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International Programs Group

Claims Account Administrator - Hybrid - Toronto, Ontario, Canada

Toronto, ON, Canada

Compensation range: $44,200.00 - $61,400.00 annually · Full-time

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Job details

Pay: Compensation range: $44,200.00 - $61,400.00 annually
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 2-3 years’ experience in an administrative support role is required
Posting language: English
Posted: Oct 28, 2026

Original job description

Company

ClaimsPro LP - International Programs Group

Claims Account Administrator - Hybrid - Toronto, Ontario, Canada

Compensation range: $44,200.00 - $61,400.00 annually

International Programs Group (IPG) is an independent third-party claims administration team that provides claims services for Lloyd's, self-insured entities, and organizations with high deductibles.

We have an existing opportunity to add a full-time Claims Account Administrator to our team! This is a hybrid role and may report into our Toronto or New Westminster office.

Responsibilities

Receive, review and accurately open new client claims in the system ensuring policy declaration pages reconcile with data once verified claim was intended for IPG handling
Accurately enter claims and financial data in various client databases and reconcile with our internal claims system
Prepare financial and data reports as required
Create client loss runs and liaise with clients to clarify and confirm needs
Ensure policy declarations are accurate and interact with clients as required to obtain appropriate set up documents
Troubleshoot data conflicts directly with clients and examiners
Ensure claims are opened in a timely manner and in conformity with client data standards by researching and understanding the nuances of loss report details
Other duties as assigned such as processing incoming and outgoing mail (regular and courier), financial recording of recovery cheques received, answering telephones, general services required to assist smooth operation of the office

Qualifications & Experience

Grade twelve diploma; however a post-secondary diploma in Office Administration will be given preference
Familiarity or previous insurance claims experience will be a definite asset
2-3 years’ experience in an administrative support role is required
Previously demonstrated ability to execute high attention to detail and strong analytical skill
Demonstrated ability to manage changing priorities and proven organizational skills
Demonstrated behaviours showing initiative and follow-up skills
Demonstrated ability to maintain a high level of confidentiality
Demonstrated professionalism and work ethic
Proven ability to contribute to and work well within a team environment, as well as work independently
Intermediate experience with Word and Excel skills are required
All other computer applications – must have the aptitude and ability to learn as required
Detail Oriented with a customer service focus

We offer a dynamic work environment, career development opportunities, competitive benefits and RRSP matching programs, and many more company perks!

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#IPG

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More about this job

Responsibilities

Open and verify client claims, enter and reconcile claims and financial data across client databases and internal systems, and prepare reports and loss runs. Coordinate with clients and examiners to resolve data issues, confirm setup requirements, and support timely, accurate claims processing, while also assisting with general office operations.

Requirements

A high school diploma is required, with a post-secondary diploma in Office Administration preferred; 2–3 years of administrative support experience is required, and insurance claims experience is an asset. Candidates should demonstrate strong attention to detail, analytical and organizational skills, confidentiality, initiative, professionalism, customer service, and intermediate Microsoft Word and Excel skills.

Skills

Claims Administration
Data Entry
Financial Data Reconciliation
Report Preparation
Client Communication
Policy Declaration Review
Data Troubleshooting
Attention to Detail
Analytical Skills
Organization
Priority Management
Confidentiality
Customer Service
Teamwork
Microsoft Word
Microsoft Excel

Benefits

Competitive Benefits
RRSP Matching
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Claims Administration
Insurance Claims
Third-Party Claims Administration
Lloyd's
Self-Insured Entities
High-Deductible Claims
Claims Data Entry
Financial Data
Data Reconciliation
Client Databases
Internal Claims System
Financial Reporting
Loss Runs
Policy Declarations
Client Communication
Data Troubleshooting
Claims Examiners
Office Administration
Microsoft Word
Microsoft Excel
Confidentiality
Customer Service
Mail Processing
Recovery Cheques

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