Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 18 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 day ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and…
Added 1 day ago
NB
Wealth Management Associate
National Bank of Canada
Quebec, QC
- Full-time
Required skills: Accountability, Client-focused, Communication, Critical Thinking, Cybersecurity, Detail-oriented, Digital literacy, Information Analysis, Initiative, Learning Agility,…
Added 1 day ago
M
Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting to the Director of Financial Education, you will be a key leader in shaping the member experience and driving plan engagement. By combining hands-on client management with team…
Added 1 day ago
I
Director of Operations (Relocation Opportunity)
IntouchCX
SK · Saskatchewan, Canada
- Full-time
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul,…
Added 1 day ago
I
Director of Operations (Relocation Opportunity)
IntouchCX
AB · Edmonton, AB
- Full-time
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul,…
Added 1 day ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
…challenges into concrete solutions for the business. The IT Director must be equally comfortable discussing strategy with senior management and understanding the challenges faced by teams…
Added 1 day ago
G
Sales Manager, Hospitality and Events
GoodWork.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Event management, hospitality, event planning
Added 1 day ago
I
Director of Operations
IntouchCX
Calgary, AB
- Full-time
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul,…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and…
Added 1 day ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and…
Added 1 day ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Incident Response (CSIRT/SOC), incident coordination, security program maturity, and hands-on Zero Trust implementation. The ideal candidate will have strong expertise in Identity and…
Added 1 day ago
B
Senior Back End Developer
BoomerangFX
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
BoomerangFX is a global healthcare technology company bringing SaaS, artificial intelligence and digital marketing together to help private-pay healthcare practices operate and grow.…
Added 1 day ago
TU
Student Support Administrative Assistant
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports directly to the Undergraduate Program Manager with a dotted line to the Director, Administration, Finance and Operations.
Added 1 day ago
O
Director, Corporate Communications
OpenText
Toronto, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 day ago
O
Director, Corporate Communications
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 day ago
O
Director, Corporate Communications
OpenText
Mississauga, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 1 day ago
R
Commercial FX Advisory Sales
RBC
Toronto, ON
- Full-time
…relationships through the delivery of customized foreign exchange risk management solutions. This client-centric role plays a pivotal part in the ongoing transformation and growth of the…
Added 1 day ago
A
Business Analyst
Affinity
Thunder Bay, ON
- Contract
On behalf of our Healthcare Client, Affinity is seeking a Business Analyst who reports to the Program Director and works closely with Project Managers, Subject Matter Experts (SMEs),…
Added 1 day ago
HG
Marketing Specialist
Hendriks Greenhouses
Lincoln, ON
- $65,000 CAD / year
- Full-time
Reporting directly to the Director of Sales and Marketing and working closely with the Principal Product Specialist, this role will drive product innovation, ensure brand alignment, and…
Added 1 day ago
Principal Service Delivery Manager
Capgemini
Toronto, ON · Montreal, QC
The Service Delivery Manager/Director serves as the senior interface between the client and the Service Delivery Operations teams delivering IT infrastructure services. The Service Delivery…
Added 1 day ago
RB
Commercial FX Advisory Sales
Royal Bank of Canada
Toronto, ON
- Full-time
…relationships through the delivery of customized foreign exchange risk management solutions. This client-centric role plays a pivotal part in the ongoing transformation and growth of the…

IntouchCX

Director of Operations (Relocation Opportunity)

SK, Canada
Saskatchewan, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.

This role is based in Calgary, AB. Candidates must be willing to relocate to Calgary.

As Director of Operations, You Will…

Drive “best practices” in all areas of responsibility
Ensure proper planning, staffing, training and development is achieved across all teams
Be responsible for ramp-up drives and goals
Create action plans for continuous growth and improvement, business development and client satisfaction
Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
Motivate and inspire teams, while building trusting relationships throughout the organization
Develop and execute motivational incentives on the floor
Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
Maintain close auditing cadence through reporting, observations and personal contact
Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

As Director of Operations, You Have…

Post-secondary diploma or degree with a major in Business
7 - 9 years of experience in contact center leadership, including managing cross-functional teams
5 years of relevant experience in client relationship management
Experience in analyzing/influencing profit & loss statements and performing cost analysis
Experience with maintaining and developing operational statistics, financial management information and results reporting
Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
Excellent organizational and time management skills with the ability to work under tight deadlines
The ability and motivation to meet program and internal business KPIs
The ability to implement change and innovation throughout teams

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Director of Operations…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

Lead contact center operations across staffing, training, quality, reporting, performance optimization, and partner services while ensuring client service levels and business KPIs are met. Develop improvement and growth plans, audit operational and policy compliance, motivate teams, and collaborate with stakeholders and workforce optimization teams.

Requirements

Requires a post-secondary diploma or degree with a major in Business, 7–9 years of contact center leadership experience, and 5 years of client relationship management experience. Candidates should also have experience with profit and loss analysis, cost analysis, operational statistics, financial reporting, communication, organization, and implementing change.

Skills

Contact Center Leadership
Cross-Functional Team Management
Profit And Loss Analysis
Cost Analysis
Financial Management
Operational Reporting
Workforce Optimization
Performance Optimization
Quality Control
Staffing And Workforce Planning
Training And Development
Business Development
Change Management
Communication

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Time Off
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center Operations
Business Process Outsourcing
Digital Customer Experience
Back Office Processing
Trust And Safety
Artificial Intelligence Services
Staffing
Training
Quality Control
Operational Reporting
Performance Optimization
Profit And Loss Statements
Cost Analysis
Financial Management
Operational Statistics
Service Level Agreements
Business Development
Client Satisfaction
Workforce Optimization
Ramp-Up Planning
Continuous Improvement
Corporate Policies
Change And Innovation
Business Key Performance Indicators

Report this job