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Added 11 mins ago
LC
Store Administrator, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
Administer the accounting related functions within the store supporting sales, inventory, payroll, and benefits reporting and other financial requirements in order to achieve the financial…
Added 11 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Added 40 mins ago
PI
Territory Manager
Praxair, Inc - a Linde Company
Brampton, ON
- Full-time
Role Description The Territory Manager is a full-time, hybrid role based in Brampton, ON, with a mix of on-site customer visits and some work-from-home flexibility. This role is responsible…
Added 40 mins ago
BD
Manager, Financial Reporting
Black Diamond Group
Calgary, AB
- Full-time
We are seeking a detail-oriented and strategic Manager, Financial Reporting to join our Corporate Finance team in Calgary. Reporting to the Corporate Controller, this role plays a critical…
Added 55 mins ago
EG
Manager, Business Operations and Transformation
Emterra Group
Oakville, ON
- Full-time
…business operations, workflow optimization, process governance, data standards, AI and automation initiatives, and management reporting. The role is intended to support Ryse's next stage of…
Added 1 hour ago
MJ
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
- Full-time
Reporting to the Manager – Financial Services, the Financial Analyst – Mental Health & Addictions (MH&A) is responsible for supporting the MH&A portfolio through statistical data analysis,…
Added 1 hour ago
BC
Interface Planner
Bechtel Corporation
Toronto, ON
- Other
Salary Range: 132,700 - 182,700 annually (salary range is based on market data; final salary offered is determined by education, experience, and qualifications of the applicant.)
Added 1 hour ago
PR
Project Manager, Development&Origination
Potentia Renewables Inc.
ON
- $100,000 to $130,000 CAD / year
- Full-time
Potentia Renewables Inc. (Potentia) is a Canadian, fully integrated developer, asset manager, and operator of renewable energy and energy storage facilities. Potentia manages over 1.5 GW…
Added 1 hour ago
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Remote, Canada
- Full-time
- Remote
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 1 hour ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Work with the mortgage operations team, which retain responsibility for credit analysis, project performance and routine portfolio monitoring. Provide accurate file information for…
Added 1 hour ago
T
Market Risk Associate - FX (5563)
TD
Toronto, ON
- Full-time
Develop, produce, and maintain comprehensive market risk reporting and analysis, ensuring data accuracy, completeness, and relevance.
Added 1 hour ago
DM
Manager, Total Rewards
Discovery Mining Ltd
Toronto, ON
- Full-time
Reporting to the Director, Human Resources, the Manager, Total Rewards is responsible for managing Discovery’s compensation, benefits, and retirement programs. Program implementation,…
Added 1 hour ago
S
Toronto - Development - Senior Manager- Real Estate
Subway
Toronto, ON
- Full-time
The Senior Manager, Real Estate is responsible for leading Subway Canada's national real estate execution strategy to accelerate high-quality restaurant growth, strengthen the development…
Added 1 hour ago
NS
Senior Systems Analyst - Renal Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 2 hours ago
IC
Talent Acquisition Supervisor- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
We are seeking an experienced Talent Acquisition Supervisor to join the Côté Gold team, reporting to the HR Manager. This role provides strategic leadership for the full talent acquisition…
Added 2 hours ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services,…
Added 2 hours ago
VR
Director, Corporate Partnerships
Vancouver Rise FC
Vancouver, BC
- Full-time
Previous experience in a leadership capacity, with the ability to successfully mentor and develop a reporting partnership marketing manager
Added 2 hours ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
The Customer Account Manager drives business development within existing aerospace accounts by deepening relationships, identifying new opportunities, and ensuring an exceptional customer…
Added 2 hours ago
NE
Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
- Full-time
The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights,…
Added 2 hours ago
RC
Senior Treasury Analyst
Randstad Canada
Toronto, ON · Etobicoke, ON
- $85,000 to $95,000 CAD / year
- Full-time
Reporting directly to a supportive Treasury Manager and working closely with the Treasury Director, you will have broad visibility to solve complex data challenges, drive IFRS 16 lease…
Added 2 hours ago
LA
Manufacturing Technologist
Longboard Architectural Products
Abbotsford, BC
- $75,000 to $90,000 CAD / year
- Full-time
Reporting to the CI Manager, you will receive technical direction and work closely with Operations and other internal teams to translate identified manufacturing needs and proposed…
Added 3 hours ago
M&
Content & Social Media Manager
McLean & Company
Canada
- Full-time
The Content & Social Media Manager builds content across every channel for McLean & Company – social media, email, and other marketing assets. This is a content-production role; this person…
Added 3 hours ago
C
Analyst, Sales and Marketing (French Services) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
You will be responsible for proactively monitoring inventory utilization and adjusting rates based on market demand. You will also work on media research projects-such as analyzing Numeris…
Added 3 hours ago
A
Senior Investment Consultant
Aon
Montreal, QC
- Full-time
Reporting directly to the Practice Leader, you will participate in activities to develop new and existing investment consulting relationships. You will support various investment consulting…
Added 3 hours ago
MI
Sales Manager, China
Merrithew International Inc.
Scarborough Bluffs Park, ON
- Contract
Reporting to, and in close collaboration with the Senior Sales Manager,APAC, this individual will be responsible for managing sales activities across an assigned territory, including…

IntouchCX

Operations Manager

Winnipeg, MB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

As Operations Manager, You Will…

Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have…

Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the “big picture” and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Operations Manager…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

Direct operational activities for assigned programs, including staffing, team supervision, coaching, and employee development. Monitor KPIs and service levels, analyze performance data, improve business outcomes, coordinate staffing changes, and collaborate with partners and internal departments.

Requirements

Requires at least five years of contact center experience and three years in operations management overseeing frontline employees, along with experience in client relationships, coaching, and escalated issues. Candidates should have strong leadership, communication, analytical, organizational, and spreadsheet skills; post-secondary education is required, with a Business or Commerce major considered an asset.

Skills

Operations Management
Contact Center Operations
KPI Management
Team Leadership
Staffing and Workforce Planning
Employee Training and Development
Employee Engagement
Performance Analysis
Root Cause Analysis
Operational Reporting
Coaching
Cross-Functional Collaboration
Problem Solving
Google Workspace

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Time Off
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Digital Customer Experience
Back Office Processing
Trust and Safety
Artificial Intelligence Services
Operations Management
Key Performance Indicators
Service Level Agreements
Staffing
Workforce Management
Team Leadership
Employee Engagement
Training and Development
Performance Analysis
Root Cause Analysis
Operational Reporting
Escalation Management
Incentive Programs
Cross-Functional Collaboration
Google Sheets
Google Slides
Google Docs
Google Drive
Spreadsheet Applications

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