Client Services Specialist - Mississauga, ON

Client Services Specialist

Intertek is searching for a Client Services Specialist to join our Business Assurance team in our Mississauga, Ontario office.  This is a fantastic opportunity to grow a versatile career in Business Assurance! 

Job Description/Function: Provide support to Green Services clients and the program team. Primary roles include processing project changes in the audit database, specific client account management support, audit package waivers, auditor internal witness tracking, and other Green Services special projects as required.

Qualification: Experience in 3^rd party certification operations is preferred.  Two years or higher education degree/certificate is required.

Acronym Definitions:

PM/APM – Green Services Program Manager/Director, and Associate Program Managers

CIFA – Client Information Form Application. See form F101-1. Introduction of CPQ.

SOW – Statement of Work. 

Skills/knowledge required:

1. Excellent written and oral communication skills.
2. Proficiency in Microsoft applications such as Word, Excel and PowerPoint.
3. Ability to work within SharePoint and other database applications.
4. Working knowledge of Intertek processes and internal platforms such as iEnable.
5. Customer-service focus, excellent teamwork skills.
6. Independent and results oriented.
7. Ability to work in fast-paced, deadline-driven environment.

Responsibilities/duties:

1. Coordination and implementation of client data entry (managing company, facilities, sites and activities) in databases (iEnable, iConnect, SharePoint, etc.) as required.
2. At the direction of the PM/APM, communicate with client personnel and/or internal staff to implement all phases of projects.
3. Specific project management support as requested by PM/APMs, and Key Account Managers.
4. Create, modify, communicate, and file internal/external documents (Transfers, Amendments, CIF-CIFAs, SOWs or any other applicable client specific documents).
5. Update, maintain and provide reports on tracking of the Green Services auditor witness audit program.
6. Conduct other administrative support tasks as requested by the PM/APMs.

Supervisor Title: Green Services Program Director

Supervision Received:  Coaching and direction on support activities necessary for client development (relationship and project expansion), sales/marketing issues, customer relations, dealing with operational issues and challenges, program technical issues, and personal development goals. 

Salary & Benefits Information

When working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, Registered Retirement Savings Plan (RRSP) with company match, generous vacation/sick time (PTO), tuition reimbursement and more. Intertek employees are eligible for a variety of benefits including paid holidays.

Intertek’s Commitment

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Our Culture of Total Quality Assurance 

Intertek promotes a culture where motivated, customer-oriented employees can flourish, experience professional fulfillment, and reach their highest potential. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all.

A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world’s leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with Disabilities, who would like to request accommodation, or who need assistance applying, please email hr.canada@intertek.com

Please apply online at Intertek Canada Careers (oraclecloud.com)  Intertek Canada Careers (oraclecloud.com) 

This position is a replacement.

*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.