Find work in Canada.

489,038 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
R
Senior Financial Analyst
Roofmart
Brampton, ON · Roofmart Brampton Office
- Full-time
Understanding of data analysis and forecasting
Added 4 mins ago
Industrial Systems Program & Performance Lead
Amrize
Edmonton, AB · AB · Calgary, AB
Reporting to the Manager, Industrial Systems Acceleration & Implementation, the Industrial Systems Program & Performance Lead plays a key role in accelerating the development,…
Added 4 mins ago
Change Control Manager 1
GRIFOLS, S.A.
Mississauga, ON
The Supply and Audit Director provides leadership and oversight for Quality Assurance (QA) GMP audit activities, including the development and maintenance of a risk-based audit program, as…
Added 4 mins ago
Quality Management System Manager
GRIFOLS, S.A.
Mississauga, ON
The Quality System Management Manager is accountable for ensuring the effective management of the Quality System and for monitoring, tracking, and recording all activities that directly or…
Added 4 mins ago
Deviation/CAPA Specialist
GRIFOLS, S.A.
Mississauga, ON
The Deviation/CAPA Specialist also supports the monitoring and reporting of key performance indicators (KPIs), drives continuous improvement initiatives, and facilitates the effective…
Added 4 mins ago
E
Coordinator, Project Delivery
EPCOR
AB · Edmonton, Alberta
- Full-time
Reporting to the Manager, Project Delivery, this position is responsible for (but not limited to) the following:
Added 4 mins ago
OR
Public Relations Manager
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking a Manager, Public Relations, Communications and Citizenship. . Reporting to the Senior Manager, Corporate Communications and Citizenship, this role requires close…
Added 4 mins ago
SP
Labour Relations Advisor
Surrey Police Service
Surrey, BC
- $115,640 to $136,047 CAD / year
- Full-time
…Relations Advisor to join the Human Resources team within the HR and Support Division. Reporting to the HR Advisory Services Manager, this role serves as a trusted advisor to management on…
Added 20 mins ago
A
Quality Engineer
Arrow
Stratford, ON
- Full-time
Position Summary: Reporting into the Quality Manager, the Quality Engineer will ensure the quality of finished goods and first article/PPAP packages in preparation for shipping to…
Added 20 mins ago
CC
Advertiser Account Manager
Creative Clicks B.V.
Toronto, ON
- Full-time
We're looking for an experienced Advertiser Account Manager who understands the performance marketing ecosystem and knows how to turn relationships, campaign insights and commercial…
Added 34 mins ago
R
Recycling Auditor
Reconomy
Brampton, ON
- $22.5 CAD / hour
- Full-time
This position reports to the Manager, CCS Recycling Operations but will be directly supervised by the Supervisor, Compositional Assessment, and Team Leads. The role involves working closely…
Added 34 mins ago
Partner Marketing Manager (Hybrid)
OpenTable
Toronto, ON
OpenTable is looking for a Partner Marketing Manager to turn strategic partnerships into repeatable, measurable growth for our restaurant business. Reporting to the Senior Director,…
Added 34 mins ago
A
Quality Insights Manager
Article
Vancouver, BC
- $120,000 to $140,000 CAD / year
- Full-time
Manage, coach, and develop a team of Quality Insight Analysts to move beyond basic reporting into hypothesis-driven analysis.
Added 34 mins ago
Manager, Slots - Pickering
Great Canadian Entertainment
Pickering, ON
Under the general direction of the General Manager, this position is responsible for the overall management and profitability of slot operations at the site level. Assists with the planning…
Added 35 mins ago
BC
Surgical Clinical Reviewer
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Operating Room, PACU and Day Surgery, the Surgical Clinical Reviewer’s (SCR) primary responsibility is to collect and submit reliable data to the American…
Added 35 mins ago
CE
Account Executive
Carrier Enterprise Canada
AB · Alberta, Canada
- Full-time
Provide insights and recommendations based on data analysis to improve sales strategies.
Added 35 mins ago
TD
Professional Learning Leader (Permanent)
Toronto District School Board
Toronto, ON
- $98,343 to $117,999 CAD / year
- Full-time
Reporting to the Manager, Professional Learning, Training and Leadership Development, the Professional Learning Leader will contribute to the strategic planning and implementation of…
Added 35 mins ago
NG
Environmental Health Safety Coordinator
National Gypsum Company
Halifax, NS
- Full-time
Lead sustainability initiatives and coordinate data collection and reporting.
Added 49 mins ago
A
HSE Manager
ALS
Winnipeg, MB · Moncton, NB · Gander, NL · CAN - MB - Winnipeg (Dublin Avenue)
- Full-time
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Added 49 mins ago
FM
Sales Operations – Communications Intern
Ford Motor Company
Oakville, ON
- Part-time
Ford Motor Company of Canada, Limited is a national manufacturer and distributor of automobiles and automotive service parts headquartered in Oakville, Ontario and is an integral part of…
Added 49 mins ago
T
Senior Compliance Testing Analyst, Compliance Monitoring & Testing (5641)
TD
Toronto, ON
- Full-time
Experience investigating and making sense of information through data analysis, understanding data patterns and trends, as well as resolving and troubleshooting data integrity.
Added 49 mins ago
TC
Tax Supervisor (FATCA/CRS/Chapter 3)
The Citco Group Limited
Toronto, ON
- Full-time
…responsible for supervision of the central AEOI team in Toronto and for servicing AEOI clients globally. Reporting to the Manager, AEOI, the AEOI Supervisor will be responsible for…
Added 1 hour ago
FM
Marketing Analyst Intern - Parts & Service and Customer Experience
Ford Motor Company
Oakville, ON
- Part-time
Preparing, communicating, and reporting on the Dealer Satisfaction Survey
Added 1 hour ago
Quality Manager
Kiewit
Halifax, NS · Oakville, ON · Toronto, ON · ON · Darlington, ON
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 1 hour ago
Manager, Performance Enablement - Global HR
Scotiabank
Toronto, ON
The Manager contributes to and support the development and execution of a global performance development strategy, program and processes that drive all key activities needed for a…

International Financial Data Services (IFDS)

Client Account Manager

Toronto, ON, Canada

Pay Range (CAD $): 78,000 -99,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Range (CAD $): 78,000 -99,000
Job type: Full-time
Apply by: Nov 17, 2026
Experience: 3-5 years experience operational experience in Mutual Funds/Segregated Funds/Pooled Funds
Positions available: 1
Posting language: English
Posted: Oct 9, 2026

Original job description

Permanent

Department: FSD Client Management (520)

30 Adelaide Str, East

Toronto, Ontario, M5C 3G9

Canada

Number of Positions: 1

Who We Are

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine Yourself at IFDS

Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.

Role Overview

The Client Account Management (CAM) team’s core mission is to foster long-term strategic relationships with clients by delivering exceptional service and tailored solutions. A Client Account Manager is a trusted advocate for clients, championing their unique needs and providing proactive support to ensure client success and mutual growth. Through integrity, dedication and a client-centric approach, Client Account Managers aim to drive successful business outcomes, maximize client satisfaction and strengthen relationships that position both the client and IFDS for continued success.

Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned clients regarding operational and technical service delivery.
Develop and maintain strong client relationships through regular communication, governance meetings, and service reviews.
Manage client expectations and provide timely resolution or escalation of issues.
Act as a trusted advisor, identifying opportunities to enhance client experiences and operational efficiencies.

Service Delivery & Operational Support

Coordinate and oversee day-to-day technical and operational deliverables.
Manage service requests, incidents, and post-release issue resolution activities.
Support business operations through process inquiries, policy and procedure guidance, and transaction-related investigations.
Review monthly service reporting and communicate performance metrics to clients.
Coordinate and support User Acceptance Testing (UAT) activities and defect triage.

Release & Change Management

Review and communicate software release notes and system enhancements to clients.
Attend release walkthroughs with Business Analysts and facilitate client understanding of upcoming changes.
Support organizational and client change management initiatives, ensuring seamless adoption of new processes and technology.

Project & Initiative Support

Participate in and coordinate client-facing projects and strategic initiatives.
Support project intake processes, including high-level estimates (HLEs), statements of work (SOWs), and project planning activities.
Assist with large-scale initiatives such as system migrations, data center transitions, platform enhancements, and industry-driven changes.
Collaborate with Program Management, Project Management, Operations, and Service Delivery teams to ensure successful outcomes.

Incident & Escalation Management

Prioritize, monitor, and coordinate the resolution of incidents and service requests.
Serve as an escalation point between clients, operations teams, and technology partners.
Facilitate root cause analysis and corrective action planning to prevent recurring issues.

Regulatory & Cyclical Event Support

Support year-end programs, tax reporting activities, distributions, and other cyclical client events.
Coordinate annual business continuity and disaster recovery testing activities.
Manage recurring service requirements associated with regulatory, operational, and industry changes.

Governance & Continuous Improvement

Contribute to governance frameworks, reporting, and service management practices.
Identify opportunities for process automation and operational efficiencies.
Maintain documentation, best practices, and knowledge-sharing resources.
Participate in continuous improvement initiatives that enhance client service delivery and operational effectiveness.

Minimum Qualifications

3-5 years experience operational experience in Mutual Funds/Segregated Funds/Pooled Funds
Excellent verbal and written communication skills
Resilience to operate in a high pressure deadline driven environment
Proven ability to manage multi stakeholder initiatives
Ability to influence and collaborate across cross functional teams
Strong analytical and problem-solving abilities
Change Management & ITIL Practice
Strong organizational and planning skills
Effective facilitation and presentation skills
Business Analysis & Requirements Gathering

Nice to Have

Knowledge of SDLC
User Acceptance Testing (UAT) exposure

AODA Statement

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Salary Range

Pay Range (CAD $): 78,000 -99,000

The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.

IFDS Provides

Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits package
Work-Life Balance: IFDS offers a hybrid work environment with our office located in the downtown core within walking distance to Union Station and the PATH
Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs
Inclusive Culture: Our inclusive work environment supports equity and values diversity
Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs
Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs

Section: Client Experience Operations

Apply About employer

More about this job

Responsibilities

Manage assigned client relationships as the primary contact for operational and technical service delivery, resolving issues and communicating service performance. Coordinate client-facing projects, releases, testing, cyclical and regulatory activities, and continuous improvement initiatives across internal teams and client stakeholders.

Requirements

Requires 3–5 years of operational experience in mutual funds, segregated funds, or pooled funds, along with strong communication, organization, analytical, and problem-solving skills. Candidates should be able to manage multi-stakeholder initiatives, collaborate across teams, and work effectively in a high-pressure, deadline-driven environment; change management, ITIL, business analysis, and requirements-gathering experience are also specified.

Skills

Client Communication
Service Delivery
Incident Management
Escalation Management
Change Management
ITIL Practices
User Acceptance Testing
Business Analysis
Requirements Gathering
Project Coordination
Stakeholder Management
Analytical And Problem-Solving Skills
Facilitation And Presentation
Operational Support
Process Improvement

Benefits

Competitive Compensation And Benefits
Hybrid Work Environment
Professional Development And Training
Inclusive Work Environment
Wellness Programs
Mental Health Support
Employee Assistance Programs
Volunteer Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Mutual Funds
Segregated Funds
Pooled Funds
Client Account Management
Financial Services
Operational Service Delivery
Technical Service Delivery
Service Requests
Incident Management
Root Cause Analysis
Change Management
ITIL
User Acceptance Testing
Defect Triage
Business Analysis
Requirements Gathering
High-Level Estimates
Statements Of Work
Project Planning
Release Management
Governance
Regulatory Reporting
Business Continuity
Disaster Recovery
Process Automation
Continuous Improvement

Report this job