Jobs in Canada

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Added 7 mins ago
05604 Assistant Store Manager
CosmoProf Beauty
Mississauga, ON
Full-time
At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience.
Added 7 mins ago
Greeting Card Merchandiser - Coxwell/Danforth
Carlton Cards
Toronto, ON · East York, ON
Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 7 mins ago
Greeting Card Merchandiser - Danforth/Pape
Carlton Cards
Toronto, ON
Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 8 mins ago
Permanent Sales Associate (Devonshire Mall)
Knix
Windsor, ON
$17.95 CAD / hour
Part-time
Previous experience in customer service or retail is considered an asset, but above all else, you’re great with people and are passionate about delivering exceptional customer experiences.
Added 8 mins ago
Liquor Clerk - (Part-Time) - Deer Park - Central Alberta Co-op
Co-op
Red Deer, AB
Part-time
Are you passionate about delivering exceptional customer service in a fast-paced environment? Do you have an interest in the liquor industry? If so, we have the perfect opportunity for you!…
Added 8 mins ago
Food Cashier (Casual) - Lacombe - Central Alberta Co-op
Co-op
Lacombe, AB
Part-time
Are you dedicated to providing exceptional customer service? Do you thrive in fast-paced environments? Lacombe Food Store presents the perfect opportunity for you! We're currently looking…
Added 8 mins ago
Boissevain Yard Attendant - PT
Co-op
Boissevain, MB
Part-time
You are looking for a career in Customer Service and have:
Added 8 mins ago
TD Insurance, Senior Counsel
TD
Toronto, ON
Full-time
Strong interpersonal & client service skills; professional and positive demeanor
Added 8 mins ago
Customer Experience Associate
TD
Sault Ste. Marie, ON
Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 8 mins ago
Customer Experience Associate - Beauport
TD
Quebec, QC
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 8 mins ago
Personal Banking Associate
TD
Thompson, MB
Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 8 mins ago
Senior Relationship Manager
TD
Ottawa, ON
Full-time
The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is…
Added 8 mins ago
Host/Hostess
Marriott
NS · Halifax, NS
Full-time
…procedures. Monitor dining rooms for seating availability, service, safety, and well being of…
Added 8 mins ago
TDS Operations Analyst II
TD
Toronto, ON
Full-time
Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within…
Added 22 mins ago
Shift Manager
Earls Kitchen + Bar
Kelowna, BC
$25 to $28 CAD / hour
Full-time
We are looking for a passionate Shift Manager to grow our leadership team. As a Shift Manager, you’re committed to being your best self and working with integrity as you learn how to…
Added 22 mins ago
63-Key Holder | Full Time
Bath Depot
AB · Edmonton, AB
Full-time
…reaching sales targets and take pride in delivering exceptional customer service while building lasting client…
Added 22 mins ago
Bilingual Estates Specialist
Aviso
Vancouver, BC
$60,000 to $70,000 CAD / year
Full-time
…estate accounts. This role is responsible for delivering on our Service Level Agreements and work with partners to resolve escalations in an urgent and efficient…
Added 22 mins ago
Automotive Sales Manager
Richmond Hill Toyota
Toronto, ON
Full-time
The Sales Manager is responsible for managing daily showroom activity, supporting new and used vehicle sales, overseeing appraisals and deal structure, coaching the sales team, and ensuring…
Added 22 mins ago
Bilingual Estates Specialist
Aviso
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
…estate accounts. This role is responsible for delivering on our Service Level Agreements and work with partners to resolve escalations in an urgent and efficient…
Added 22 mins ago
Support Pharmacist (Ottawa, Kanata, Nepean)
Metro Inc.
Ottawa, ON · Kanata, ON
Part-time
Satisfy the Company's expectations on the delivery of consistent, exceptional customer service
Added 22 mins ago
Program Support Worker (Casual, On call)
First United Church Community Ministry Society
Vancouver, BC
Full-time
Reporting to the Manager of Community Services, this casual and on-call Program Support Worker position works cooperatively with other direct service staff, the Community Connection team,…
Added 22 mins ago
Adoption Counselor - Part Time
Calgary Humane Society
Calgary, AB
Part-time
Provide excellent customer service to visitors, donors, adopters, volunteers, and patrons while greeting them warmly and professionally
Added 22 mins ago
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Kapuskasing, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
2540 - Temporary Part-Time Manager
Claire's
Barrie, ON
$17 to $18 USD / hour
Part-time
Operate the Point of Sale (POS) system to complete customer transactions accurately.
Added 22 mins ago
2540 - Temporary Part-Time Manager
Claire's
Barrie, ON
$17 to $18 USD / hour
Part-time
Operate the Point of Sale (POS) system to complete customer transactions accurately.

IntouchCX

Operations Manager

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Applications open in a new tab.

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

As Operations Manager, You Will…

Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have…

Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the “big picture” and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Operations Manager…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

Direct operational activities for assigned programs, including staffing, team supervision, coaching, and employee development. Monitor KPIs and service levels, analyze performance data, improve business outcomes, coordinate staffing changes, and collaborate with partners and internal departments.

Requirements

Requires at least five years of contact center experience and three years in operations management overseeing frontline employees, along with experience in client relationships, coaching, and escalated issues. Candidates should have strong leadership, communication, analytical, organizational, and spreadsheet skills; post-secondary education is required, with a Business or Commerce major considered an asset.

Skills

Operations Management
Contact Center Operations
KPI Management
Team Leadership
Staffing and Workforce Planning
Employee Training and Development
Employee Engagement
Performance Analysis
Root Cause Analysis
Operational Reporting
Coaching
Cross-Functional Collaboration
Problem Solving
Google Workspace

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Time Off
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Digital Customer Experience
Back Office Processing
Trust and Safety
Artificial Intelligence Services
Operations Management
Key Performance Indicators
Service Level Agreements
Staffing
Workforce Management
Team Leadership
Employee Engagement
Training and Development
Performance Analysis
Root Cause Analysis
Operational Reporting
Escalation Management
Incentive Programs
Cross-Functional Collaboration
Google Sheets
Google Slides
Google Docs
Google Drive
Spreadsheet Applications

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