Customer Care Representative
- Vaughan, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Role Description This is a full-time, on-site Customer Care Representative role based in Vaughan, ON. The Customer Care Representative will handle inbound and outbound customer inquiries via phone, email, and other communication channels, ensuring timely and accurate responses. The role includes resolving issues, answering questions about products or services, and documenting interactions in company systems. Team members will follow established processes, escalate complex cases when needed, and contribute to maintaining high customer satisfaction scores. The position involves collaborating with colleagues and supervisors to improve service quality and support continuous process improvement.
Qualifications
- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
- Demonstrated Customer Satisfaction focus, including a commitment to providing positive, solution-oriented experiences.
- Excellent Communication and Interpersonal Skills, both verbal and written, for clear and respectful interactions.
- Ability to manage time efficiently, multitask, and work in a fast-paced contact center environment.
- Comfort using computer systems, CRM tools, and basic office software to document and track customer interactions.
- Previous experience in a contact center or customer-facing role is an asset but not required.
- High school diploma or equivalent; post-secondary education in a related field is an advantage.
- Availability to work flexible shifts, including evenings or weekends, based on operational needs.
More about this job
Responsibilities
Handle inbound and outbound customer inquiries by phone, email, and other channels; answer questions, resolve issues, and document interactions in company systems. Follow established processes, escalate complex cases, collaborate with colleagues and supervisors, and support service quality and continuous improvement.
Requirements
Strong customer service and support skills, a customer satisfaction focus, and clear verbal and written communication are required, along with the ability to multitask in a fast-paced environment. Comfort with computer systems, CRM tools, and office software is expected; contact center or customer-facing experience is an asset, and a high school diploma or equivalent is specified, with related post-secondary education advantageous.
Skills
- Customer Service
- Customer Support
- Issue Resolution
- Customer Satisfaction
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Time Management
- Multitasking
- CRM Tools
- Computer Systems
- Documentation
- Contact Center Operations
- Process Improvement
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
Keywords
- Customer Care
- Customer Service
- Customer Support
- Contact Center
- Inbound Inquiries
- Outbound Inquiries
- Phone Support
- Email Support
- Issue Resolution
- Customer Satisfaction
- CRM Tools
- Computer Systems
- Office Software
- Interaction Documentation
- Case Escalation
- Service Quality
- Process Improvement
- Flexible Shifts