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Added 1 month ago
HM
Senior Underground Mining Engineer
Heidelberg Materials
Cadomin, AB
- Full-time
The Underground Mining Engineer will support the development, commissioning, and operation of a new underground limestone mine. During the construction and start-up phase, the role will…
Added 1 month ago
HR
Resource Nurse, Inpatient Cardiology
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Ensures accurate and complete communication regarding patient related issues from shift to shift assists manager/educator in identification of any areas of clinical practice that need…
Added 1 month ago
M
Project Manager
McCann
Toronto, ON
- Full-time
2-5 years of project management experience in one or more of the following fields: operations, digital technology or web development firm, IT consulting firm or strategy consulting firm.
Added 1 month ago
W
Senior Project Coordinator
Weir
Montreal, QC · Ottawa, ON · Dartmouth, NS
- Full-time
Join a high-impact team supporting the development of advanced Information Systems for the Royal Canadian Navy. This position offers the opportunity to apply your extensive skills and…
Added 1 month ago
UE
Senior Manager, Test Engineering
Ultra Electronics Group
Dartmouth, NS
- Full-time
The Senior Manager, Test Engineering is responsible for leading the Test Engineering organization and developing the strategic vision for product testing across the business. This role…
Added 1 month ago
AC
Technician, Installation 2
AVI-SPL Canada
Markham, ON
- Full-time
…requirements by coordinating and reporting progress to Project Manager ensuring projects achieve time, scope, budget, quality, safety and customer satisfaction…
Added 1 month ago
Co-op, Commissioning Coordinator
Aecon
Oshawa, ON
As part of the Site Establishment team, the Commissioning Coordinator Co-op will report to the Testing and Turnover Manager and will assist in management of commissioning preparation,…
Added 1 month ago
LV
IT PROJECT MANAGER-EN
La Vie En Rose
Montreal, QC
- Full-time
Reporting to the Team Lead, IT Project Management and Business Analysis, the IT Project Manager will be responsible for projects of varying size and complexity. The incumbent will manage…
Added 1 month ago
AS
Manager, Personal Finance
Alterna Savings
Orleans, ON
- Full-time
The Manager Personal Finance (MPF) Supports the Branch Manager in the strategic planning, organization and administration of all related sales and service functions and activities.
Added 1 month ago
SC
Chief Operating Engineer (70309725)
Sodexo Canada Ltd
Wolfville, NS
- Full-time
…associated distribution systems. Reporting to the System Engineering Manager, you will oversee plant operations, maintenance activities, energy management initiatives, regulatory…
Added 1 month ago
BA
Account Manager
Blacksmith Agency
Remote, Canada
- Full-time
- Remote
This is the first Senior Account Manager seat at Blacksmith. You inherit a live book and own one job: find the work our clients already need and sell it to them. Not a service desk. Not a…
Added 1 month ago
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Enterprise Account Manager - Compute / Responsable de compte d'entreprise - Compute
HPE
Quebec, QC · St. Laurent, Quebec
- Full-time
Experience as a territory account manager that demonstrates hunter mentality to actively pursue and develop opportunities in existing, acquisition and development accounts
Added 1 month ago
FI
Manager, Data and Digital Innovation
Fleetway Inc.
Dartmouth, NS
- Full-time
The Manager is also responsible for the performance, development, and succession planning of departmental personnel, ensuring the team possesses the skills and capabilities required to…
Added 1 month ago
BT
Senior Development Officer, Annual Program
Brain Tumour Foundation of Canada
London, ON
- Full-time
Develop, review, edit and manage print and digital content development using donorcentred practices to enhance revenue.
Added 1 month ago
L
Logistics Lead
LifeLabs
Burnaby, BC
- $48,516 to $61,858 CAD / year
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners…
Added 1 month ago
V
Senior Software Engineer - Simulation / Développeur(se) logiciel senior – Simulation
Vention
Montreal, QC
- Full-time
…diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real…
Added 1 month ago
JI
Manager, Data and Digital Innovation
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Manager is also responsible for the performance, development, and succession planning of departmental personnel, ensuring the team possesses the skills and capabilities required to…
Added 1 month ago
P
Canada-Technical Program Manager (Technical Services, 8 Month-Contract)
PointClickCare
Mississauga, ON
- Full-time
…significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top…
Added 1 month ago
EF
Carlsberg Retail Sales Representatives - Windsor
Encore Field Marketing Solutions Inc.
Hamilton, ON · ON, Hamilton, CA-ON
- Part-time
…Better Today and Tomorrow. Your role is to identify business development opportunities to drive sales within an assigned geographical…
Added 1 month ago
M
Manager, Payroll Solutions
MNP
Markham, ON · Toronto, ON · Burlington, ON
- Full-time
Make an impact as we continue to grow our Digital Solutions practice, with the addition of a Manager, Payroll Solutions to lead payroll and human capital management (HCM) consulting…
Added 1 month ago
LV
SOCIAL MEDIA CONTENT SPECIALIST-EN
La Vie En Rose
Montreal, QC
- Full-time
Reporting to the Social Media Manager, the Social Media Content Specialist contributes to the creation, planning, publishing, and optimization of content across La Vie en Rose’s social…
Added 1 month ago
BF
Digital Marketing Specialist
Blakely Fundraising
Canada
- Full-time
The Digital Marketing Specialist is responsible for the execution of digital campaigns for clients. This includes managing email marketing, landing page development, and paid media…
Added 1 month ago
I
Operations Manager
IntouchCX
Calgary, AB
- Full-time
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul,…
Added 1 month ago
CW
Learning And Development Specialist
Clark Wilson LLP
Vancouver, BC
- Full-time
Work closely with the Supervisor of Library and Digital Content Services to support knowledge management and learning initiatives and promote the effective development, organization, and…
Added 1 month ago
R
Responsable de produit digital – Produit Digital de Service à la Clientèle / Digital Product Owner – Customer Service Digital Product
RTX
Longueuil, QC
- Full-time
Titre du poste: Responsable de produit digital – Produit Digital de Service à la Clientèle

IntouchCX

Operations Manager

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.

As Operations Manager, You Will…

Ensure proper planning, staffing and direction of the operational functions
Manage and supervise teams
Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Develop customized reporting to measure and track operational statistics, data and results
Develop solutions to improve business performance and partner success
Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
Motivate teams through relationship building and real-time coaching
Develop and deploy incentive programs to motivate employees to achieve desired outcomes
Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings

As Operations Manager, You Have…

Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
A minimum of 5 years of experience in the contact center industry
At least 3 years of experience in an Operations Management role overseeing front-line employees
Experience in client relationship management and employee development/coaching
Experience dealing with escalated issues in a contact center capacity
The ability to successfully work across cross-functional teams
A positive work ethic and commitment to achieve the best possible outcomes
The passion to be a role model that exemplifies our 10 Things (cultural values)
Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
Excellent communication skills; listening, verbal and written
Ability to assess the “big picture” and draw connections between inputs and outputs
Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
Ability to type 30 WPM with accuracy
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Operations Manager…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply About employer

More about this job

Responsibilities

The Operations Manager will direct and manage daily operational activities, including overseeing KPIs, service levels, and team performance. They are also responsible for coaching team leaders, managing staffing schedules, and collaborating with cross-functional departments to drive business performance.

Requirements

Candidates must have at least 5 years of experience in the contact center industry, including 3 years in an operations management role. A post-secondary education is required, with a preference for a major in Business or Commerce.

Skills

Operations management
KPI management
Team leadership
Employee coaching
Data analysis
Strategic planning
Problem solving
Critical thinking
Time management
Communication skills
Google suite
Reporting
Workforce management
Conflict resolution

Benefits

Medical
Vision
Dental
Paid time off
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Contact Center
KPIs
Service Level Agreements
Team Leadership
Employee Engagement
Data Analysis
Strategic Direction
Google Suite
Workforce Management
Performance Management
Recruitment
Coaching
Business Performance
Operational Reporting
Cross-functional Collaboration
Critical Thinking
Problem Solving
Time Management

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