Jobs in Canada

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Added 4 days ago
RC
Software and Hardware Senior Engineering Specialist
Reuben Cooley Inc.
Quebec, QC
- Full-time
Lead the resolution of safety, compliance or technical deficiencies with the suppliers and stakeholders
Added 4 days ago
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ASIC Development Technical Leader
Cisco
Vancouver, BC
- Full-time
You will be in the Silicon One development organization as an ASIC Implementation Technical Lead with a primary focus on Design-for-Test. You will work with Front-end RTL teams, backend…
Added 4 days ago
T
Sr. Backend Engineer - Node.JS
Telna
ON · Ontario, Canada
- Full-time
Lead code reviews, write technical design documents, and mentor junior and mid-level engineers.
Added 4 days ago
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System Analyst
hireVouch
Toronto, ON · North York, ON
- $80 to $90 CAD / hour
- Contract
Proficiency in scripting and automation (e.g., Shell, Python, or PowerShell).
Added 4 days ago
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Senior Software Engineer - Global Product Technology (Anaplan, Snowflake)
lululemon
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will lead the design and implementation of complex software systems and features spanning multiple services and components, establishing technical…
Added 4 days ago
T
Senior Business Intelligence Analyst
TD
Montreal, QC
- Full-time
Lead the configuration of audience entry source, exit criteria, re-entry criteria based on campaign goals, structures Journey decision splits
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Open Edge Progress Database Administrator (Hybrid)
Broadridge
Toronto, ON · Vancouver, BC
- Full-time
…oversee the successful execution of technology projects and lead the transformation of delivery processes and tools. The ideal candidate will have a strong results orientation and deep…
Added 4 days ago
AS
Software Developer
AgileGrid Solutions
Canada
- Full-time
You will lead technical work across the software lifecycle, from architecture and design through implementation, production rollout, and ongoing operations. The role calls for an engineer…
Added 4 days ago
Specialist, Logistics Optimization
Domtar Products
Montreal, QC
Identify and recommend logistics network optimization initiatives (cost, capacity, service, lead times, and routing);
Added 4 days ago
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FULLSTACK ENGINEER
Kablamo
Toronto, ON
- Full-time
Experience with back-end programming languages (Python, Go, JavaScript, Java, C#)
Added 4 days ago
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Enterprise Storage and Backup Specialist
Bombardier
Dorval, QC
- Full-time
Operational Reliability & Troubleshooting: Lead investigation and resolution of complex storage and backup incidents, performance issues, capacity constraints, failed backups, recovery…
Added 4 days ago
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Virtualization Platform Specialist
Bombardier
Dorval, QC
- Full-time
Operational Reliability & Troubleshooting: Lead investigation and resolution of complex virtualization incidents, performance issues, capacity constraints, availability problems, and…
Added 4 days ago
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Software Engineering Leader
d1g1t
Toronto, ON
- Full-time
We are looking for an Engineering Manager to lead our Data & APIs team, one of the small, autonomous teams within our Python backend organization. This team owns portions of the…
Added 4 days ago
Senior Site Reliability Specialist (SRE)
AlayaCare
Montreal, QC
…logging, search, and tenant provisioning. The candidate will lead major infrastructure initiatives and proof-of-concept efforts, contributes to technical planning and prioritization, and…
Added 4 days ago
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Software Engineer, Backend
WorkWhile
Remote, Canada
- $185,000 to $215,000 USD / year
- Full-time
- Remote
Take the lead on key initiatives, guiding projects from design through implementation, delivery and ongoing improvement
Added 4 days ago
Gaming Threat Intelligence Analyst
Epic Games
Montreal, QC
…and legal action. This role owns investigations from first lead to finished report with minimal…
Added 4 days ago
TC
Senior IFRS17 Data Engineer
Tata Consultancy Services
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
…The successful candidate will have hands-on expertise in SQL, Python, and PySpark, along with experience building scalable data pipelines and providing technical…
Added 4 days ago
II
Implementation Engineer - Contract
Intermedia Intelligent Communications
Remote, Canada
- $40 to $50 CAD / hour
- Temporary
- Remote
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Added 4 days ago
DB
System Engineer
Deep Breathe
London, ON
- Full-time
…before it ever reaches a patient. As our Systems Engineer, you lead the design controls, risk management and verification work that carry our devices through regulatory submissions into…
Added 4 days ago
GO
Engineering Project Manager
G2V Optics
Edmonton, AB
- Full-time
…what can actually happen when, given shared people, vendor lead times, and dependencies between projects, and whether the plan is still true. The EPM decides sequencing and resourcing…
Added 4 days ago
Data Engineer
Scotiabank
Toronto, ON
Lead root-cause analysis and resolve production incidents
Added 4 days ago
M
RQ11880 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 4 days ago
M
RQ11881 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
Added 4 days ago
Advanced DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
Automation & Innovation: Lead the development of productivity enhancing tools and evaluate new technologies to improve team efficiency and platform capabilities.
Added 4 days ago
EA
Machine Learning Engineer
exacare ai
Canada
- Full-time
Data Lifecycle Management: Lead efforts in dataset creation, augmentation, and curation to build high-quality, robust training data.

Intermedia Intelligent Communications

Implementation Engineer - Contract

Remote, Canada

Remote

$40 to $50 CAD / hour · Temporary

Apply on intermedia.pinpointhq.com About employer

Applications open in a new tab.

Job details

Pay: $40 to $50 CAD / hour
Job type: Temporary
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 9, 2026

Original job description

Implementation Engineer - Contract

Department: Client Services

Employment Type: Contract / Temp

Location: Canada

Reporting To: Joanne Jagannath

Compensation: CA$40.00 - CA$50.00 / hour

Description

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.

What You Will Be Doing:

Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.

What You Will Bring to the Role:

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.

Diversity Inclusion and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply on intermedia.pinpointhq.com About employer

More about this job

Responsibilities

The Implementation Engineer designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role involves working directly with customers to gather requirements, develop custom solutions, and troubleshoot complex technical issues.

Requirements

Candidates must have a bachelor's degree in a technical field and at least 5 years of experience in contact center technology or systems integration. Proficiency in backend programming languages, API development, and CRM integration is required.

Skills

API Integration
IVR Design
REST APIs
Python
JavaScript
Java
C#
SQL
Postman
CRM Integration
Cloud Services
OAuth 2.0
Technical Troubleshooting
System Architecture
Data Mapping
Contact Center Technology

Remote locations

Vaughan, Ontario, Canada

Remote locations (standardized)

Vaughan, Ontario, Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Joanne Jagannath

Keywords

Implementation Engineer
API
IVR
Contact Center
Cloud Communications
REST
JSON
Webhooks
OAuth 2.0
Postman
GraphQL
Swagger
Python
JavaScript
Java
C#
SQL
Salesforce
Zendesk
Azure
AWS
Middleware
Automation
Data Mapping
Technical Consulting

Seniority

Senior

Tools

Postman
Swagger
Salesforce
Zendesk
Azure
AWS

Languages

English

Fields of study

Computer Science
Information Technology
Telecommunications

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Work requirements

Jobs in Canada