Find work in Canada.

324,061 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Senior Workday Functional Specialist
Fanshawe Toronto@ILAC
London, ON
Full-time
This role supports the ongoing evolution of Workday by identifying opportunities for process improvement, automation, and optimization. The incumbent maintains expertise in Workday's…
Added 2 mins ago
Sales Operations Manager
Jobber
Remote, Canada
Full-time · Remote
Added 2 mins ago
Senior Software Engineer, iOS
Tubi
Toronto, ON
Work closely with the product team to understand end-user requirements and build corresponding solutions.
Added 16 mins ago
Senior Manager, Talent Acquisition
Allegis Global Solutions
Mississauga, ON
Full-time
Identify opportunities to simplify, standardize, automate, or improve recruiting workflows, data integrity, recruiter productivity, and user experience.
Added 45 mins ago
Senior Business Analyst, Process and Systems
Ethereal Music Group
Vancouver, BC · Greater Vancouver Metropolitan Area
$95,000 to $115,000 CAD / year
Full-time
Map end-to-end processes across the group, with an initial focus on 7CULT and Pulse.
Added 1 hour ago
Technical Program Manager II
CNN
Ottawa, ON · Kanata, ON
Full-time
Understand system architecture, and comfortable driving integrations across CMS and distribution endpoints with a focus on scalability and automation.
Added 1 hour ago
Co-Founder & CEO - AI LegalTech | AI-Native Litigation Defence Operations
FutureSight
Canada
Full-time
Operations is the wedge; autopilot is the vision. All buyers wanted managed operations. LucentAI provides end-to-end automation, earning trust incrementally by handling routine work…
Added 2 hours ago
Analyst, Service Desk
Ontario Medical Association
Toronto, ON
Full-time
Experience in an IT Service Desk, End-User Support, or Technical Support role supporting a Microsoft-centric environment. Exposure to ITSM platforms, endpoint management, and automation…
Added 2 hours ago
Analyst, Service Desk
Ontario Medical Association
Toronto, ON
Full-time
Experience in an IT Service Desk, End-User Support, or Technical Support role supporting a Microsoft-centric environment. Exposure to ITSM platforms, endpoint management, and automation…
Added 2 hours ago
Senior Workday Analyst, On-site role
Ciena
Ottawa, ON
Full-time
The Senior Analyst, People & Culture Technology advances technology, automation, and artificial intelligence to deliver measurable, scalable, and compliant value for employees across…
Added 2 hours ago
Digital Architect
Government of Alberta
AB
…public services for the Government of Alberta. Using modern, user‑centred, agile approaches, DDD partners with ministries to deliver services that are simpler, faster, and more impactful…
Added 3 hours ago
Salesforce Tech Lead- Financial Services Cloud
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
…enterprise banking/insurance/wealth engagements. You will own the end-to-end technical design, hands-on implementation, integration patterns, and governance for scalable, secure,…
Added 4 hours ago
Product Owner
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
Lead quarterly and sprint planning, making timely trade-offs based on user value, business impact, risk, dependencies, capacity and feasibility.
Added 4 hours ago
Senior Motion Designer - American Football
Electronic Arts
Vancouver, BC
…enable designers and content creators to build customized and user-generated experiences without bespoke engineering…
Added 4 hours ago
Senior SDET Analyst
Citi
Mississauga, ON
Full-time
Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals…
Added 4 hours ago
DevSecOps, Lead
Interac Corp.
Toronto, ON · Interac Corp. Head Office
Full-time
Deliver end-to-end automation & security controls
Added 5 hours ago
V.I.E. React FullStack Developer
Societe Generale
Montreal, QC
Full-time
Remediate regulatory and internal audit findings that pertain to the absence of a robust governance framework through process automation (e.g. periodic certification/assessment)
Added 5 hours ago
PhD Data Scientist, Intern
Stripe
Toronto, ON
…have measurable impact on Stripe's financial integrity and user…
Added 5 hours ago
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
Internship
Added 5 hours ago
Python Frontend Developer
Genpact
Montreal, QC
Full-time
We are seeking a hands-on Front-End Engineer/Developer with strong Python and frontend development experience to build and enhance surveillance technology platforms and business-facing…
Added 6 hours ago
Senior Specialist, Configuration Management Projects
L3Harris Technologies
Toronto, ON · ON · Waterdown, ON
Lead organizational change management activities, including the development of training materials, user documentation, standard operating procedures, end-user training, and user acceptance…
Added 6 hours ago
Salesforce Tech Lead
LanceSoft, Inc.
Toronto, ON
$58 to $62 CAD / hour
Contract
…Planning| Claims| Contact Center) into solution blueprints| user stories| acceptance criteria| and Definition of Ready/Done.Lead build with hands-on configuration and code reviews: Apex|…
Added 6 hours ago
Salesforce Tech Lead
Ardent SoftSol Inc.
Toronto, ON
Contract
…Planning| Claims| Contact Center) into solution blueprints| user stories| acceptance criteria| and Definition of Ready/Done.Lead build with hands-on configuration and code reviews: Apex|…
Added 6 hours ago
Azure Applications Architect
Quantum Technology Recruiting Inc. (QTR)
Burlington, ON
$120,000 to $140,000 CAD / year
Full-time
- Provide direction on system integration and ensure integration projects meet business and end-user requirements
Added 6 hours ago
Senior Applied AI Engineer – GenAI & Actuarial Systems
Manulife
Toronto, ON
Full-time
…modeling, segmentation, anomaly detection, scenario analysis, and automation of analytical workflows. The emphasis is on building reusable, production-ready components that integrate into…

International Financial Data Services (IFDS)

Client Account Manager

Toronto, ON, Canada

Pay: Pay Range (CAD $): 78,000 -99,000
Job type: Full-time
Apply by: Oct 18, 2026
Experience: 3-5 years experience operational experience in Mutual Funds/Segregated Funds/Pooled Funds
Positions available: 1
Posting language: English
Posted: Sep 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

Permanent

Department: FSD Client Management (520)

30 Adelaide Str, East

Toronto, Ontario, M5C 3G9

Canada

Number of Positions: 1

Who We Are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine Yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

Role Overview

The Client Account Management (CAM) team’s core mission is to foster long-term strategic relationships with clients by delivering exceptional service and tailored solutions. A Client Account Manager is a trusted advocate for clients, championing their unique needs and providing proactive support to ensure client success and mutual growth. Through integrity, dedication and a client-centric approach, Client Account Managers aim to drive successful business outcomes, maximize client satisfaction and strengthen relationships that position both the client and IFDS for continued success.

Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned clients regarding operational and technical service delivery.
Develop and maintain strong client relationships through regular communication, governance meetings, and service reviews.
Manage client expectations and provide timely resolution or escalation of issues.
Act as a trusted advisor, identifying opportunities to enhance client experiences and operational efficiencies.

Service Delivery & Operational Support

Coordinate and oversee day-to-day technical and operational deliverables.
Manage service requests, incidents, and post-release issue resolution activities.
Support business operations through process inquiries, policy and procedure guidance, and transaction-related investigations.
Review monthly service reporting and communicate performance metrics to clients.
Coordinate and support User Acceptance Testing (UAT) activities and defect triage.

Release & Change Management

Review and communicate software release notes and system enhancements to clients.
Attend release walkthroughs with Business Analysts and facilitate client understanding of upcoming changes.
Support organizational and client change management initiatives, ensuring seamless adoption of new processes and technology.

Project & Initiative Support

Participate in and coordinate client-facing projects and strategic initiatives.
Support project intake processes, including high-level estimates (HLEs), statements of work (SOWs), and project planning activities.
Assist with large-scale initiatives such as system migrations, data center transitions, platform enhancements, and industry-driven changes.
Collaborate with Program Management, Project Management, Operations, and Service Delivery teams to ensure successful outcomes.

Incident & Escalation Management

Prioritize, monitor, and coordinate the resolution of incidents and service requests.
Serve as an escalation point between clients, operations teams, and technology partners.
Facilitate root cause analysis and corrective action planning to prevent recurring issues.

Regulatory & Cyclical Event Support

Support year-end programs, tax reporting activities, distributions, and other cyclical client events.
Coordinate annual business continuity and disaster recovery testing activities.
Manage recurring service requirements associated with regulatory, operational, and industry changes.

Governance & Continuous Improvement

Contribute to governance frameworks, reporting, and service management practices.
Identify opportunities for process automation and operational efficiencies.
Maintain documentation, best practices, and knowledge-sharing resources.
Participate in continuous improvement initiatives that enhance client service delivery and operational effectiveness.

Minimum Qualifications

3-5 years experience operational experience in Mutual Funds/Segregated Funds/Pooled Funds
Excellent verbal and written communication skills
Resilience to operate in a high pressure deadline driven environment
Proven ability to manage multi stakeholder initiatives
Ability to influence and collaborate across cross functional teams
Strong analytical and problem-solving abilities
Change Management & ITIL Practice
Strong organizational and planning skills
Effective facilitation and presentation skills
Business Analysis & Requirements Gathering

Nice to Have

Knowledge of SDLC
User Acceptance Testing (UAT) exposure

AODA Statement

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Salary Range

Pay Range (CAD $): 78,000 -99,000

The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.

IFDS Provides

Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits package
Work-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH
Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs
Inclusive Culture: Our inclusive work environment supports equity and values diversity
Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs
Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs

Section: Client Experience Operations

Apply About employer

More about this job

Responsibilities

Manage client relationships as the primary contact for operational and technical service delivery, resolving or escalating issues and communicating service performance. Coordinate client-facing projects, releases, testing, cyclical events, and continuous improvement initiatives with internal teams and clients.

Requirements

Requires 3–5 years of operational experience in mutual, segregated, or pooled funds, along with strong communication, analytical, organizational, and problem-solving abilities. Candidates should be able to manage multi-stakeholder initiatives, collaborate across teams, and work effectively in a high-pressure, deadline-driven environment; change management, ITIL, business analysis, and requirements-gathering experience are also specified.

Skills

Client Communication
Service Delivery
Incident Management
Escalation Management
Change Management
ITIL Practices
Project Coordination
Stakeholder Management
Business Analysis
Requirements Gathering
User Acceptance Testing
Root Cause Analysis
Problem-Solving
Facilitation And Presentation
Mutual Funds Operations

Benefits

Competitive Compensation And Benefits
Hybrid Work Environment
Professional Development And Training
Inclusive Work Environment
Wellness Programs
Mental Health Support
Employee Assistance Programs
Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Account Management
Financial Services
Mutual Funds
Segregated Funds
Pooled Funds
Operational Service Delivery
Technical Service Delivery
Service Requests
Incident Management
Escalation Management
Root Cause Analysis
Change Management
ITIL
Business Analysis
Requirements Gathering
User Acceptance Testing
Release Management
Project Management
Statements Of Work
High-Level Estimates
Regulatory Reporting
Tax Reporting
Business Continuity
Disaster Recovery
Process Automation
Governance
Service Performance Metrics

Report this job