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Added 5 mins ago
FS
Platform Engineer, Spa and Leisure Technologies
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Platform Engineer, Spa & Leisure is responsible for the technical ownership, engineering, integration, support, and lifecycle management of the Spa, Wellness, Membership, and Leisure…
Added 5 mins ago
GA
Application Developer
Gildan Activewear Inc
Montreal, QC
- Other
The IT Application Developer’s, primary focus is to support and help develop distribution related Reporting, perform change management tasks to promote program changes into multiple…
Added 50 mins ago
EV
Dozer/Grader Operator
Elk Valley Resources
Sparwood, BC
- Full-time
…Dozers and 16M/24M Graders, as well as providing operational support in an open pit coal…
Added 50 mins ago
WI
Pastry Chef - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Participate in and oversee menu planning, production, and presentation of items for The Pointe Restaurant, On The Rocks Bar, Driftwood Café, Special Events, and in-room amenities.
Added 50 mins ago
Production Associate - Product Separator - 2nd Shift
Cintas
Calgary, AB
Cintas is seeking a Production Associate – Product Separator to support the Rental Division. The Product Separator is responsible for sorting soiled and often smelly materials such as shop…
Added 50 mins ago
A
Coordonnateur(trice) des ventes et de projets / Sales and Project Coordinator/Estimator
Allegion
Longueuil, QC
- Full-time
…solutions enhance occupant comfort, improve energy performance and support the creation of healthier, more sustainable…
Added 1 hour ago
M
Director, Print & Post Operations & Financial Management
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…a senior level, owning day-to-day tactical execution across production operations, vendor delivery, financial governance, reporting, and cost management - so the Head of P&P can focus on…
Added 1 hour ago
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Manulife
Toronto, ON · Waterloo, ON
- Full-time
Familiarity with production release and operational support model
Added 1 hour ago
CO
Data Engineer
City of Leduc
Prince George, BC · Civic Centre
- Full-time
…intelligence. Working closely with GIS and data analysts, CIT application teams, business stakeholders, and external technical partners, you will help ensure that organizational data is…
Added 1 hour ago
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Seasonal Operations Support
Nutrien
Waldron, SK
- Temporary
…Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag…
Added 1 hour ago
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Technologist, Drafting
Nutrien
Dalemead, AB
- Full-time
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs…
Added 1 hour ago
UO
Sessional Instructor, Sustainable Energy Development Program: Energy Systems II
University of Calgary
Calgary, AB
- Full-time
Please submit your application online via the 'Apply Now' link. In support of your application, please provide the following in your application package (in a single PDF):
Added 1 hour ago
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TD
Toronto, ON
- Full-time
Verifying accuracy and completeness of monthly production of BCAR and LRR returns.
Added 2 hours ago
Engineer Associate - Multiple Locations
Cargill
Clavet, SK
All candidates must complete Cargill’s online application prior to interviewing. Below you will find a link that will direct you to complete the application for this position. To be…
Added 2 hours ago
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IT Site Manager
STERIS Canada ULC (Canada Manufacturing)
Quebec, QC
- Full-time
Partner with operations teams to ensure technology solutions support manufacturing and production processes.
Added 2 hours ago
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Échelon 4 - Analyste
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…différentes fins au sein du Cabinet, notamment aux fins de la production de rapports…
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Custodian – Afternoon Shift 12:00PM-8:30PM – Guelph, ON Canada
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- Full-time
…responsible for the daily cleaning and maintenance of office areas, production and manufacturing spaces, washrooms, lunchrooms, common areas, warehouse areas, and other designated areas of…
Added 2 hours ago
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Order Management & WorkForce Planner
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- Full-time
Provide short- and long-term workload analysis to support proactive operational planning and capacity management.
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Power Builder Developer - 29954-RFR-DTS-074
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Added 2 hours ago
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Added 2 hours ago
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Labourer
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Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
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IntouchCX

Operations Manager

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

As Operations Manager, You Will…

Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have…

Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the “big picture” and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Operations Manager…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

Direct operational activities for assigned programs, including staffing, team supervision, coaching, and employee development. Monitor KPIs and service levels, analyze performance data, improve business outcomes, coordinate staffing changes, and collaborate with partners and internal departments.

Requirements

Requires at least five years of contact center experience and three years in operations management overseeing frontline employees, along with experience in client relationships, coaching, and escalated issues. Candidates should have strong leadership, communication, analytical, organizational, and spreadsheet skills; post-secondary education is required, with a Business or Commerce major considered an asset.

Skills

Operations Management
Contact Center Operations
KPI Management
Team Leadership
Staffing and Workforce Planning
Employee Training and Development
Employee Engagement
Performance Analysis
Root Cause Analysis
Operational Reporting
Coaching
Cross-Functional Collaboration
Problem Solving
Google Workspace

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Time Off
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Digital Customer Experience
Back Office Processing
Trust and Safety
Artificial Intelligence Services
Operations Management
Key Performance Indicators
Service Level Agreements
Staffing
Workforce Management
Team Leadership
Employee Engagement
Training and Development
Performance Analysis
Root Cause Analysis
Operational Reporting
Escalation Management
Incentive Programs
Cross-Functional Collaboration
Google Sheets
Google Slides
Google Docs
Google Drive
Spreadsheet Applications

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