Jobs in Canada

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Added 2 mins ago
Restaurant Manager
THE PIG Hotel | B Corp
Willow Beach, ON
Internship
As a Restaurant Manager at The PIG you must have the ability to host a room, setting the tone for a relaxed yet professional style of service that’s guaranteed to ensure our guests can sit…
Added 2 mins ago
Guest Attendant, Part Time, Line 5 (30 hrs bi-weekly)
Chartwell Retirement Residences
Lakeshore, ON
Part-time
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 2 mins ago
(CAN) Cashier
Walmart Canada
Lloydminster, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 mins ago
(CAN) Consumables Associate
Walmart Canada
ON · Kenora, ON
Full-time
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 2 mins ago
(CAN) Consumables Associate
Walmart Canada
ON · Kenora, ON
Full-time
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 2 mins ago
(CAN) Consumables Associate
Walmart Canada
Quesnel, BC
Full-time
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 2 mins ago
(CAN) Health and Beauty Team Associate
Walmart Canada
Moncton, NB
Full-time
Assists customers by promoting products/services, locating merchandise and making purchase decisions.
Added 2 mins ago
(CAN) Customer Service Manager
Walmart Canada
Yellowknife, NT
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 mins ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Fort Erie, ON
Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
(CAN) Pharmacy Assistant - Part-Time
Walmart Canada
Sarnia, ON
…forms if applicable and facilitating all aspects of Cognitive…
Added 2 mins ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
Dartmouth, NS
Full-time
…forms if applicable and facilitating all aspects of Cognitive…
Added 2 mins ago
(CAN) Cashier
Walmart Canada
Quesnel, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 mins ago
(CAN) Cashier
Walmart Canada
Gander, NL
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 mins ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Dieppe, NB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
Patient Care Supervisor- Mental Health and Addictions- Full Time
Sault Area Hospital
Sault Ste. Marie, ON
Full-time
…to join our leadership team. Reporting to the Patient Care Manager, you will supervise and direct the activities of daily operations for programs that fall under the Mental Health and…
Added 2 mins ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 mins ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 mins ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Peterborough, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Barrie, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
Front End Checkout Team Associate
Walmart Canada
Peterborough, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 2 mins ago
Cashier
Walmart Canada
Leduc, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 mins ago
(CAN) Cashier PT
Walmart Canada
AB · Edmonton, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 mins ago
(CAN) Cashier
Walmart Canada
Ottawa, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 mins ago
Cosmetics Associate
Walmart Canada
Coquitlam, BC
Full-time
Greets customers in a polite and friendly manner, assists with product selection, promotes products and services, helps customers locate merchandise, supports purchase decisions, and…

IntouchCX

Operations Manager

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

As Operations Manager, You Will…

Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have…

Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the “big picture” and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Operations Manager…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

Direct operational activities for assigned programs, including staffing, team supervision, coaching, and employee development. Monitor KPIs and service levels, analyze performance data, improve business outcomes, coordinate staffing changes, and collaborate with partners and internal departments.

Requirements

Requires at least five years of contact center experience and three years in operations management overseeing frontline employees, along with experience in client relationships, coaching, and escalated issues. Candidates should have strong leadership, communication, analytical, organizational, and spreadsheet skills; post-secondary education is required, with a Business or Commerce major considered an asset.

Skills

Operations Management
Contact Center Operations
KPI Management
Team Leadership
Staffing and Workforce Planning
Employee Training and Development
Employee Engagement
Performance Analysis
Root Cause Analysis
Operational Reporting
Coaching
Cross-Functional Collaboration
Problem Solving
Google Workspace

Benefits

Medical Benefits
Vision Benefits
Dental Benefits
Paid Time Off
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Digital Customer Experience
Back Office Processing
Trust and Safety
Artificial Intelligence Services
Operations Management
Key Performance Indicators
Service Level Agreements
Staffing
Workforce Management
Team Leadership
Employee Engagement
Training and Development
Performance Analysis
Root Cause Analysis
Operational Reporting
Escalation Management
Incentive Programs
Cross-Functional Collaboration
Google Sheets
Google Slides
Google Docs
Google Drive
Spreadsheet Applications

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