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Added 1 month ago
FI
Manager, Data and Digital Innovation
Fleetway Inc.
Dartmouth, NS
- Full-time
The Manager is also responsible for the performance, development, and succession planning of departmental personnel, ensuring the team possesses the skills and capabilities required to…
Added 1 month ago
BT
Senior Development Officer, Annual Program
Brain Tumour Foundation of Canada
London, ON
- Full-time
Develop, review, edit and manage print and digital content development using donorcentred practices to enhance revenue.
Added 1 month ago
L
Logistics Lead
LifeLabs
Burnaby, BC
- $48,516 to $61,858 CAD / year
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners…
Added 1 month ago
V
Senior Software Engineer - Simulation / Développeur(se) logiciel senior – Simulation
Vention
Montreal, QC
- Full-time
…diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real…
Added 1 month ago
JI
Manager, Data and Digital Innovation
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Manager is also responsible for the performance, development, and succession planning of departmental personnel, ensuring the team possesses the skills and capabilities required to…
Added 1 month ago
P
Canada-Technical Program Manager (Technical Services, 8 Month-Contract)
PointClickCare
Mississauga, ON
- Full-time
…significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top…
Added 1 month ago
EF
Carlsberg Retail Sales Representatives - Windsor
Encore Field Marketing Solutions Inc.
Hamilton, ON · ON, Hamilton, CA-ON
- Part-time
…Better Today and Tomorrow. Your role is to identify business development opportunities to drive sales within an assigned geographical…
Added 1 month ago
M
Manager, Payroll Solutions
MNP
Markham, ON · Toronto, ON · Burlington, ON
- Full-time
Make an impact as we continue to grow our Digital Solutions practice, with the addition of a Manager, Payroll Solutions to lead payroll and human capital management (HCM) consulting…
Added 1 month ago
LV
SOCIAL MEDIA CONTENT SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Reporting to the Social Media Manager, the Social Media Content Specialist contributes to the creation, planning, publishing, and optimization of content across La Vie en Rose’s social…
Added 1 month ago
BF
Digital Marketing Specialist
Blakely Fundraising
Canada
- Full-time
The Digital Marketing Specialist is responsible for the execution of digital campaigns for clients. This includes managing email marketing, landing page development, and paid media…
Added 1 month ago
I
Operations Manager
IntouchCX
Calgary, AB
- Full-time
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul,…
Added 1 month ago
CW
Learning And Development Specialist
Clark Wilson LLP
Vancouver, BC
- Full-time
Work closely with the Supervisor of Library and Digital Content Services to support knowledge management and learning initiatives and promote the effective development, organization, and…
Added 1 month ago
R
Responsable de produit digital – Produit Digital de Service à la Clientèle / Digital Product Owner – Customer Service Digital Product
RTX
Longueuil, QC
- Full-time
Titre du poste: Responsable de produit digital – Produit Digital de Service à la Clientèle
Added 1 month ago
EC
Financial Services Associate
East Coast Credit Union
Havre Boucher, NS
- Full-time
…join our team in Havre Boucher! Reporting to the Assistant Manager, the Financial Services Associate acts as a trusted advisor, providing personalized financial solutions to support…
Added 1 month ago
FC
Corporate Compliance Branch Manager
Fidelity Canada
Toronto, ON · Mississauga, ON
- Full-time
The Corporate Compliance Branch Manager is also responsible for the training program for all new Fidelity Wealth advisors, Investly staff and the development of the Financial Planning…
Added 1 month ago
E
Partner Solution Marketing Manager
Entrust
ON · Canada - Ontario Field
- Full-time
Entrust is seeking a Partner Product Marketing Manager to develop partner-specific messaging, content, and enablement that help turn strategic relationships into scalable go-to-market…
Added 1 month ago
MA
Senior Manager, Sales Product Technology
Mattamy Asset Management
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Vice President, Sales & Marketing Technology, the Senior Manager, Sales Product Technology will lead the roadmap and ongoing optimization of technology that supports…
Added 1 month ago
LV
CONTENT STRATEGY MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
The Content Manager is responsible for planning, organizing, and executing content strategies to support the company’s marketing and business objectives. They oversee and develop the…
Added 1 month ago
TG
Product Owner
TMX Group
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
The Product Manager participates in the creation and management of Transfer Agency Services new and or renovation products and services for listed issuers, from the idea stage to launch.…
Added 1 month ago
R
Catering Assistant
Ricoh
Toronto, ON
- Full-time
…In addition, works with the Coordinator - Hospitality, Site Manager or Integrated Accounts Manager in the execution of all internal and Client events. This position may also include general…
Added 1 month ago
Senior Financial Analyst
Rogers Communications
Toronto, ON
Reporting to the Manager, External Reporting, the Senior Financial Analyst, External Reporting plays an important role in driving key stakeholder information within and outside of Rogers.…
Added 1 month ago
HR
Clinical Practice Leader - Medicine
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we…
Added 1 month ago
HR
Clinical Practice Leader Acute Medicine 13E and Stroke & Rehab 14E
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we…
Added 1 month ago
TG
Product Owner
TMX Group
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
The Product Manager participates in the creation and management of Transfer Agency Services new and or renovation products and services for listed issuers, from the idea stage to launch.…
Added 2 months ago
Industrial Technology Advisor - Defense, Aerospace and/or Public Safety
National Research Council Canada
Ottawa, ON
…very rewarding with a wide range of benefits, professional development and learn from clients and colleagues every day in a well-balanced work-life…

IntouchCX

Operations Manager

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

As Operations Manager, You Will…

Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have…

Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the “big picture” and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Operations Manager…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

The Operations Manager will direct and manage daily operational activities, including overseeing KPIs, service levels, and team performance. They are also responsible for coaching team leaders, managing staffing schedules, and collaborating with cross-functional departments to drive business performance.

Requirements

Candidates must have at least 5 years of experience in the contact center industry, including 3 years in an operations management role. A post-secondary education is required, with a preference for a major in Business or Commerce.

Skills

Operations management
KPI management
Team leadership
Employee coaching
Data analysis
Strategic planning
Problem solving
Critical thinking
Time management
Communication skills
Google suite
Reporting
Workforce management
Conflict resolution

Benefits

Medical
Vision
Dental
Paid time off
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Contact Center
KPIs
Service Level Agreements
Team Leadership
Employee Engagement
Data Analysis
Strategic Direction
Google Suite
Workforce Management
Performance Management
Recruitment
Coaching
Business Performance
Operational Reporting
Cross-functional Collaboration
Critical Thinking
Problem Solving
Time Management

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