Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 17 hours ago
Industrial Engineer
Flex-N-Gate
Windsor, ON
The Industrial Engineer designs, develops, tests, and evaluates integrated systems for managing industrial production processes, including human work factors, quality control, inventory…
Added 17 hours ago
II
Implementation Engineer - Contract
Intermedia Intelligent Communications
Remote, Canada
- $40 to $50 CAD / hour
- Temporary
- Remote
The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to…
Added 17 hours ago
C
Software Engineer, Design Systems & AI Tooling
Citi
Mississauga, ON
- Full-time
In this role, you will be part of an agile engineering team using modern programming stacks and AI-assisted development tools to build high-performance backend services, interactive user…
Added 17 hours ago
B
Director, Technology
BDC
Montreal, QC
- Full-time
Opportunities for learning, training and development, and much more...
Added 17 hours ago
DB
System Engineer
Deep Breathe
London, ON
- Full-time
…their trust before it ever reaches a patient. As our Systems Engineer, you lead the design controls, risk management and verification work that carry our devices through regulatory…
Added 17 hours ago
ES
DevOps Engineer
Epsilon Solutions Ltd.
Montreal, QC
- Contract
…End‑User Content Management (EUCM) use cases. The team owns and engineer platforms including Alfresco, SharePoint Embedded, Box, Google Workspace, and several supporting…
Added 17 hours ago
O|
Hardware Verification Engineer
OpTalent | Canada | Recruitment
Toronto, ON
- $75,000 to $95,000 CAD / year
- Full-time
…across North America. We’re looking for a Hardware Verification Engineer early in their career to help test and deliver its next generation of…
Added 17 hours ago
C
Project Coordinator
CIMA+
Calgary, AB
- Full-time
Welcome to a commitment to sustainable development you can relate to.
Added 17 hours ago
GO
Engineering Project Manager
G2V Optics Inc.
AB · Edmonton, AB
- Full-time
We are an agile team that functions on a startup-style culture based on quick learning, honesty and personal development, flexibility, and balance. If you want to be part of a team that's…
Added 17 hours ago
GO
Engineering Project Manager
G2V Optics
Edmonton, AB
- Full-time
We are an agile team that functions on a startup-style culture based on quick learning, honesty and personal development, flexibility, and balance. If you want to be part of a team that's…
Added 17 hours ago
Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT
Montreal, QC
Added 17 hours ago
Data Analyst, ILI - Crack Analysis (UT Level 2 / 3)
DarkVision
North Vancouver, BC
DarkVision develops high resolution ultrasonic inspection technology for industrial assets. We engineer, develop and manufacture hardware and software to deliver pipeline integrity…
Added 17 hours ago
Field Coordinator Intern - MEC Transportation - Canada (Summer 2027)
Kiewit
Toronto, ON · Ottawa, ON
Must have a valid Driver’s License
Added 17 hours ago
S
Software Verification Engineer
Systematix
Vaughan, ON
- Contract
This role is hybrid but mostly onsite; at least 3 days per week onsite (more preferred) · The successful candidate will work in a hybrid model, with at least three days per week onsite at our client's North Toronto office
Added 17 hours ago
RS
Mechanical Engineer
Rocket Science Health
Victoria, BC
- Full-time
Rocket Science Health (RSH) is seeking an experienced, hands-on Mechanical Engineer –
Added 18 hours ago
Data Engineer
Scotiabank
Toronto, ON
Contribute to standardization of frameworks and development practices
Added 18 hours ago
Transportation Engineer-in-Training
WSP
Dartmouth, NS
WSP is currently seeking a Transportation Design Engineer-in-Training (EIT) to join our Transportation & Infrastructure team in Dartmouth, Nova Scotia. This opportunity is ideal for an…
Added 18 hours ago
NM
Project Engineer / Leader (Level I–III)
NCS Multistage LLC
Calgary, AB
- Full-time
Job Title: Project Engineer / Leader (Level I–III)
Added 18 hours ago
Associate Director OR Senior Manager - Data Strategy & Data-Enabled Solutions - National
EY
Halifax, NS · Victoria, BC · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
…evaluate new approaches and technologies. They will leverage CTTG development and delivery resources to help engineer, productionize, and scale solutions where…
Added 18 hours ago
Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director - Toronto
EY
Toronto, ON
…evaluate new approaches and technologies. They will leverage CTTG development and delivery resources to help engineer, productionize, and scale solutions where…
Added 18 hours ago
A
Electrical & Controls Field Service Technologist
AtkinsRéalis
Mississauga, ON
- Full-time
Make the most of diverse opportunities for training and professional development to grow your skills and expertise.
Added 18 hours ago
Systems Software Engineer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
As a Systems Software Engineer, you will help push our primary systems and shared engine into the future. Our systems engineers maintain a broad view of the game and engine systems and look…
Added 18 hours ago
Advanced DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
Engineering Leadership: Participate in sprint planning, conduct regular one-on-one meetings, contribute to engineer skill development reviews and goal setting, and mentor engineers in…
Added 18 hours ago
AW
Snr Project Engineer
Agilus Work Solutions
AB · Edmonton, AB
- Contract
Agilus by Synergie is recruiting for a Project Engineer in the Oil&Gas Industry in Redwater, Alberta.
Added 18 hours ago
AS
Field Service Engineer - Canada
ADB SAFEGATE
ON · Ontario, Canada
- Full-time
Location: Must be based in Southern Ontario

Intermedia Intelligent Communications

Implementation Engineer - Contract

Remote, Canada

Remote

$40 to $50 CAD / hour · Temporary

Apply on intermedia.pinpointhq.com About employer

Applications open in a new tab.

Job details

Pay: $40 to $50 CAD / hour
Job type: Temporary
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 9, 2026

Original job description

Implementation Engineer - Contract

Department: Client Services

Employment Type: Contract / Temp

Location: Canada

Reporting To: Joanne Jagannath

Compensation: CA$40.00 - CA$50.00 / hour

Description

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.

What You Will Be Doing:

Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.

What You Will Bring to the Role:

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.

Diversity Inclusion and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply on intermedia.pinpointhq.com About employer

More about this job

Responsibilities

The Implementation Engineer designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role involves working directly with customers to gather requirements, develop custom solutions, and troubleshoot complex technical issues.

Requirements

Candidates must have a bachelor's degree in a technical field and at least 5 years of experience in contact center technology or systems integration. Proficiency in backend programming languages, API development, and CRM integration is required.

Skills

API Integration
IVR Design
REST APIs
Python
JavaScript
Java
C#
SQL
Postman
CRM Integration
Cloud Services
OAuth 2.0
Technical Troubleshooting
System Architecture
Data Mapping
Contact Center Technology

Remote locations

Vaughan, Ontario, Canada

Remote locations (standardized)

Vaughan, Ontario, Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Joanne Jagannath

Keywords

Implementation Engineer
API
IVR
Contact Center
Cloud Communications
REST
JSON
Webhooks
OAuth 2.0
Postman
GraphQL
Swagger
Python
JavaScript
Java
C#
SQL
Salesforce
Zendesk
Azure
AWS
Middleware
Automation
Data Mapping
Technical Consulting

Report this job

Work requirements

Jobs in Canada