Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
AC
Partner, Projects and Process Improvement
Air Canada
Dorval, QC
- Full-time
Data-driven mindset with experience using KPIs and metrics to measure success.
Added 1 min ago
T
Commercial Credit Analyst
TD
Calgary, AB
- Full-time
Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Added 1 min ago
H
Project Manager, Software Releases
Hexagon
Calgary, AB
- Full-time
This position is based in Calgary, AB or Morton, IL and follows a hybrid work model requiring two days per week in the office
Added 1 min ago
IW
Branch Manager
ICONIX Waterworks
Milton, ON
- Other
Must hold a valid driver’s license
Added 1 min ago
VN
Sr. Manager, Quality Assurance & Quality Control
Vitalus Nutrition Inc
Abbotsford, BC
- Full-time
At Vitalus, quality is a promise to every customer and consumer who trusts what we make. As Sr. Manager, Quality Assurance & Quality Control, you'll turn that promise into one consistent,…
Added 1 min ago
VA
Vice-président(e), Ventes et stratégie commerciale | Vice President, Sales & Commercial Strategy
Vortex Aquatic Structures International
Pointe-Claire, QC
- Full-time
Promouvoir une approche centrée sur le client à chaque étape de son expérience avec Vortex.
Added 1 min ago
E
Business Integration Manager
Experis
Markham, ON
- $115,000 to $145,000 CAD / year
- Full-time
Lead end-to-end client onboarding, implementation, and integration projects, ensuring successful delivery of milestones and customer outcomes.
Added 1 min ago
GL
Lead Process Engineer
Gay Lea Foods
Hamilton, ON
- Full-time
The Lead Process Engineer plays a strategic role in driving operational excellence for a facility or manufacturing network through the development, implementation, and optimization of…
Added 1 min ago
SA
Sales Operations Lead
Software Analyst Cyber Research
Toronto, ON
- Full-time
Client services or customer success, particularly with renewal or proposal experience.
Added 1 min ago
P
Client Renewals Representative
PheedLoop
Toronto, ON
- Full-time
This is an entry-level position on our Sales team - perfect for someone with strong attention to detail, excellent communication skills, and a passion for customer success and sales growth.
Added 16 mins ago
National Client Success Account Manager
Kandor
Mississauga, ON
Lead through influence across the organisation, so Operations, Client Success and recruiting teams see national accounts as a shared win rather than an extra demand
Added 16 mins ago
II
Implementation Engineer - Contract
Intermedia Intelligent Communications
Remote, Canada
- $40 to $50 CAD / hour
- Temporary
- Remote
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Added 16 mins ago
OS
Business Development Representative (BDR)
OnePlan Solutions
Remote, Canada
- $55,000 to $69,400 CAD / year
- Full-time
- Remote
Collaborate with sales and marketing to align on campaign strategy, messaging, and lead feedback
Added 16 mins ago
C
Community General Manager II
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 16 mins ago
UO
MMA External Partner Relations and Recruitment Advisor
University of Alberta
Edmonton, AB
- Full-time
…consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are…
Added 16 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Langley (District), BC
- Part-time
Consistently model service standards and omni-channel experience while coaching others to success
Added 16 mins ago
BV
Business Development Officer - Sales & Workforce Solutions
Bow Valley College
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Research Colleges, we combine innovative learning with hands-on experience. Home to Alberta’s only major e-sports arena and a state-of-the-art digital production hub. Learn more about the…
Added 31 mins ago
PG
Product Manager - Membership
Perseus Group, Constellation Software
Canada
- Full-time
…office as needed. Other candidates may be considered based on…
Added 31 mins ago
ES
Revenue Operations Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
Own standing sales and Customer Success reporting: bookings versus plan, win rates, deal cycle trends, pipeline coverage, GRR, NRR, and churn, cut by segment, team, vertical, and solution
Added 31 mins ago
BG
Branch Manager
Brandt Group of Companies
AB · Lethbridge County, AB
- Full-time
Proven ability to lead, motivate, and develop teams to drive business growth and operational success.
Added 31 mins ago
JI
Branch Manager - Head Office (Saint John N.B)
J.D. Irving, Limited
Saint John, NB
- Full-time
…senior leadership, and the opportunity to develop the skills and experience necessary for future advancement within Chandler, and more broadly within the J.D. Irving, Limited organization.…
Added 31 mins ago
BI
Procurement Coordinator
Badger Infrastructure Solutions Ltd
Red Deer, AB
- Full-time
…and effective execution of planning and category strategies. Success in this role depends on strong collaboration with vendors, production, engineering, planning, and warehousing teams to…
Added 45 mins ago
Manager, Data & AI Governance - Global Compliance
Scotiabank
Toronto, ON
Lead the implementation and continuous improvement of the Compliance Data and AI Governance frameworks, procedures and controls, in line with Bank policies and standards.
Added 45 mins ago
Data Engineer
Scotiabank
Toronto, ON
Contributes to the overall success of GFT and Finance Data Platform (FRDP) by designing, building, and owning scalable and reliable data pipelines. Ensures delivery of high-quality data…
Added 45 mins ago
Field Operations Associate
Grainger Businesses
Swift Current No. 137, SK · SWIFT CURRENT, SK
DL NUMBER - Driver License, Valid and in State Must possess and maintain a valid driver’s license in province of residence Upon Hire required

Intermedia Intelligent Communications

Implementation Engineer - Contract

Remote, Canada

Remote

$40 to $50 CAD / hour · Temporary

Apply on intermedia.pinpointhq.com About employer

Applications open in a new tab.

Job details

Pay: $40 to $50 CAD / hour
Job type: Temporary
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Nov 9, 2026

Original job description

Implementation Engineer - Contract

Department: Client Services

Employment Type: Contract / Temp

Location: Canada

Reporting To: Joanne Jagannath

Compensation: CA$40.00 - CA$50.00 / hour

Description

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.

What You Will Be Doing:

Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.

What You Will Bring to the Role:

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.

Diversity Inclusion and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply on intermedia.pinpointhq.com About employer

More about this job

Responsibilities

The Implementation Engineer designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role involves working directly with customers to gather requirements, develop custom solutions, and troubleshoot complex technical issues.

Requirements

Candidates must have a bachelor's degree in a technical field and at least 5 years of experience in contact center technology or systems integration. Proficiency in backend programming languages, API development, and CRM integration is required.

Skills

API Integration
IVR Design
REST APIs
Python
JavaScript
Java
C#
SQL
Postman
CRM Integration
Cloud Services
OAuth 2.0
Technical Troubleshooting
System Architecture
Data Mapping
Contact Center Technology

Remote locations

Vaughan, Ontario, Canada

Remote locations (standardized)

Vaughan, Ontario, Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Joanne Jagannath

Keywords

Implementation Engineer
API
IVR
Contact Center
Cloud Communications
REST
JSON
Webhooks
OAuth 2.0
Postman
GraphQL
Swagger
Python
JavaScript
Java
C#
SQL
Salesforce
Zendesk
Azure
AWS
Middleware
Automation
Data Mapping
Technical Consulting

Report this job

Work requirements

Jobs in Canada