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Added 20 mins ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
…responsible for providing clinical and consultative social work services of a general nature to the defined client populations with complex concurrent disorders and their families and…
Added 1 hour ago
SH
Administrative Secretary 2
Shared Health-Soins Communs
Brandon, MB
- Internship
…support functions for all of the staff and clients who receive services from the program that they support. The Administrative Secretary 2 functions as an integral part of the Health Care…
Added 1 hour ago
SH
Manager Health Services
Shared Health-Soins Communs
Neepawa, MB
- Full-time
The Manager Health Services shall be accountable to the appropriate Director and is responsible for the development, coordination, implementation, evaluation and operation of the assigned…
Added 1 hour ago
SH
Manager Health Services
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Director, Health Services or designate, the Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care…
Added 1 hour ago
SH
Administrative Secretary 2
Shared Health-Soins Communs
Brandon, MB
- Internship
…support functions for all of the staff and clients who receive services from the program that they support. The Administrative Secretary 2 functions as an integral part of the Health Care…
Added 1 hour ago
SH
Administrative Secretary 2
Shared Health-Soins Communs
Brandon, MB
- Full-time
…support functions for all of the staff and clients who receive services from the program that they support. The Administrative Secretary 2 functions as an integral part of the Health Care…
Added 1 hour ago
GO
Banking Services Manager
Government of Yukon
Whitehorse, YT
- Full-time
The Banking Services Manager is the key contact between the Government of Yukon and the financial institution facilitating the effective delivery of services relating to banking, payments,…
Added 1 hour ago
AF
Child Development Specialist
Allies for Every Child
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The Child Development Specialist works under the supervision of the Director of Early Care and Education and with the guidance of the Head of Educational Excellence. The Child Development…
Added 2 hours ago
NB
Senior Account Manager, Real Estate Financing
National Bank of Canada
Montreal, QC
- Full-time
Identify and develop business opportunities in your market, increase your commercial client base, and establish business development strategies
Added 6 hours ago
PV
Practice Manager
P3 Veterinary Partners
Kamloops, BC
- Full-time
Ensure smooth communication throughout a client’s visit. Work alongside the Medical Director to resolve client concerns
Added 6 hours ago
WR
Business Development Representative - Vancouver
War Room
Vancouver, BC
- Full-time
War Room is looking for a Business Development Representative (BDR) to join our growing team! Reporting to the Director of Sales, you will be responsible for generating new business…
Added 7 hours ago
Administrative Secretary 2
Winnipeg Regional Health Authority
Brandon, MB
…support functions for all of the staff and clients who receive services from the program that they support. The Administrative Secretary 2 functions as an integral part of the Health Care…
Added 7 hours ago
Administrative Secretary 2
Winnipeg Regional Health Authority
Brandon, MB
…support functions for all of the staff and clients who receive services from the program that they support. The Administrative Secretary 2 functions as an integral part of the Health Care…
Added 7 hours ago
Manager Health Services
Winnipeg Regional Health Authority
Neepawa, MB
The Manager Health Services shall be accountable to the appropriate Director and is responsible for the development, coordination, implementation, evaluation and operation of the assigned…
Added 7 hours ago
Administrative Secretary 2
Winnipeg Regional Health Authority
Brandon, MB
…support functions for all of the staff and clients who receive services from the program that they support. The Administrative Secretary 2 functions as an integral part of the Health Care…
Added 7 hours ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director, Health Services or designate, the Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care…
Added 8 hours ago
YO
Front Desk Staff - Community Y
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Internship
Reporting to the Community Y Director, the Front Desk Staff plays a crucial role in ensuring the smooth operation at our Community Y, by providing excellent customer service to all…
Added 8 hours ago
RB
VP, Commercial FX Advisory Sales
Royal Bank of Canada
Toronto, ON
- Full-time
Provide consultative FX advisory services, including client education, bespoke solution design, and proactive engagement to convert prospects into long-term active clients
Added 11 hours ago
D
Account Director
Dexterra
Halifax, NS
- $60,000 to $65,000 CAD / year
- Full-time
You will play a key role in ensuring cleaning services are delivered safely, efficiently, and consistently while maintaining high standards across guest-facing and operational areas. You…
Added 12 hours ago
C
Temporary Sales Associate
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 13 hours ago
D
Creative Director (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
…across every decision point. Across Technology, Industrial, and Services verticals, that system spans everything from Paid Media and Content Marketing to PR and Paid Social to Marketplace…
Added 13 hours ago
NC
Security Operations Center (SOC) Analyst
Northern Computer Inc
Edmonton, AB
- Full-time
…you’ll monitor and remediate security alerts across multiple client environments, respond to cyber incidents, escalate effectively, and close the loop with clear documentation and Security…
Added 14 hours ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 14 hours ago
QP
Cyber Security, Winter 2027 - Toronto (Co-op/Internship) - 4 Months
QuadReal Property Group
Toronto, ON
- Full-time
…personalities; able to exercise confidentiality and places a priority on client…
Added 14 hours ago
A
Senior Scheduler
AtkinsRéalis
Richmond, BC
- Full-time
…operations of the Canada Line transit system. Reporting to the Director of Operations, you will provide technical and administrative oversight to the Scheduling Team, delivering strategic…

IntouchCX

Director of Operations (Relocation Opportunity)

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.

This role is based in Calgary, AB. Candidates must be willing to relocate to Calgary.

As Director of Operations, You Will…

Drive “best practices” in all areas of responsibility
Ensure proper planning, staffing, training and development is achieved across all teams
Be responsible for ramp-up drives and goals
Create action plans for continuous growth and improvement, business development and client satisfaction
Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
Motivate and inspire teams, while building trusting relationships throughout the organization
Develop and execute motivational incentives on the floor
Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
Maintain close auditing cadence through reporting, observations and personal contact
Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

As Director of Operations, You Have…

Post-secondary diploma or degree with a major in Business
7 - 9 years of experience in contact center leadership, including managing cross-functional teams
5 years of relevant experience in client relationship management
Experience in analyzing/influencing profit & loss statements and performing cost analysis
Experience with maintaining and developing operational statistics, financial management information and results reporting
Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
Excellent organizational and time management skills with the ability to work under tight deadlines
The ability and motivation to meet program and internal business KPIs
The ability to implement change and innovation throughout teams

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Director of Operations…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

Lead contact center operations across staffing, training, quality, reporting, and performance optimization while meeting client-specific KPIs, financial targets, and service level agreements. Drive continuous improvement, client satisfaction, policy compliance, workforce planning, and team engagement in collaboration with internal stakeholders and partners.

Requirements

Requires a post-secondary diploma or degree with a major in Business, 7–9 years of contact center leadership experience, and 5 years of relevant client relationship management experience. Candidates should also have experience with profit and loss analysis, cost analysis, operational statistics, financial reporting, and strong communication, organizational, and change-management abilities.

Skills

Contact Center Leadership
Cross-Functional Team Management
Profit and Loss Analysis
Cost Analysis
Financial Management
Operational Reporting
Performance Optimization
Workforce Planning
Staffing
Training and Development
Quality Control
Business Development
Change Management
Communication

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Time Off
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center Operations
Business Process Outsourcing
Digital Customer Experience
Back Office Processing
Trust and Safety
Artificial Intelligence Services
Operational Leadership
Profit and Loss Statements
Cost Analysis
Financial Management
Operational Statistics
Results Reporting
Performance Optimization
Service Level Agreements
Workforce Optimization
Staffing Requirements
Quality Control
Business Development
Client Satisfaction
Continuous Improvement
Change Management
Training and Development
Policy Compliance
Internal KPIs

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