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Added 1 min ago
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
Victoria, BC · View Royal, BC
Full-time
The role operationally supports the Store Manager in overseeing daily routine tasks to provide uninterrupted service in various aspects of the Thrift Store activities. Otherwise, this role…
Added 1 min ago
Case Worker
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
Part-time
Under the direct supervision of the Program Manager, the caseworker will provide a service to people who
Added 1 min ago
Residential Worker
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
Full-time
demonstration of Christian love and concern. Under the direction of the Program Manager, the Residential
Added 1 min ago
Christmas Kettle Coordinator
The Salvation Army Canada and Bermuda Territory
Thunder Bay, ON · Journey to Life Centre
Part-time
Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
Added 1 min ago
Program Manager, Transit Maintenance
CityofOttawa
Ottawa, ON
Must possess the training, experience and knowledge to organize the work and its performance
Added 1 min ago
SRCE-26-632, MOC, Term Tradesperson, Electrician
Nova Scotia Regional Centres for Education & CSAP
Mulgrave, NS
…maintenance, repair and construction projects. Reports to the Manager of Facilities…
Added 1 min ago
Manager, Program Risk, Global Sanctions & Screening
Scotiabank
Toronto, ON
Execute ad hoc assignments in support of the GSS Program Governance and Training functions, as instructed by the Director, Global Sanctions , including
Added 1 min ago
FT Petroleum Driver (Highway 16 Ag #388) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
Full-time
When not delivering product, to report back to the appropriate Ag site manager to assist with operational and customer service duties as required.
Added 1 min ago
PT Produce Clerk (Stonebridge Food #386) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
Part-time
Reporting to the Produce Manager, responsibilities for this position include the following:
Added 1 min ago
Hospitality Manager - Permanent Full Time
Sienna Senior Living
Barrie, ON
Full-time
We are seeking an exceptional leader for the role of Hospitality Manager. Reporting to the Senior General Manager, this position is responsible for shaping the resident experience through a…
Added 1 min ago
Clinical Support Worker
Lookout Housing and Health Society
North Vancouver, BC
The Clinical Support Worker (CSW) reports to Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 1 min ago
Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Saskatoon, SK
Part-time
…regular direct communication and input from the clinical nursing…
Added 1 min ago
Nurse B - Clinical Coordinator
HealthCareersInSask.ca
Regina, SK
Full-time
Job Description: Reporting to the Unit Manager, the Resident Care Coordinator is responsible for ensuring the highest standard of care and service is provided to residents/veterans on a…
Added 1 min ago
Driver, Roll Off
Waste Management, Inc. (WM)
Edmonton, AB
Full-time
Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Route Manager.
Added 1 min ago
Aircraft Structures Technician (C-17)
Boeing
Winnipeg, MB · Toronto, ON · Ottawa, ON · Mississauga, ON · Montreal, QC · Vancouver, BC · Richmond, BC · Trenton, NS · Calgary, AB · CAN - CFB Trenton, Canada
Full-time
The Aircraft Structures Technician will work directly under the guidance of the Lead Structure Technician and report directly to the onsite Maintenance Manager.
Added 1 min ago
Patient Care Coordinator
Fraser Health
White Rock, BC
Part-time
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives;…
Added 1 min ago
Registered Nurse, CCU, ICU, Cardiac Stepdown, High Acuity, CSICU
Fraser Health
White Rock, BC
Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 1 min ago
Registered Nurse (RN), Neonatal Intensive Care Unit - Abbotsford Regional Hospital and Cancer Centre
Fraser Health
Abbotsford, BC
Part-time
Under the direction of the Manager, Clinical Services, provides and co-ordinates nursing care to newborns and their families in accordance with the British Columbia College of Nurses and…
Added 1 min ago
Registered Nurse, CCU, ICU, Cardiac Stepdown, High Acuity, CSICU
Fraser Health
White Rock, BC
Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 1 min ago
Dietary Aide AgeCare Samac
AgeCare
Oshawa, ON · AgeCare Samac (Previously Wynfield)
Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 1 min ago
Senior Supervisor, Production
HelloFresh
Mississauga, ON
The Senior Supervisor reports to the Production Manager and leads a team of supervisors, team leads, coordinators, and associates in a single shift or across multiple shifts.
Added 1 min ago
Manager - SOC 2 Assurance and Cybersecurity Advisory
KPMG
Montreal, QC · Quebec, QC
Full-time
Our Technology Risk Consulting practice in Montréal is seeking a Manager, SOC 2 Assurance and Cybersecurity Advisory. This is a client-facing leadership role for an experienced professional…
Added 1 min ago
SAP S/4HANA Project Manager
KPMG
Toronto, ON · Halifax, NS · Calgary, AB · Vancouver, BC
Full-time
We are seeking an experienced SAP S/4HANA Project Manager to lead complex SAP transformation programs across Greenfield, Brownfield, and Selective Data Transition (Bluefield) implementation…
Added 1 min ago
Solution Integration Manager
KPMG
Vancouver, BC · Halifax, NS · Calgary, AB · ON · Toronto, Ontario
Full-time
We are seeking a Solution Integration Manager to help shape major client opportunities by bringing together business, technology, delivery, and leadership teams to develop integrated,…
Added 1 min ago
Senior Manager – Audit Quality, Inspection Support
KPMG
AB · Winnipeg, MB · Sudbury, ON · Hamilton, ON · Parry Sound, ON · Kingston, ON · Sault Ste. Marie, ON · North Bay, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Vaughan, ON · Waterloo, ON · Perth, ON · St. Catharines, ON · Swift Current, SK · Regina, SK · Saskatoon, SK · Vanderhoof, BC · Langley (District), BC · Prince George, BC · Fort St. John, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Burnaby, BC · Vancouver, BC · Quesnel, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB · Lethbridge, AB · ON · Langley, British Columbia · Edmonton, Alberta · Kanata, Ontario
Full-time
KPMG’s Department of Professional Practice (DPP) is seeking to hire Senior Manager, a high-performing candidate to support the annual inspection cycle and help enhance audit quality across…

International SOS

Site Operations Manager

Edmonton, AB, Canada
Calgary, AB, Canada

Experience: Minimum 7 years’ experience in service delivery at a management level, within the medical or emergency services sector, with at least 5 years at an officer or senior level.
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

The Project Operations Manager is responsible for the strategic oversight and daily delivery of medical and emergency response services in alignment with contractual commitments and client expectations. This role provides leadership, coordination, and operational management of medical services, equipment, and facilities. Acting as the primary liaison between International SOS, the client, and other site stakeholders, the Manager ensures effective communication, compliance with regulatory and company standards, and continuous improvement in health and emergency preparedness. While not employed as a clinical care provider, the Manager supports medical clinic operations, coordinates emergency response activities during major incidents, and fosters an integrated, high-performance service that consistently meets operational requirements and advances strategic goals.

This is a full-time 14 day on / 14 day off (fly-in / fly-out) rotational role. Travel hubs for flights are Edmonton and Calgary, with a shuttle bus service to and from Fort McMurray. Camp accommodations and meals are provided for the duration of the rotation. Due to the remote worksite location, change outs may be adjusted due to inclement weather or emergency situations.

Key responsibilities

Management & Administration

Ensure day-to-day operations are carried out in accordance with contractual agreements, including planning, organizing, managing, and supervising site staff, equipment, and emergency response activities during major incidents.
Provide strategic, administrative, and technical expertise, as well as management and direction, in line with departmental and operational requirements, including the implementation of International SOS and client policies and procedures.
Manage the contractual performance and deliverables of the subcontracted service provider to ensure compliance with scope, quality, and operational standards.
Prepare site reports and budgets.
Develop and implement multi-divisional training exercises.
Assist with staff planning, recruitment, performance assessment, and development.
Communicate any issues that may jeopardize site/client relationships or result in a client complaint immediately to the VP Operations.
Participate in daily, weekly, and monthly meetings with the site team, subcontractor, client, and Medical Services Centre as per the agreed schedule.
Act as a change agent to foster a positive organizational climate where team members feel valued, appreciated, motivated, and empowered to contribute to operational success.
Support the team with administration and compliance related to client Occupational Injury & Illness documentation and reporting.

Human Resources Management:
• Ensure all site staff comply with defined roles, responsibilities, best practices, KPIs, and safety requirements.
• Review and update job descriptions, role responsibilities, KPIs, and performance appraisal criteria annually or as operational needs change.
• Provide recommendations to the VP Operations on staffing matters, including disciplinary actions and organizational changes.
• Oversee the administration and delivery of International SOS induction and training programs, including site-specific programs and health and safety training.
• Support HR with recruiting, interviewing, onboarding, and performance management of site employees.
• Ensure the following processes are managed according to International SOS and Regulatory Requirements:
o Medical / Professional / Regulatory Registration
o Timesheet completion and approval
o Staff availability in line with rotational rosters, client expectations, and minimum safe operating requirements
• Foster a positive work environment that promotes client satisfaction, professional development, job satisfaction, and staff empowerment in alignment with International SOS values.
• Maintain regular contact and open communication with site and support staff, fostering a problem-solving culture and escalating concerns to the appropriate personnel as needed.
• Ensure timesheets are accurately completed, approved, and submitted by required deadlines to support payroll accuracy.
• Review and sign off on applicable activity reports each pay period.
• Maintain accurate records of staff logistics, including transactions and costings.
• Ensure consistent rotational coverage through effective allocation of resources in liaison with the Site Liaison Officer and oversee accuracy of flight and accommodation bookings.
• Ensure site liaison practices comply with the current International SOS Group Travel & Entertainment Policy.

Client Relations
• Serve as the on-site contract lead and primary point of contact for the client on all operational and contractual matters, escalating issues to the VP Operations when required.
• Maintain strong client relationships by ensuring customer satisfaction, fostering trust, and demonstrating a professional and solution-focused approach in all interactions.

Administration, Documentation & Communication
• Ensure a bi-annual reconciliation of all staff timesheets is completed and reports are forwarded to the Financial Controller.
• Oversee implementation and maintenance of the Patient Records Management system in accordance with company standards to ensure the integrity and confidentiality of medical records.
• Maintain all documentation required to support operational activities, including inventory, stock control, accounting, and administrative records.
• Ensure all relevant documentation from site audits and monthly reporting is maintained accurately and on time.
• Keep all procedures, policies, and company information up to date in alignment with the Continuous Quality Improvement policy.
• Ensure monthly administrative and reporting requirements are clearly communicated to staff and completed within required timelines.
• Confirm that all site personnel understand, acknowledge, and comply with International SOS and client procedures and requirements.

Quality Management
• Ensure medical services and emergency response activities are delivered to International SOS standards and in line with client requirements.
• Collaborate with the VP Operations to ensure service level agreements are in place, with clear KPIs defined, and that performance against these KPIs is reported to the client at the agreed frequency.
• Apply the L3 Quality Management System in all daily activities.
• Actively participate in key Quality Management processes, including regular site audits, monthly quality and safety calls, and continuous quality improvement initiatives.
• Following audits, prepare and implement a Plan of Action to address identified gaps, with a primary focus on closing P0 and P1 findings in Hydra within the required timeframe and providing supporting evidence.
• Maintain accountability for the timely completion of all POA actions.
• Manage client feedback and non-clinical incidents by ensuring they are recorded in Hydra, followed up with appropriate actions, and escalated when necessary.

Inventory & Equipment Management
• Ensure accurate site inventories are developed and maintained, including justification of medications and disposables ordered outside of the standard inventory.
• Schedule maintenance of medical apparatus, equipment and facilities.
• Review monthly variance reports, operational costs and investigation of unexplained usage/cost increase.

Other
• Undertake project work or any other reasonable duties as requested by the VP Operations.

About you

Required Skills and Knowledge
• Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Ability to analyze situations and take decisive action consistent with company policies, client requirements, and regulatory standards.
• Customer/client focused proven relationship management skills.
• In-depth knowledge of fire/rescue and medical service delivery, including emergency preparedness and incident management.
• Strong understanding of relevant regulations, standards, and best practices (e.g., NFPA, OH&S, industry-specific emergency response protocols).
• Strong computer skills, including proficiency with Outlook, Word, Excel, and SharePoint.
• Excellent problem-solving and critical thinking abilities, with a focus on continuous improvement.
• High level of oral and written communication skills, including the ability to prepare clear reports, procedures, and presentations.
• Ability to lead, motivate, and coordinate multidisciplinary teams in both routine and emergency situations.

Required Work Experience
• Minimum 7 years’ experience in service delivery at a management level, within the medical or emergency services sector, with at least 5 years at an officer or senior level.
• Experience in operations management, including oversight of multidisciplinary teams
• Track record of successful change management and process improvement initiatives.
• Experience working in remote, industrial, or high-risk environments is an asset

Required Qualifications
• Valid first aid/CPR certification; advanced medical certification(s) considered an asset.
• Strong knowledge of regulatory requirements relevant to workplace health, safety, and emergency preparedness in Alberta
• Valid driver’s licence

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!

Apply About employer

More about this job

Responsibilities

The Site Operations Manager oversees the strategic and daily delivery of medical and emergency response services at a remote site. They act as the primary liaison between the client and the company, ensuring contractual compliance, operational efficiency, and effective team leadership.

Requirements

Candidates must have at least 7 years of management experience in medical or emergency services, with at least 5 years at a senior level. Proficiency in emergency preparedness, regulatory standards, and team coordination in high-risk environments is required.

Skills

Operations management
Emergency response
Contract management
Strategic planning
Team leadership
Relationship management
Budgeting
Regulatory compliance
Incident management
Quality management
Staff development
Performance management
Health and safety
Critical thinking
Problem solving
Reporting

Benefits

Camp accommodations
Meals provided
Shuttle bus service

Visa sponsorship

Not detected in the job text

Keywords

Site Operations
Emergency Response
Duty of Care
Contract Management
Medical Services
Fly-in Fly-out
Rotational
Occupational Health and Safety
Quality Management System
Incident Management
Hydra
Staff Planning
Performance Appraisal
Budgeting
Compliance
Risk Management
Logistics
Patient Records Management
NFPA
SharePoint
Microsoft Office

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