Customer Service Representative
- Woodbridge, ON, Canada
Hourly pay: $17.95 · Full-time
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Job details
- Pay
- Hourly pay: $17.95
- Job type
- Full-time
- Apply by
- Education
- High school diploma
- Experience
- 1+ year of customer service experience (Asset).
- Posting language
- English
- Posted
Original job description
ICCS is currently looking for Customer Service Representatives who enjoy helping people, solving problems, and being part of a supportive, fast-paced team. This role is ideal for someone who takes pride in delivering a positive customer experience and communicating with clarity and care.
At ICCS, our Customer Service Representatives play a key role in supporting our clients and their customers every day. We offer a collaborative work environment, meaningful training, and opportunities to grow. What We do:
- Respond to customer inquiries and requests via telephone, email, and chat in a timely manner.
- Update customer accounts by documenting all inquiries, requests, resolutions, and follow-up tasks on CRM databases.
- Escalate inquires and requests as necessary to the appropriate department/person as per outlined guidelines.
- Display a courteous and empathetic attitude to all customers.
- Perform research to answer customer inquiries and requests.
- Grow existing customer accounts through exceptional customer service and effective retention strategies.
- Meet quantitative performance metrics (KPIs) as outlined.
- Qualifications:High school diploma or GED required.
- 1+ year of customer service experience (Asset).
- Experience working with inbound/outbound calls or call center experience an asset.
- Excellent interpersonal and communication skills.
- Demonstrated ability to prioritize tasks and manage time efficiently.
- Basic computer skills in various software and web-based applications.
- Benefits:Full Time Permanent & Paid time off
- Extended health care
- Free parking
- Hourly pay: $17.95
- Excellent location well connected to highways and with access to public transport
ICCS is an Equal Opportunity Employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.
Interested applicants may apply by emailing us your resume at: hrconnect@iccs.global
You can learn more about ICCS here: www.iccs.global
More about this job
Responsibilities
Respond to customer inquiries by phone, email, and chat; research issues, document interactions and follow-ups in CRM databases, and escalate requests when needed. Provide courteous, empathetic service, support customer retention and account growth, and meet established performance metrics.
Requirements
A high school diploma or GED is required, and at least one year of customer service experience is an asset. Candidates should have strong interpersonal and communication skills, be able to prioritize and manage time effectively, and have basic computer skills; call center experience is an asset.
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Problem Solving
- Interpersonal Skills
- Time Management
- Task Prioritization
- CRM Documentation
- Customer Account Management
- Customer Retention
- Research
- Inbound and Outbound Calls
- Email Support
- Chat Support
- Basic Computer Skills
- Empathy
Benefits
- Paid Time Off
- Extended Health Care
- Free Parking
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
Keywords
- Customer Service
- Customer Experience
- Customer Inquiries
- Telephone Support
- Email Support
- Chat Support
- CRM Databases
- Account Documentation
- Issue Escalation
- Customer Research
- Customer Account Growth
- Customer Retention
- Performance Metrics
- KPIs
- Inbound Calls
- Outbound Calls
- Call Center
- Interpersonal Communication
- Time Management
- Task Prioritization
- Computer Skills
- Web-Based Applications
- Financial Services