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Added 11 mins ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- $16 to $22.32 CAD / hour
- Part-time
…all customers. Stylists are responsible for providing 5-Star Customer Service to all David’s Bridal customers, achieving sales goals and productivity by expertly following our 5-Step…
Added 11 mins ago
GR
Sales Supervisor - Karl Lagerfeld Paris (Part-Time)
GIII Retail Group
Calgary, AB
- Part-time
The Sales Supervisor works with the Assistant Manager and Store Manager to drive business success. They motivate the store team and provide a model of customer service excellence, while…
Added 11 mins ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store…
Added 11 mins ago
AE
Offline - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store…
Added 11 mins ago
AE
AE - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…and implementing the business strategy and leading the daily operations of the store. Your passion lies in training and coaching your team into high-performing sellers who consistently…
Added 26 mins ago
NH
Store Manager
Nowco Home Hardware
Lacombe, AB
- Full-time
Role Description The Store Manager role is a full-time, on-site position based at the Nowco Home Hardware location in Lacombe, AB. The Store Manager oversees daily store operations,…
Added 26 mins ago
Operations Manager - Delta, BC
Specsavers
Burnaby, BC
The Operations Manager is primarily responsible for the day-to-day management of Manufacturing and Distribution operations across the British Columbia Distribution Centre. They will provide…
Added 1 hour ago
FL
Gérant de magasin / Store Manager
Foot Locker
Montreal, QC
- Full-time
You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you.…
Added 1 hour ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
…building, improving systems, and working closely across product, operations, and customer teams, you’ll do well…
Added 1 hour ago
CB
Baker - Full-Time with Benefits- Stratford Mall
COBS Bread
Stratford, ON
- Full-time
…daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer…
Added 2 hours ago
UO
Accounting Specialist, Accounting Operations
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Accounting Operations, this position provides financial operations accounting advice, support to end-users with their requests predominately related to salary…
Added 5 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 7 hours ago
G
General Manager in Training
Groundworks
Burlington, ON
- Full-time
You'll gain hands-on experience across sales, operations, and production while learning the Groundworks culture, business model, and leadership principles. Upon completion, you'll be placed…
Added 8 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 9 hours ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Embrun, ON
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 9 hours ago
LM
Department Manager
La Maison Simons
BC · Park Royal South
- Full-time
As the Department Manager, you’ll be a vital leader on the sales floor, overseeing daily interactions and ensuring that every engagement between employees and customers embodies the…
Added 9 hours ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 10 hours ago
Conference Services Manager
Coast Hotels
Canmore, AB
…restaurant, Table Food + Drink. We are seeking a Conference Services…
Added 11 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 11 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 11 hours ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
LawDepot is looking to recruit a Software Development Manager to lead the teams responsible for our contract platform and internal content management system (CMS) editor experience. This…
Added 11 hours ago
Site Administrator
Del Property Management
ON
…members, and service providers while ensuring smooth daily operations and maintaining high standards of customer…
Added 11 hours ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 11 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and…
Added 11 hours ago
JF
Spécialiste en Acquisition de Talents Bilingue / Bilingual Talent Acquisition Specialist
JG fruits et légumes
Chambly, QC · J.G. Rive-Sud & Legumes Inc-Québec-JGL
- Full-time
…attracting top talent to support our organization's growth and…

International Financial Data Services (IFDS)

Client Account Manager

Toronto, ON, Canada

Pay Range (CAD $): 78,000 -99,000 · Full-time

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Job details

Pay: Pay Range (CAD $): 78,000 -99,000
Job type: Full-time
Apply by: Nov 17, 2026
Experience: 3-5 years experience operational experience in Mutual Funds/Segregated Funds/Pooled Funds
Positions available: 1
Posting language: English
Posted: Oct 9, 2026

Original job description

Permanent

Department: FSD Client Management (520)

30 Adelaide Str, East

Toronto, Ontario, M5C 3G9

Canada

Number of Positions: 1

Who We Are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine Yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

Role Overview

The Client Account Management (CAM) team’s core mission is to foster long-term strategic relationships with clients by delivering exceptional service and tailored solutions. A Client Account Manager is a trusted advocate for clients, championing their unique needs and providing proactive support to ensure client success and mutual growth. Through integrity, dedication and a client-centric approach, Client Account Managers aim to drive successful business outcomes, maximize client satisfaction and strengthen relationships that position both the client and IFDS for continued success.

Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned clients regarding operational and technical service delivery.
Develop and maintain strong client relationships through regular communication, governance meetings, and service reviews.
Manage client expectations and provide timely resolution or escalation of issues.
Act as a trusted advisor, identifying opportunities to enhance client experiences and operational efficiencies.

Service Delivery & Operational Support

Coordinate and oversee day-to-day technical and operational deliverables.
Manage service requests, incidents, and post-release issue resolution activities.
Support business operations through process inquiries, policy and procedure guidance, and transaction-related investigations.
Review monthly service reporting and communicate performance metrics to clients.
Coordinate and support User Acceptance Testing (UAT) activities and defect triage.

Release & Change Management

Review and communicate software release notes and system enhancements to clients.
Attend release walkthroughs with Business Analysts and facilitate client understanding of upcoming changes.
Support organizational and client change management initiatives, ensuring seamless adoption of new processes and technology.

Project & Initiative Support

Participate in and coordinate client-facing projects and strategic initiatives.
Support project intake processes, including high-level estimates (HLEs), statements of work (SOWs), and project planning activities.
Assist with large-scale initiatives such as system migrations, data center transitions, platform enhancements, and industry-driven changes.
Collaborate with Program Management, Project Management, Operations, and Service Delivery teams to ensure successful outcomes.

Incident & Escalation Management

Prioritize, monitor, and coordinate the resolution of incidents and service requests.
Serve as an escalation point between clients, operations teams, and technology partners.
Facilitate root cause analysis and corrective action planning to prevent recurring issues.

Regulatory & Cyclical Event Support

Support year-end programs, tax reporting activities, distributions, and other cyclical client events.
Coordinate annual business continuity and disaster recovery testing activities.
Manage recurring service requirements associated with regulatory, operational, and industry changes.

Governance & Continuous Improvement

Contribute to governance frameworks, reporting, and service management practices.
Identify opportunities for process automation and operational efficiencies.
Maintain documentation, best practices, and knowledge-sharing resources.
Participate in continuous improvement initiatives that enhance client service delivery and operational effectiveness.

Minimum Qualifications

3-5 years experience operational experience in Mutual Funds/Segregated Funds/Pooled Funds
Excellent verbal and written communication skills
Resilience to operate in a high pressure deadline driven environment
Proven ability to manage multi stakeholder initiatives
Ability to influence and collaborate across cross functional teams
Strong analytical and problem-solving abilities
Change Management & ITIL Practice
Strong organizational and planning skills
Effective facilitation and presentation skills
Business Analysis & Requirements Gathering

Nice to Have

Knowledge of SDLC
User Acceptance Testing (UAT) exposure

AODA Statement

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Salary Range

Pay Range (CAD $): 78,000 -99,000

The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.

IFDS Provides

Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits package
Work-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH
Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs
Inclusive Culture: Our inclusive work environment supports equity and values diversity
Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs
Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs

Section: Client Experience Operations

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More about this job

Responsibilities

Manage assigned client relationships as the primary contact for operational and technical service delivery, resolving issues and communicating service performance. Coordinate client-facing projects, releases, testing, cyclical and regulatory activities, and continuous improvement initiatives across internal teams and client stakeholders.

Requirements

Requires 3–5 years of operational experience in mutual funds, segregated funds, or pooled funds, along with strong communication, organization, analytical, and problem-solving skills. Candidates should be able to manage multi-stakeholder initiatives, collaborate across teams, and work effectively in a high-pressure, deadline-driven environment; change management, ITIL, business analysis, and requirements-gathering experience are also specified.

Skills

Client Communication
Service Delivery
Incident Management
Escalation Management
Change Management
ITIL Practices
User Acceptance Testing
Business Analysis
Requirements Gathering
Project Coordination
Stakeholder Management
Analytical And Problem-Solving Skills
Facilitation And Presentation
Operational Support
Process Improvement

Benefits

Competitive Compensation And Benefits
Hybrid Work Environment
Professional Development And Training
Inclusive Work Environment
Wellness Programs
Mental Health Support
Employee Assistance Programs
Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Mutual Funds
Segregated Funds
Pooled Funds
Client Account Management
Financial Services
Operational Service Delivery
Technical Service Delivery
Service Requests
Incident Management
Root Cause Analysis
Change Management
ITIL
User Acceptance Testing
Defect Triage
Business Analysis
Requirements Gathering
High-Level Estimates
Statements Of Work
Project Planning
Release Management
Governance
Regulatory Reporting
Business Continuity
Disaster Recovery
Process Automation
Continuous Improvement

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