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International Needs Canada

Communications Manager

Hamilton, ON, Canada

Salary: $75,000 · Full-time

Apply About employer

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Job details

Pay: Salary: $75,000
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Type: Full-time, Permanent

Location: Hamilton, ON

Work Arrangement: In-office

Reports To: Director of Operations

Direct Reports: Marketing and Communications team

Salary: $75,000

ABOUT US

International Needs Canada is part of a global development organization with 34 partner countries worldwide. Our vision is “Transformed Lives, Changed Communities,” which we pursue by empowering women and children to reach beyond their circumstances and chart their own paths in life. International Needs Canada is a Christian organization and works alongside local partners to remove those barriers through sponsorship, sustainable development, and projects that create lasting change.

ABOUT THE ROLE

INCA is building a dedicated marketing, communications, and fund development function - and this role leads it. Reporting to the Director of Operations, the Manager will build and own the organization's marketing, communications, and fund development strategy, translate it into an implementable and measurable annual plan, and lead a team to execute it.

This is a strategic and hands-on leadership role. You'll work with leadership on direction, work with partner countries to strengthen the stories and reports that fuel our marketing, own every channel INCA uses to reach donors and new audiences, and build the team that turns strategy into consistent output. The ultimate goal: put INCA's leadership in front of the right people, and build a funding base that is broader, deeper, and less dependent on a small number of major gifts.

KEY RESPONSIBILITIES

Strategy & Planning

Review and give input to INCA's marketing, communications, and fund development strategy together with the leadership team, and translate it into an implementable, measurable annual plan

Balance maintaining and improving existing processes - appeals, website, donor reports, social media - with deliberately growing new areas, particularly partnership development (churches, businesses, podcasts, champions, etc.)

Direct the department’s twin objectives: (1) Deepen Existing Relationships to convert single/lapsed givers into recurring partners, and (2) Engage New Audiences through targeted acquisition

Build a systematic partnership strategy targeting corporate CSR, churches, businesses, schools, podcasts, and brand champions

Set annual marketing/communications goals and manage the department budget

Report regularly to leadership and the Board on progress against strategy and KPIs

Partner Storytelling & Content Pipeline

Work directly with partner countries to train them on storytelling and reporting

Leverage creative storytelling formats, such as Virtual Reality (VR) experiences, podcast clips, partner trip deputations, and immersive digital updates, to bring donors closer to the mission

Turn partner-submitted stories, reports, and updates into professional marketing material (appeals, social content, web content, donor reports)

Maintain a content and photo library that keeps a steady pipeline of credible, outcome-focused stories flowing from partners to donors

Channel Ownership & Alignment

Own all marketing and communications channels - website, email/CRM, social media, print, events - end to end

Ensure all channel touchpoints (social, email, website, print, events) maintain an intentional donor journey with a clear next step - converting cold reach into sponsorship, attendance, or multi-year giving

Optimize and scale peer-to-peer engagement events while driving partner trip participation

Ensure every channel's activity ladders up to and reinforces the high-level strategy, rather than operating in isolation

Maintain consistent brand, voice, and messaging across all public-facing communications

Develop and maintain a channel-specific and omni-channel content calendar

Fund Development Support

Own campaigns and appeals tied to named funding priorities, working closely with the leadership team on donor relationships and major-gift cultivation

Establish ongoing donor stewardship practices - ensuring every supporter experiences systematic, meaningful gratitude and sees the clear impact of their gift

Implement Raiser’s Edge donor segmentation and journey mapping to re-engage lapsed donors and move existing supporters into recurring giving tiers

Use donor segmentation and journey mapping to inform targeted communications for both existing donors and donor acquisition

Develop fundraising and donor-facing material as needed - pitch decks, presentations, donor reports, campaign appeals

Actively participate and champion donor relationship and fund development activities

Team Building & Management

Build and manage a team to execute tactical marketing and communications activities

Set workflows, priorities, and quality standards for the team; manage freelance/contract support as needed

Coach and develop team members as the function grows

Monitoring & Analytics

Track performance across channels and campaigns using key metrics (engagement, conversion, donor acquisition/retention, ROI)

Use data to evaluate what's working and refine strategy and channel investment accordingly

ABOUT YOU

You align with INCA's Christian faith foundation and mission, which this role is responsible for representing to partners and the public

You have proven experience developing and executing a marketing, communications, or fund development strategy - not just running individual campaigns

You've built or managed a team

You're comfortable moving between strategic planning with leadership and hands-on execution when needed

You see yourself as part of a global community where people help each other, and you're motivated by mission-driven work

You communicate clearly and build trust easily - with donors, partners, and international colleagues alike

You're personable and relationship-oriented - you build rapport quickly and are comfortable representing INCA directly with donors, partners, and community leaders, not just working behind the scenes

You're comfortable presenting - donor meetings, board updates, church or community engagements - and can speak to INCA's work with confidence and warmth

You read a room well and adjust your tone for the audience, whether that's a major donor, a partner-country team, or the team you're building

QUALIFICATIONS

Experience with email marketing platforms such as Constant Contact or Mailchimp

Experience with donor management/CRM systems such as Raiser's Edge (or comparable)

Proficiency with design tools such as Canva and the Adobe Creative Suite

Experience managing social media platforms and paid digital advertising campaigns

Strong written communication and storytelling skills

Proficiency with analytics tools to track and report on campaign/channel performance

Work or volunteer experience in the not-for-profit or charitable sector (preferred)

Experience working with international partners or in a cross-cultural context (preferred)

EDUCATION

Bachelor's degree in marketing, communications, fund development, or a related field (preferred)

A combination of relevant education and experience will be considered

WHAT WE OFFER

The opportunity to work on a strong, dynamic, and relational team and build a function from the ground up and make a global impact

Benefits package (dental, extended health, disability and life insurance, vision care, RRSP match)

Casual dress code

On-site parking

Apply About employer

More about this job

Responsibilities

Lead the organization’s marketing, communications, and fund development strategy, translating it into measurable plans and managing a team to execute campaigns, content, partnerships, and donor engagement. Own communications channels and fundraising initiatives, strengthen partner storytelling, and use performance data to improve donor acquisition, retention, and campaign results.

Requirements

Candidates should have experience developing and executing a marketing, communications, or fund development strategy, managing a team, and balancing strategic planning with hands-on work. The role also calls for strong writing and storytelling, relationship-building and presentation skills, and experience with email marketing, donor CRM systems, design tools, social media, paid advertising, and analytics; a relevant bachelor’s degree and nonprofit or international experience are preferred.

Skills

Marketing Strategy
Communications Strategy
Fund Development
Fundraising
Donor Stewardship
Donor Segmentation
Donor Journey Mapping
Storytelling
Content Development
Team Leadership
Partnership Development
Email Marketing
Social Media Management
Paid Digital Advertising
Campaign Analytics
Cross-Cultural Communication

Benefits

Dental Insurance
Extended Health Insurance
Disability Insurance
Life Insurance
Vision Care
RRSP Match
Casual Dress Code
On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Marketing Strategy
Communications Strategy
Fund Development
Fundraising
Donor Stewardship
Donor Segmentation
Donor Journey Mapping
Raiser’s Edge
Constant Contact
Mailchimp
Canva
Adobe Creative Suite
Email Marketing
Social Media
Paid Digital Advertising
Campaign Analytics
Key Performance Indicators
Return On Investment
Content Calendar
Partnership Development
Corporate Social Responsibility
Peer-To-Peer Engagement
Virtual Reality
Podcasting
Donor Acquisition
Donor Retention
Storytelling
Cross-Cultural Communication
Nonprofit Organizations

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