Jobs in Calgary, AB and nearby (27,944 jobs)

Jobs within 25 km of Calgary, AB, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

27,944 listings · 4,616 employers Counted Nov 10, 2026. How we count

About these jobs

Employers hiring include Grey Eagle Resort & Casino (893 listings), Alberta Health Services (689 listings), Loblaw Companies Limited (526 listings).

Common roles: Retail sales associate, Cook, Project manager.

2,984 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / hour	30.00	1,977
CAD / year	85,000.00	915
CAD / month	4,117.00	22

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 0% remote, 15% hybrid, 85% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Find part-time weekend shifts in Calgary

Jobs in Calgary, AB and nearby

Within 25 km

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Added 2 days ago
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IntouchCX

Team Lead (Supervisor)

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role
Posting language: English
Posted: Sep 18, 2026

Original job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re changing the way people think about customer care, and we need your help!

We’re looking for a Team Lead (Supervisor) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.

As Team Lead (Supervisor), You Will…

Manage and supervise CSRs
Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements
Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
Use critical thinking to develop solutions to improve business performance and partner success
Motivate teams through relationship building and real-time coaching
Develop incentive programs to motivate CSRs to achieve desired outcomes
Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team
Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues
Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
Gain expert level knowledge on all partner products and promotions
Demonstrate a positive work ethic and commitment to achieve the best possible outcomes
Act as a role model and exemplify our 10 Things (cultural values)

As Team Lead (Supervisor), You Have…

High school diploma or equivalent (required)
Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)
1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role
Experience dealing with escalated issues in a contact center capacity
The ability to type 30 WPM with accuracy
Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset
The ability to use spreadsheet applications to maintain and develop operational reporting
Exceptional time management, organizational and prioritization skills to complete work in a timely manner
Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
The ability to work a variety of shifts, including days, evenings and holidays

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Team Lead (Supervisor)…

Industry-leading medical, vision, and dental benefit plans + paid time off benefits
Amazing career growth opportunities

Apply on LinkedIn About employer

More about this job

Responsibilities

The Team Lead will manage and supervise Customer Service Representatives to ensure high-quality service and adherence to performance KPIs. They are responsible for coaching, professional development, and collaborating with internal departments to resolve operational issues.

Requirements

Candidates must have a high school diploma and 1-2 years of experience in a contact center, including at least one year in a supervisory role. Proficiency in Google Suite and the ability to analyze operational data are essential for this position.

Skills

Team leadership
Customer service
Performance management
KPI analysis
Coaching
Conflict resolution
Data analysis
Time management
Organizational skills
Google Suite
Spreadsheet applications
Reporting
Communication
Critical thinking
Staffing coordination

Benefits

Medical
Vision
Dental
Paid time off
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Team Lead
Supervisor
Customer Service
KPIs
Service Level Agreements
Performance Evaluations
Coaching
Google Suite
Operations Support
Workforce Management
Data Analysis
Reporting
Customer Experience
Staffing
Professional Development
Contact Center

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Work requirements

Jobs in Calgary, AB and nearby