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Intouch Insight

Software Developer

Ottawa, ON, Canada
Kanata, ON, K2K 3H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Description

As a Software Developer on our Product Development team, you'll work with a group of talented developers and product managers to take new product ideas from concept to production features that our users love. You'll work closely with Product Managers to understand customer problems and shape upcoming work, and you'll build with modern tooling, including AI coding assistants and agents, as an everyday part of how our team designs, builds, tests, and ships software.

Behind our platform is a suite of Laravel service APIs that power everything from surveys and checklists to mystery shopping and reporting. We keep them on current versions of PHP and Laravel, backed by MySQL and Redis and running on AWS, with an Angular front end in an Nx monorepo. You'll spend much of your time in these APIs: designing endpoints, modelling data, and building the queued jobs and integrations behind new features. If you haven't worked with Laravel before, that's fine; we'll help you get up to speed.

What you'll do:

Interpret customer problems and requirements and work as part of a Product team to build solutions that add value for our customers and the product as a whole
Collaborate with other team members to design and plan new product features and changes based on requirements
Use AI coding tools day to day to explore the codebase, prototype ideas, write and test code, and speed up delivery, and help the team refine how we use them
Provide input on, and implement improvements to, the tools and processes the team uses to develop, test, and ship user-facing features on a regular basis
Participate in code reviews and help your team deliver high-quality software, holding AI-assisted changes to the same standard as any other code
Champion all aspects of the user's experience, with a focus on clarity and speed
Contribute to product ideation and planning
Share what you learn with teammates, and learn from them in turn

What you'll need:

Proficiency building production software, in whichever language and framework you know best
Comfort using AI-assisted development tools in your day-to-day work, and the judgment to review, test, and take full ownership of what they produce
Eagerness to learn new languages, frameworks, and tools, and to keep adapting as practices change
Clear written communication, whether in a ticket, a design note, a code review, or a prompt
Passion for working in teams with emphasis on respect and continuous improvement

Nice to have:

Experience with PHP and Laravel, especially building APIs
Experience working on production-level SaaS products
Experience with TypeScript, Angular, HTML and CSS
Familiarity with front-end build, package-management & testing tools such as Nx, Webpack, NPM, Jest, Playwright
Experience with release management and CI/CD workflows
Experience building and maintaining scalable products
Experience building product features on top of LLM APIs

Success will be measured by:

Consistent, on-time delivery of new product features and changes
Clean, maintainable, well-tested code, whether you or an AI tool wrote the first draft
Effective use of AI tools to move faster without lowering the quality bar
Clear communication and collaboration within the team
Self directed, takes ownership of tasks, stays apprised of broader team's work

About Intouch

Intouch Insight is a growing technology and managed services company with headquarters in Ottawa, Canada. We take great pride in the Customer Experience ecosystem we’ve created, allowing us to be at the forefront of innovation and driving growth for our clients. We have a 25+ year history and a Fortune 1000 customer-base. Our single platform approach allows multiple data sources such as Survey, Checklists, Mystery Shop and Audit data to use our common reporting platform. At our core, we’re passionate about helping businesses create experiences to win customers for life.

Intouch Insight is an equal opportunity employer and prohibits discrimination and harassment of any type on any ground protected under the Ontario Human Rights Code or other applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an existing vacancy.

Artificial intelligence is used to screen, assess, or select applicants for this position.

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More about this job

Responsibilities

You will collaborate with product managers and developers to design, build, and ship new features using modern tools and AI-assisted workflows. Your role involves interpreting customer requirements, maintaining API services, and ensuring high-quality code through rigorous testing and reviews.

Requirements

Candidates should have proficiency in building production software and comfort using AI-assisted development tools in their daily workflow. While experience with PHP and Laravel is preferred, the role requires a strong eagerness to learn new languages and frameworks.

Skills

Software Development
PHP
Laravel
MySQL
Redis
Angular
Nx
TypeScript
HTML
CSS
API Design
CI/CD
AI Coding Assistants
SaaS
Code Review

Visa sponsorship

Not detected in the job text

Keywords

Software Developer
Product Development
PHP
Laravel
MySQL
Redis
AWS
Angular
Nx
API
AI Coding Assistants
SaaS
TypeScript
HTML
CSS
Webpack
NPM
Jest
Playwright
CI/CD
LLM APIs
Code Review
Software Engineering
Full-Stack Development

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