Jobs in Canada

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Added 1 hour ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
In accordance with the BC Criminal Records Review Act, must have ability to provide a clear criminal record check
Added 3 hours ago
LD
Senior Manager Operations
Leonardo DRS
Bedford, NS
- Full-time
Reporting to the Director of Operations, the Senior Manager, Operations is responsible for the performance and development of the manufacturing and production planning functions. As a…
Added 3 hours ago
FR
Area Manager
FirstService Residential Canada
Hamilton, ON
- Full-time
Maintain accurate field activity reports and communicate portfolio priorities, risks and progress to the Director, Operations.
Added 4 hours ago
TG
Youth & Teen Director
The Glencoe Golf & Country Club
Calgary, AB
- Full-time
We're seeking an experienced and passionate Youth & Teen Director to lead the development and delivery of exceptional youth and teen programming at The Glencoe Club. Reporting to the…
Added 4 hours ago
FR
Area Manager
FirstService Residential Canada
Mississauga, ON
- Full-time
Maintain accurate field activity reports and communicate portfolio priorities, risks and progress to the Director, Operations.
Added 5 hours ago
LC
Director, Central Assist Operations
Loblaw Companies Limited
Mississauga, ON
- Full-time
The Director, Central Assist Operations provides strategic direction and leadership across multiple operational teams and programs nationally. The position requires a high degree of…
Added 6 hours ago
Recruiter
Bayshore
ON
…responsible for delivering all the recruitment needs of the Business to Business/Third Party branch. This will be achieved through the development and execution of local and community…
Added 7 hours ago
E
Director of Care (DOC) - Full Time (FT) - Hillcrest Place
Extendicare
Brandon, MB
- Full-time
As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive…
Added 7 hours ago
C
Associate Site Director - Onsite
Concentrix
ON · Chatham-Kent, ON
- $97,900 to $120,000 CAD / year
- Full-time
Join a world-class team in Chatham, Canada, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As…
Added 8 hours ago
Senior Manager Operations
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Director of Operations, the Senior Manager, Operations is responsible for the performance and development of the manufacturing and production planning functions. As a…
Added 8 hours ago
C
Sr. Director Clinics & Specialized Nursing Services
Cencora
Oakville, ON · CAN > ON > Oakville > Superior Crt
- Full-time
Reporting to the Vice President, Nursing, Clinics and Scheduling Operations, the Senior Director, Clinics & Specialized Nursing Services is responsible for managing/overseeing all Clinics…
Added 8 hours ago
LD
Senior Manager-Operations
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Director of Operations, the Senior Manager, Operations is responsible for the performance and development of the manufacturing and production planning functions. As a…
Added 10 hours ago
A
Reservations Experience Manager
AccorHotel
Banff, AB
- Full-time
Lead departmental operations, including staffing, scheduling, payroll and labour forecasting, ensuring resources align with business volumes and operational needs.
Added 10 hours ago
EC
Clinical Director
EHN Canada
Halifax, NS
- $105,000 to $120,000 CAD / year
- Full-time
Reporting to the Executive Director, the Clinical Director is responsible for leading the day-to-day clinical programing in the facility. The position promotes collaborative teamwork,…
Added 11 hours ago
SD
Director, Central Assist Operations
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Director, Central Assist Operations provides strategic direction and leadership across multiple operational teams and programs nationally. The position requires a high degree of…
Added 11 hours ago
C
Director of Delivery and Engineering
CGI
Toronto, ON
- Full-time
This is a hybrid role, currently requiring at least three days per week at CGI’s downtown Toronto office and/or the client’s office
Added 11 hours ago
Production and Training Coordinator
Lakeside Book Company
Louiseville, QC
…will play a key role in production workforce planning and the development of our teams’ skills. This position offers the opportunity to make a tangible and visible impact on operations. You…
Added 12 hours ago
KH
Senior Director, Data Governance and Management
Kids Help Phone
Toronto, ON
- $146,000 to $190,000 CAD / year
- Full-time
Full-Time, Permanent, Hybrid working 2-3 days per week
Added 12 hours ago
SC
Site Security Lead (Former Police Experience Required)
Securitas Canada
Toronto, ON
- Full-time
Must have attended and completed Police College if you are a former or current officer · Candidates must have a minimum of 5 years' experience as a Municipal, Provincial or RCMP police officer
Added 14 hours ago
L
Medical Director - Oncology
Lilly
Toronto, ON
- Full-time
Eli Lilly Canada is currently searching for a Medical Director for the Oncology Business Unit to lead the lung cancer and emerging solid tumour portfolio.
Added 14 hours ago
Manager, Recruitment Events & Engagement
Georgian College
ON
Reporting to the Associate Director, Marketing and Recruitment, the Manager, Recruitment Events and Engagement is responsible for the strategic leadership, planning, execution, and…
Added 16 hours ago
B
Managing Director, Projects and Operations
BGIS
Toronto, ON
- Full-time
Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.
Added 17 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 17 hours ago
ET
General Manager
Executive Table Group
Vancouver, BC
- $75,000 CAD / year
- Full-time
As a Restaurant General Manager within ETG, you will lead the comprehensive day-to-day operations of your assigned location. You will act as the brand ambassador, championing our service…
Added 18 hours ago
AH
Unit Manager
Alberta Health Services
Grande Prairie, AB
- Full-time
Bachelor’s degree in nursing, Health Administration, Business Administration, or a related health discipline. Current registration and practice permit with the applicable professional…

IntouchCX

Director of Operations

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.

As Director of Operations, You Will…

Drive “best practices” in all areas of responsibility
Ensure proper planning, staffing, training and development is achieved across all teams
Be responsible for ramp-up drives and goals
Create action plans for continuous growth and improvement, business development and client satisfaction
Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
Motivate and inspire teams, while building trusting relationships throughout the organization
Develop and execute motivational incentives on the floor
Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
Maintain close auditing cadence through reporting, observations and personal contact
Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

As Director of Operations, You Have…

Post-secondary diploma or degree with a major in Business
7 - 9 years of experience in contact center leadership, including managing cross-functional teams
5 years of relevant experience in client relationship management
Experience in analyzing/influencing profit & loss statements and performing cost analysis
Experience with maintaining and developing operational statistics, financial management information and results reporting
Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
Excellent organizational and time management skills with the ability to work under tight deadlines
The ability and motivation to meet program and internal business KPIs
The ability to implement change and innovation throughout teams

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Director of Operations…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead contact center operations across staffing, training, quality, reporting, and performance, while meeting client-specific KPIs, financial targets, and service level agreements. Drive continuous improvement, client satisfaction, policy compliance, team engagement, and coordination with workforce optimization and organizational stakeholders.

Requirements

Requires a post-secondary diploma or degree with a major in Business, 7–9 years of contact center leadership experience, and 5 years of client relationship management experience. Candidates should have experience with profit and loss analysis, cost analysis, operational and financial reporting, and strong communication, organization, time management, and change implementation skills.

Skills

Contact Center Operations
Leadership
Cross-Functional Team Management
Workforce Planning
Staffing
Training and Development
Quality Control
Performance Optimization
Profit and Loss Analysis
Cost Analysis
Financial Reporting
KPI Management
Change Management
Communication

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Time Off
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center Operations
Business Process Outsourcing
Digital Customer Experience
Back Office Processing
Trust and Safety
Artificial Intelligence Services
Hiring
Training
Quality Control
Reporting
Performance Optimization
Workforce Optimization
Staffing
Ramp-Up
Business Development
Client Satisfaction
Key Performance Indicators
Profit and Loss
Cost Analysis
Financial Management
Operational Statistics
Service Level Agreements
Corporate Policies
Continuous Improvement
Change Management

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Work requirements

Jobs in Canada