Jobs in Canada

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Added 8 hours ago
TS
Assistant Store Manager
The Salvation Army in Canada
Calgary, AB
- Full-time
This position provides support to the Store Manager/ Corps Officer in the organization and supervision of all operational areas of the retail store. This position ensures the mission of The…
Added 12 hours ago
RJ
Compliance Officer, RJLU
Raymond James Ltd.
Toronto, ON
- Full-time
RJLU is a cross-border firm registered in the U.S · broker-dealer or Canadian cross-border dealer highly desired
Added 13 hours ago
RJ
Compliance Officer, RJLU
Raymond James
Toronto, ON · Vancouver, BC
- Full-time
RJLU is a cross-border firm registered in the U.S · broker-dealer or Canadian cross-border dealer highly desired
Added 14 hours ago
TS
Community & Family Services Worker
The Salvation Army in Canada
Port Elgin, ON
- Part-time
…Sound CC. This position also provides support to the Food Bank program and other programs provided by the Community and Family…
Added 16 hours ago
TS
Community & Family Services Worker
The Salvation Army Canada and Bermuda Territory
Saugeen Shores, ON · Port Elgin, ON · Owen Sound Community Church - Saugeen Shores CFS
- Part-time
…Sound CC. This position also provides support to the Food Bank program and other programs provided by the Community and Family…
Added 21 hours ago
RJ
Compliance Officer
Raymond James
Toronto, ON · Vancouver, BC
- Full-time
…package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many…
Added 1 day ago
MD
Community Fundraising Officer
Muscular Dystrophy Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Community Fundraising Officer - Greater Toronto Area
Added 1 day ago
WR
Administrative Assistant
Windsor Regional Hospital
Windsor, ON
- Full-time
Reporting to the Chief Executive Officer and the Manager, Operations & Governance, the Administrative Assistant plays a key role in providing administrative and clerical support to the…
Added 1 day ago
UO
Donor Relations Officer
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Oversees the development, management, and implementation of a revitalized, innovative, and first class donor relations program to complement the objectives of the overall fundraising goals…
Added 1 day ago
SS
Tennis Saskatchewan - Executive Director
Sask Sport
SK · Saskatchewan, Canada
- Full-time
The Executive Director (ED) serves as the chief administrative officer of Tennis Saskatchewan (Tennis Sask) and is responsible for providing strategic leadership, operational management,…
Added 1 day ago
VF
Branch Manager
Valley First
Kamloops, BC
- $100,800 to $129,200 CAD / year
- Full-time
Mutual fund license required depending on region
Added 1 day ago
TS
Assistant Store Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
Support the Store manager/Corps Officer in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure
Added 1 day ago
Branch Manager
First West
Penticton, BC
Mutual fund license required depending on region
Added 1 day ago
SM
Lead, Risk & Resilience
Sandbox Mutual Insurance
Saskatoon, SK
- Full-time
…recovery planning. Reporting to the Chief Risk & Compliance Officer, you'll provide forward-looking insights that support informed decision-making and organizational…
Added 1 day ago
IO
Senior Financial Analyst
Irving Oil
Saint John, NB
- Full-time
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities and a donation matching…
Added 1 day ago
R
Manager, People Operations & Partner Affairs
RPIA
Toronto, ON
- Full-time
…strategic business initiatives. Reporting to the Chief People Officer (CPO), you will work closely with senior leadership, internal stakeholders, and external advisors to ensure the…
Added 2 days ago
YD
Program Manager, Aboriginal Head Start. – Application deadline: November 13, 2026
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
Under the authority of the YKDFN Government Chiefs and Council and under the direct supervision of the Chief Executive Officer, the Program Manager is a member of the Aboriginal Head Start…
Added 2 days ago
SC
Alum Relations Manager
St. Clement's School
Toronto, ON
- Full-time
…strategic leadership and management of the SCS alum relations program. Building on a strong foundation of meaningful alum involvement, volunteer leadership, and community connection, the…
Added 2 days ago
MU
Alumni Engagement Officer
McMaster University
Hamilton, ON
- Contract
Alumni Engagement Officers are required to work on-site a minimum of three days per week
Added 2 days ago
IO
Senior Financial Analyst
Irving Oil
Saint John, NB
- Full-time
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities and a donation matching…
Added 2 days ago
HI
Associate, Operations and Project Management
Hillsdale Investment Management Inc.
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $120,000 CAD / year
- Full-time
Hillsdale's charitable giving program matches your donations and supports your volunteer interests.
Added 4 days ago
TL
Deputy Fire Chief
The Loomex Group
Sussex, NB
- Full-time
Organize, oversee, and deliver the fire department’s training program to ensure that the career and volunteer personnel are adequately prepared to respond to all types of emergencies
Added 5 days ago
VF
Assistant Branch Manager
Valley First
Enderby, BC
- $64,400 to $82,500 CAD / year
- Full-time
Mutual Fund License required depending on region
Added 5 days ago
Assistant Branch Manager (Enderby Branch)
First West
Enderby, BC
Mutual Fund License required depending on region
Added 5 days ago
SM
Lead, Risk & Resilience
Sandbox Mutual Insurance
Saskatoon, SK
- Full-time
…recovery planning. Reporting to the Chief Risk & Compliance Officer, you'll provide forward-looking insights that support informed decision-making and organizational…

Student Support Services Officer

Ottawa, ON, Canada

Manager, Student Success Location: Ottawa, Ontario (On-site) Existing Vacancy: Yes Compensation Range: $55,000 - $65,000 annually

Apply on job-boards.greenhouse.io About employer

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Job details

Pay: Manager, Student Success Location: Ottawa, Ontario (On-site) Existing Vacancy: Yes Compensation Range: $55,000 - $65,000 annually
Posting language: English
Posted: Oct 9, 2026

Original job description

Join one of Canada’s fastest-growing universities as our Student Support Services Officer at the Ottawa campus, where you will play a key role in fostering student success, enhancing the student experience, and providing responsive support throughout every stage of the student journey.

About the Role

As the Student Support Services Officer, you will serve as a primary point of contact for students, providing guidance to help them navigate their academic journey. You will contribute to student engagement initiatives, foster a strong sense of community, and support programs that promote student success, resilience, and well-being.

Success in this role requires exceptional customer service, strong communication and problem-solving skills, and the ability to build meaningful relationships with students while effectively managing a wide range of inquiries and support needs in a fast-paced environment.

Title: Student Support Services Officer
Type: Full-Time, Permanent
Department: Registrar's Office
Reporting to: Sr. Manager, Student Success
Location: Ottawa, Ontario (On-site)
Existing Vacancy: Yes
Compensation Range: $55,000 - $65,000 annually

Why Join IBU

IBU is one of Canada's fastest-growing universities, offering a dynamic academic and professional environment driven by innovation, research, and academic excellence. By joining IBU, you will have the opportunity to make a meaningful impact on the student experience on campus while contributing to the university's continued growth and success.

What You'll Do

Serve as the first point of contact for students, providing guidance, support, and referrals as needed.
Deliver student support services through one-on-one advising, group sessions, webinars, and timely responses to student inquiries.
Plan, coordinate, and promote student engagement initiatives, including social, cultural, recreational, volunteer, and community-building programs.
Build supportive relationships with students to foster well-being, resilience, academic success, and career readiness.
Support the Student Council and student clubs, and assist with the development and execution of the annual Student Life calendar and student communications.
Respond to and help resolve escalated student concerns while contributing to continuous improvement initiatives and student satisfaction efforts.
Participate in surveys, data collection, and assessment activities to support student success and service excellence.
Perform other related duties and special projects in support of Student Support Services.

This role is based in Ottawa, requiring in-person attendance as needed, including weekdays, evenings, and Saturdays.

What You Bring/Who You Are

Bachelor's degree in a related field.
Minimum two years of recent and relevant experience in student services, higher education, or a customer-focused support environment.
Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.
Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
A positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.
Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
Proficient in software applications (Microsoft Office Suite, database, spreadsheets and word processing)
Availability to work on weekdays, Saturdays, and occasional evenings as required.

Additional Information

To support the overall well-being and success of our employees, IBU offers a comprehensive Total Rewards package, which may include the following, based on role eligibility:

100% employer-paid extended Health & Dental benefits
24/7 access to an Employee and Family Assistance Program (EFAP) and virtual healthcare services
Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability insurance
Competitive paid time off, starting at three weeks
Tuition Benefit Program
Access to preferred corporate membership rates with GoodLife Fitness
Engaging employee appreciation and community-building events

IBU is an Equal Opportunity Employer

IBU is committed to fostering a diverse, inclusive, and equitable workplace where everyone feels welcome, valued, and respected. We are dedicated to the principles of equal opportunity and encourage applications regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Please contact careers@ibu.ca if you require accommodation during the recruitment process.

Application Process

All applications are reviewed by our HR team. We may use AI tools to support certain stages of the hiring process and do not replace human judgment. IBU is committed to the responsible and fair use of AI in compliance with applicable laws.

While we appreciate all applications, we regret that we can only contact those candidates selected for an interview. We thank all applicants for their submissions.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Student Support Services Officer serves as a primary point of contact for students, providing academic guidance and support throughout their journey. They are also responsible for planning and coordinating student engagement initiatives and community-building programs.

Requirements

Candidates must hold a bachelor's degree and possess at least two years of relevant experience in student services or a customer-focused environment. Strong communication, organizational, and problem-solving skills are essential for managing student inquiries and escalated concerns.

Skills

Student advising
Customer service
Communication
Problem-solving
Time management
Organizational skills
Microsoft Office Suite
Database management
Conflict resolution
Relationship building
Event planning
Data collection
Student engagement
Confidentiality
Crisis management

Benefits

Extended Health & Dental benefits
Employee and Family Assistance Program
Virtual healthcare services
Life insurance
Accidental Death & Dismemberment insurance
Long-Term Disability insurance
Paid time off
Tuition Benefit Program
Corporate membership rates
Employee appreciation events

Visa sponsorship

Not detected in the job text

Keywords

Student Support
Registrar's Office
Higher Education
Student Success
Academic Advising
Customer Service
Microsoft Office
Database
Event Coordination
Student Life
Communication
Time Management
Conflict Resolution
Data Collection
Student Engagement
Community Building
Confidentiality
Resilience
Well-being
Career Readiness

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Jobs in Canada