintenance 2
Coast Hotels
Edmonton, AB
From completing repairs and assisting with renovation projects to preparing guest rooms, maintaining building systems, and ensuring every area is ready for occupancy, your work will…
Added 2 days ago
Industrial Engineer
Flex-N-Gate
Windsor, ON
The Industrial Engineer designs, develops, tests, and evaluates integrated systems for managing industrial production processes, including human work factors, quality control, inventory…
Added 2 days ago
Manager, Canadian Tax Reporting
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 2 days ago
Master Electrician
Reliance Home Comfort
Thunder Bay, ON
Must have a driver’s license with clean drivers abstract
Added 2 days ago
Controller
CAA Niagara Talent Management Team
Thorold, ON
Comfort using technology, with an interest in automation, AI, systems improvement, and continuous improvement.
Added 2 days ago
II
Implementation Engineer - Contract
Intermedia Intelligent Communications
Remote, Canada
- $40 to $50 CAD / hour
- Temporary
- Remote
…gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on…
Added 2 days ago
TH
Registered Nurse - (Part Time) M Stroke Acute I/P
Trillium Health Partners
Mississauga, ON
- Part-time
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to…
Added 2 days ago
D
Surgical Dental Assistant - Trimac Dental Centre (Dr. Scott MacLean)
dentalcorp
Halifax, NS · Trimac Dental Centre – Dr. Scott MacLean
- Full-time
…challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice…
Added 2 days ago
F
Construction Labourer
FundyPros
Dieppe, NB
- Full-time
Must have or be willing to obtain required safety certifications (e.g., WHMIS, Working at Heights)

Intermedia Intelligent Communications

Implementation Engineer - Contract

Remote, Canada

Remote

$40 to $50 CAD / hour · Temporary

Apply on intermedia.pinpointhq.com About employer

Applications open in a new tab.

Job details

Pay: $40 to $50 CAD / hour
Job type: Temporary
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 9, 2026

Original job description

Implementation Engineer - Contract

Department: Client Services

Employment Type: Contract / Temp

Location: Canada

Reporting To: Joanne Jagannath

Compensation: CA$40.00 - CA$50.00 / hour

Description

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.

What You Will Be Doing:

Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.

What You Will Bring to the Role:

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.

Diversity Inclusion and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply on intermedia.pinpointhq.com About employer

More about this job

Responsibilities

The Implementation Engineer designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role involves working directly with customers to gather requirements, develop custom solutions, and troubleshoot complex technical issues.

Requirements

Candidates must have a bachelor's degree in a technical field and at least 5 years of experience in contact center technology or systems integration. Proficiency in backend programming languages, API development, and CRM integration is required.

Skills

API Integration
IVR Design
REST APIs
Python
JavaScript
Java
C#
SQL
Postman
CRM Integration
Cloud Services
OAuth 2.0
Technical Troubleshooting
System Architecture
Data Mapping
Contact Center Technology

Remote locations

Vaughan, Ontario, Canada

Remote locations (standardized)

Vaughan, Ontario, Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Joanne Jagannath

Keywords

Implementation Engineer
API
IVR
Contact Center
Cloud Communications
REST
JSON
Webhooks
OAuth 2.0
Postman
GraphQL
Swagger
Python
JavaScript
Java
C#
SQL
Salesforce
Zendesk
Azure
AWS
Middleware
Automation
Data Mapping
Technical Consulting

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Work requirements

Jobs in Canada