IT Generalist
- Calgary, AB, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About The Job
The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.
As IT Generalist, You Will…
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.
Benefits of Working as a IT Generalist…
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About The Job
The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.
As IT Generalist, You Will…
- Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems
- Ensure workstations are functional (computer hardware peripherals/components)
- Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)
- Verify application results, conduct system audits
- Be accountable for tracking and organization of physical hardware and other IT assets
- Develop and manage organizational and IT standards
- Maintain cleanliness and organization of the IT department and stations
- Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components
- Provide generalized IT support as required
- Interpret service delivery key metrics to problem solve
- Complete projects by coordinating resources and timetables with others
- Verify application results by conducting system audits of technologies implemented
- Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures
- Maintain quality service by establishing and enforcing organization standards
- Provide support for the entire IT department and company as needed
- A high school diploma or equivalent required
- Post-secondary or completion of post-secondary schooling preferred
- Previous experience with ChromeOS devices is preferred
- Adaptability to learn a variety of software programs
- The ability to multitask and self-manage your work day is crucial
- Ability to work in a fast paced and time sensitive environment
- Excellent time and project management skills
- Strong customer relations & presentation skills
- Excellent communication and presentation skills, with a strong attention to detail
- Strong analytical and customer service skills, and ability to work independently and as part of a team
- A highly resourceful, proactive, and reliable attitude
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.
Benefits of Working as a IT Generalist…
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
More about this job
Responsibilities
Install, maintain, and repair workstations and related hardware and software, troubleshoot application issues, and conduct system audits. Track IT assets, uphold IT and security standards, support internal and external clients, and contribute to department projects and service delivery.
Requirements
A high school diploma or equivalent is required; post-secondary education and experience with ChromeOS devices are preferred. Candidates should be adaptable, organized, customer-focused, and able to manage competing priorities, communicate effectively, and work independently or as part of a team.
Skills
- Computer Hardware Troubleshooting
- Software Troubleshooting
- Workstation Installation
- Hardware Repair
- ChromeOS
- IT Asset Management
- System Auditing
- Disaster Recovery
- Backup Procedures
- Information Security
- Customer Service
- Communication
- Analytical Skills
- Time Management
- Project Management
- Multitasking
Benefits
- Medical Benefits
- Vision Benefits
- Dental Benefits
- Paid Time Off
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Break/Fix
- Computer Hardware
- Software
- Workstations
- ChromeOS
- Logical Agent
- LivePerson
- Third-Party Applications
- Hardware Peripherals
- IT Asset Management
- System Audits
- IT Standards
- Service Delivery Metrics
- Disaster Recovery
- Backup Procedures
- Information Security
- Customer Support
- Project Management
- Time Management
- Troubleshooting