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IntouchCX

Human Resources Business Partner

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: A minimum of 3 years of HR experience in a fast-paced environment
Posting language: English
Posted: Nov 9, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re searching for a Human Resources Business Partner to collaborate with our internal Operations teams to handle strategic HR related issues and concerns. This role will analyze emerging trends and patterns that arise and help in the planning and development of relevant policies and programs. We’re looking for someone who can act as the main point person for implementing and executing Human Resource plans and programs.

As Human Resources Business Partner, You Will…

Monitor staffing requirements and closely coordinate with Operations on staff planning
Monitor and handle disciplinary action and labor cases
Ensure participation in training programs and employee activities
Ensure compliance of HR policies
Address concerns regarding compensation and benefits, salary administration and internal transfers through regular coordination between Compensation & Benefits and Operations Teams
Ensure accuracy of internal transfer documentation
Ensure effectiveness of performance management systems, ensuring continuous improvement of performance levels across the organization
Conduct orientation sessions on compensation and benefits programs for new and current employees
Partner with Training and other teams to ensure learning and development compliance
Ensure effective implementation of onboarding program for new hires
Design and implement employee programs that promote company culture and core values
Ensure proper communication of changes are introduced to appropriate teams
Check overall pulse of teams through climate and engagement surveys

As Human Resources Business Partner, You Have…

A Bachelor’s Degree in HR, Psychology, Law or equivalent (required)
A minimum of 3 years of HR experience in a fast-paced environment
Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations
Strong project management skills
Effective verbal and written communication skills
Strong analytical, problem solving and decision-making skills
Strong interpersonal relations skills; able to deal with people at all levels of the organization
Must be able to self-manage daily duties and time in a fast-paced, dynamic, changing environment

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Human Resources Business Partner…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

Partner with Operations on staffing plans and strategic HR matters, including employee relations, disciplinary cases, policy compliance, compensation, and internal transfers. Support performance management, training, onboarding, employee programs, organizational communications, and engagement surveys.

Requirements

A bachelor's degree in HR, Psychology, Law, or an equivalent field is required, along with at least three years of HR experience in a fast-paced environment. Candidates should bring strong relationship-building, project management, communication, analytical, problem-solving, interpersonal, and time-management skills.

Skills

Staff Planning
Employee Relations
Disciplinary Action
Labor Case Management
HR Policy Compliance
Compensation And Benefits
Salary Administration
Internal Transfers
Performance Management
Training And Development
Onboarding
Employee Engagement
Project Management
Analytical Skills
Problem-Solving
Communication

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Time Off
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Human Resources Business Partner
Operations
Staff Planning
Employee Relations
Disciplinary Action
Labor Cases
HR Policies
Compensation And Benefits
Salary Administration
Internal Transfers
Performance Management
Training Programs
Learning And Development
Onboarding
Employee Programs
Company Culture
Core Values
Climate Surveys
Engagement Surveys
Project Management
Relationship Management
Analytical Skills
Problem-Solving
Decision-Making

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