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Added 1 month ago
M
Manager or Senior Manager, Scientific Research & Experimental Development
MNP
Montreal, QC · Quebec, QC
- Full-time
Make an impact with our Scientific Research and Experimental Development (SR&ED) team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a…
Added 1 month ago
M
Manager, Payroll Solutions
MNP
Markham, ON · Toronto, ON · Burlington, ON
- Full-time
Make an impact as we continue to grow our Digital Solutions practice, with the addition of a Manager, Payroll Solutions to lead payroll and human capital management (HCM) consulting…
Added 1 month ago
Deli Utility Clerk (Oakridge)
Calgary Co-op
Calgary, AB
…Clerk position reports directly to the Deli Supervisor/Deli Manager, and the main responsibilities…
Added 1 month ago
Liquor Store Clerk Cashier (Kensington)
Calgary Co-op
Calgary, AB
…reports directly to the Liquor Store Supervisor/Liquor Store Manager, and the main responsibilities…
Added 1 month ago
EV
Packaging Production Supervisor
Eden Valley Incorporated
Berwick, NS
- Full-time
…Production Supervisor to join our team. Reporting to the Packaging Manager, you are responsible for the supervision, coordination, and effective scheduling of hourly workers to meet…
Added 1 month ago
Assistant Branch Manager (Tsawwassen Branch)
First West
Delta, BC
We are currently seeking an Assistant Branch Manager to join our team.
Added 1 month ago
LV
TECHNICAL DESIGNER-EN
La Vie En Rose
Montreal, QC
- Full-time
Under the supervision of the Manager, Technical Design and Standardization, the incumbent must have in-depth knowledge of garment construction. The incumbent will be responsible for…
Added 1 month ago
LV
SOCIAL MEDIA CONTENT SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Reporting to the Social Media Manager, the Social Media Content Specialist contributes to the creation, planning, publishing, and optimization of content across La Vie en Rose’s social…
Added 1 month ago
FA
Intern, Private Equity (Summer 2027)
Fengate Asset Management
Toronto, ON
- Full-time
Fengate Asset Management is a leading alternative investment manager focused on infrastructure, private equity, and real estate strategies. Founded in 1974 in Hamilton, Ontario, and with…
Added 1 month ago
BF
Digital Marketing Specialist
Blakely Fundraising
Canada
- Full-time
…clients. This includes managing email marketing, landing page development, and paid media campaigns. This role has a specialized focus on web development, taking on more advanced landing…
Added 1 month ago
EF
Assistant Branch Manager (Tsawwassen Branch)
Envision Financial
Vancouver, BC · Greater Vancouver, BC
- $64,400 to $82,500 USD / year
- Full-time
We are currently seeking an Assistant Branch Manager to join our team.
Added 1 month ago
HL
Regional Sales Manager - Alberta
Holloway Lodging Corporation
AB · Alberta, Canada
- Full-time
The Regional Sales Manager is responsible for driving revenue growth through proactive sales and client relationship management while ensuring the successful planning, execution, and…
Added 1 month ago
BC
Manager, Commercial Insights
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
We’re looking for a strategic, insight‑driven Commercial Insights Manager to elevate how we collaborate with key retail partners. You’ll transform complex commercial, customer, shopper and…
Added 1 month ago
T
Personal Banker - Drummondville (Full Time) (Open)
TD
Drummondville, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 month ago
I
Operations Manager
IntouchCX
Calgary, AB
- Full-time
We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will…
Added 1 month ago
CW
Learning And Development Specialist
Clark Wilson LLP
Vancouver, BC
- Full-time
The Learning & Development Specialist supports the Firm’s employee learning, knowledge management, technology adoption, and continuous improvement initiatives.
Added 1 month ago
BC
Continuous Improvement Supervisor
Bimbo Canada
Langley (District), BC · Langley, BC
- Full-time
…activities at the Langley Bypass Bakery. Reporting to the Plant Manager, this role is responsible for supporting the bakery’s operational excellence agenda by identifying performance gaps,…
Added 1 month ago
UI
Store Manager
UAP Inc.
Ottawa, ON
- $85,500 to $106,900 CAD / year
- Full-time
…success of our stores. At Traction, we believe that an excellent manager is distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are…
Added 1 month ago
SH
Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Manager Allied Health and the Manager, Health Services, the incumbent is responsible for providing quality Respiratory Therapy services. The Respiratory…
Added 1 month ago
BC
Human Resources Advisor
Bimbo Canada
Winnipeg, MB
- Full-time
Coordinate salaried recruiting process with a 3rd party recruiter as well as hiring manager.
Added 1 month ago
Mechanical Designer - Laval
Ametek, Inc.
Laval, QC
…customers. You'll have the opportunity to support them in the development of their products and share your know-how with…
Added 1 month ago
CBVRCE 2026 CUPE-1126, Casual Early Childhood Educators, Various Locations
Nova Scotia Regional Centres for Education & CSAP
Sydney Indian Reserve No. 28A, NS · Sydney, NS
possess an in-depth understanding of child growth and development and demonstrated knowledge and experience using a play-based pedagogy and child-centered, developmentally appropriate…
Added 1 month ago
Temporary Assistant Manager - Conestoga
Lush Handmade Cosmetics
Waterloo, ON
Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging…
Added 2 months ago
Respiratory Therapist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Manager Allied Health and the Manager, Health Services, the incumbent is responsible for providing quality Respiratory Therapy services. The Respiratory…
Added 1 month ago
Associate Manager, Customer Service - Repair
Olympus Corporation of the Americas
Richmond Hill, ON
Dedicated Training Resources and Learning & Development Programs

IntouchCX

Operations Manager

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

As Operations Manager, You Will…

Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have…

Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the “big picture” and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Operations Manager…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

The Operations Manager will direct and manage daily operational activities, including overseeing KPIs, service levels, and team performance. They are also responsible for coaching team leaders, managing staffing schedules, and collaborating with cross-functional departments to drive business performance.

Requirements

Candidates must have at least 5 years of experience in the contact center industry, including 3 years in an operations management role. A post-secondary education is required, with a preference for a major in Business or Commerce.

Skills

Operations management
KPI management
Team leadership
Employee coaching
Data analysis
Strategic planning
Problem solving
Critical thinking
Time management
Communication skills
Google suite
Reporting
Workforce management
Conflict resolution

Benefits

Medical
Vision
Dental
Paid time off
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Contact Center
KPIs
Service Level Agreements
Team Leadership
Employee Engagement
Data Analysis
Strategic Direction
Google Suite
Workforce Management
Performance Management
Recruitment
Coaching
Business Performance
Operational Reporting
Cross-functional Collaboration
Critical Thinking
Problem Solving
Time Management

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