Find work in Canada.

488,425 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 21 mins ago
T
Manager, LTC Workforce Strategy & BOT Fulfillment
TD
Toronto, ON
- Full-time
Partner with Cognizant and internal teams to remove delivery blockers.
Added 36 mins ago
CG
Temporary Workplace Coordinator
Career Group
Toronto, ON
- Temporary
…Experience Manager, based in New York, and will serve as a key partner in supporting workplace operations, employee experience, and the upcoming office…
Added 1 hour ago
PH
Human Resources Business Partner, HR Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
Utilizes operational partner feedback to continually improve delivery of services. Supports the development of human resource related quality indicators in day-to-day operations such as…
Added 3 hours ago
R
People Generalist (3 days/week)
Rentman
Toronto, ON
- Part-time
Rentman is a B2B SaaS scaleup building smart, powerful operations management platform for event and production teams. Our users plan everything from small shoots to massive festivals in 70+…
Added 13 hours ago
A
Operational Excellence Manager
Ardene
Laval, QC
- Full-time
…Operational Excellence Manager to join the Ardene Headquarters Store Operations team. This role is integral to elevating store performance by combining operational precision with a strong…
Added 13 hours ago
Human Resources Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
As Human Resources Strategic Business Advisors (HR SBA), we partner
Added 16 hours ago
M&
Executive Director
Museum & Archives of Vernon
Vernon, BC
- Full-time
The ED is an important public-facing representative of the GVMA and a collaborative partner in advancing the Cultural Centre’s vision and contribution to the Greater Vernon community.
Added 21 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to…
Added 1 day ago
UH
Clinical Research Assistant I
University Health Network
Toronto, ON
- Full-time
…surveys, research ethics documentation, and day-to-day study…
Added 1 day ago
Warehouse Technician
Apotex
Toronto, ON · North York, ON
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
Added 1 day ago
Mechanical Technician
Apotex
Toronto, ON · North York, ON
…largest Canadian-based pharmaceutical company and a health partner of choice for the Americas for pharmaceutical licensing and product…
Added 1 day ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 1 day ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
…centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our…
Added 1 day ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
In this role, you will bridge the gap between high-level executive strategy and day-to-day People operations. You will oversee recruitment strategies, optimize HR practices for our…
Added 1 day ago
FI
Director of Sales, Mid-Market
Fulfillment IQ
Toronto, ON
- $130,000 to $145,000 CAD / year
- Full-time
…strategies, select and implement technology, modernize fulfillment operations, and build technology solutions that solve complex operational…
Added 2 days ago
AC
Transformation Senior Analyst
Aston Carter
Toronto, ON
- $100 to $110 CAD / hour
- Contract
…major transformation initiative by translating future-state Operations, Performance, Accounting, and related workflow changes into clear, practical change management, communication, and…
Added 2 days ago
WG
HR Generalist (Brampton, ON)
Wolseley Group
Toronto, ON · GTA North MDC
- Full-time
…attendance management, workplace investigations, and day-to-day HR…
Added 2 days ago
WF
Senior Human Resources Manager, Total Rewards
West Fraser
Vancouver, BC
- Full-time
Partner with cross-functional stakeholders (Legal, Finance, IT, and operations) to implement and improve HR systems, processes, and controls (including HRIS and data quality as applicable).
Added 2 days ago
A-
Payroll Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
…retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost…
Added 2 days ago
S
Asset Protection Partner
sephora.com
Abbotsford, BC
- $25 to $30 CAD / hour
- Full-time
The Asset Protection Partner protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.
Added 2 days ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to…
Added 2 days ago
Store Associate
Sherwin-Williams
Owen Sound, ON
…complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based…
Added 2 days ago
K
People and Culture Specialist
KFC
Vaughan, ON
- Full-time
Encompassing both a specialty in Total Rewards, plus broad exposure across HR Operations, Employee Experience, Talent initiatives, HR systems and People Analytics, this is an excellent…
Added 2 days ago
Area Manager II, YHM1
Amazon
Hamilton, ON
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an…
Added 2 days ago
S
Asset Protection Partner
sephora.com
Coquitlam, BC
- $25 to $30 CAD / hour
- Full-time
The Asset Protection Partner protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.

IntouchCX

Director of Operations (Relocation Opportunity)

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.

This role is based in Calgary, AB. Candidates must be willing to relocate to Calgary.

As Director of Operations, You Will…

Drive “best practices” in all areas of responsibility
Ensure proper planning, staffing, training and development is achieved across all teams
Be responsible for ramp-up drives and goals
Create action plans for continuous growth and improvement, business development and client satisfaction
Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
Motivate and inspire teams, while building trusting relationships throughout the organization
Develop and execute motivational incentives on the floor
Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
Maintain close auditing cadence through reporting, observations and personal contact
Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

As Director of Operations, You Have…

Post-secondary diploma or degree with a major in Business
7 - 9 years of experience in contact center leadership, including managing cross-functional teams
5 years of relevant experience in client relationship management
Experience in analyzing/influencing profit & loss statements and performing cost analysis
Experience with maintaining and developing operational statistics, financial management information and results reporting
Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
Excellent organizational and time management skills with the ability to work under tight deadlines
The ability and motivation to meet program and internal business KPIs
The ability to implement change and innovation throughout teams

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Director of Operations…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

Lead contact center operations across staffing, training, quality, reporting, and performance optimization while meeting client-specific KPIs, financial targets, and service level agreements. Drive continuous improvement, client satisfaction, policy compliance, workforce planning, and team engagement in collaboration with internal stakeholders and partners.

Requirements

Requires a post-secondary diploma or degree with a major in Business, 7–9 years of contact center leadership experience, and 5 years of relevant client relationship management experience. Candidates should also have experience with profit and loss analysis, cost analysis, operational statistics, financial reporting, and strong communication, organizational, and change-management abilities.

Skills

Contact Center Leadership
Cross-Functional Team Management
Profit and Loss Analysis
Cost Analysis
Financial Management
Operational Reporting
Performance Optimization
Workforce Planning
Staffing
Training and Development
Quality Control
Business Development
Change Management
Communication

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Time Off
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center Operations
Business Process Outsourcing
Digital Customer Experience
Back Office Processing
Trust and Safety
Artificial Intelligence Services
Operational Leadership
Profit and Loss Statements
Cost Analysis
Financial Management
Operational Statistics
Results Reporting
Performance Optimization
Service Level Agreements
Workforce Optimization
Staffing Requirements
Quality Control
Business Development
Client Satisfaction
Continuous Improvement
Change Management
Training and Development
Policy Compliance
Internal KPIs

Report this job