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Added 1 min ago
Safety Manager Technology
Rogers Communications
Toronto, ON · Brampton, ON
Based in Ontario and reporting to the National Director, Safety the Manager participates in the development of strategic safety and well-being objective-setting for the organization and…
Added 15 mins ago
R-
Director, Strategic Insights
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
The Director, Strategic Insights leads the Strategic Insights function by translating customer, market, and behavioural data into actionable insights that support business decisions.…
Added 15 mins ago
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Research Assistant - Public Engagement
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Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 15 mins ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Added 15 mins ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
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Added 46 mins ago
CW
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- $55,000 to $80,000 CAD / year
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Added 2 hours ago
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Added 3 hours ago
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Added 4 hours ago
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Director, Strategic Insights
Reitmans (Canada) Ltée/Ltd
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The Director, Strategic Insights leads the Strategic Insights function by translating customer, market, and behavioural data into actionable insights that support business decisions.…
Added 4 hours ago
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Added 6 hours ago
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Added 7 hours ago
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Added 8 hours ago
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Added 8 hours ago
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Marketing Communications Coordinator
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Montreal, QC · Urban agglomeration of Montreal, QC
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Added 11 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 12 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 12 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 12 hours ago
CS
Office Manager
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Intrepid Health

Director of Operations

Mississauga, ON, Canada

$115,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $115,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Experience: 5+ years of progressive operations leadership experience, ideally in healthcare, multi-site clinics, or a similarly regulated service industry
Posting language: English
Posted: Oct 28, 2026

Original job description

About Intrepid Health

Intrepid Health is a growing primary care network operating 20 clinics across Ontario, dedicated to delivering accessible, high-quality patient care. We are building a best-in-class operations infrastructure to support our clinics, physicians, and staff as we scale.

Job Overview

We are seeking a dynamic and strategic Director of Operations to lead and optimize our organizational processes, drive business growth, and foster a culture of continuous improvement. In this pivotal role, you will oversee daily operations across 20 clinics ensure operational excellence, and develop innovative strategies to enhance efficiency and productivity. Your leadership will be instrumental in shaping the company's future, aligning operational goals with overall business objectives, and inspiring teams to achieve their highest potential.

Duties

Develop and implement comprehensive operational strategies that support business growth and efficiency.
Lead cross-functional teams to streamline processes, improve workflows, and eliminate inefficiencies through process improvement initiatives.
Negotiate contracts, partnerships, and vendor agreements to maximize value and strengthen business relationships.
Oversee project management activities to ensure timely delivery of initiatives aligned with company goals.
Drive business development efforts by identifying new market opportunities and expanding existing client relationships.
Monitor key performance indicators (KPIs) to evaluate operational performance and implement corrective actions as needed.
Foster a culture of leadership, accountability, and continuous learning across all levels of the organization.
Provide direct leadership and mentorship to Operations Managers across regional territories
Own end-to-end clinic operational performance: staffing, scheduling, workflow efficiency, patient volume, and service quality
Standardize and continuously improve operating procedures across all 20 clinics
Monitor and drive KPI and incentive framework performance across clinic teams
Partner with HR, Finance, and executive leadership on workforce planning, budgeting, and clinic-level P&L accountability
Lead the resolution of escalated operational issues, staffing gaps, and clinic-level crises
Support new clinic openings, transitions, and ownership changes
Champion a culture of accountability, ownership, and continuous improvement among clinic managers
Report regularly to the COO and CEO on operational performance and strategic initiatives

Skills

Exceptional negotiation skills with a proven ability to secure favorable terms and build strategic partnerships.
Strong expertise in process improvement methodologies such as Lean or Six Sigma.
Demonstrated leadership capabilities with experience managing diverse teams and inspiring high performance.
Solid background in business development with a track record of expanding market presence.
Proficient project management skills with the ability to coordinate multiple initiatives simultaneously.
Excellent communication skills for effective stakeholder engagement and team collaboration.
Analytical mindset with the ability to interpret data, identify trends, and make informed decisions.

Qualifications

5+ years of progressive operations leadership experience, ideally in healthcare, multi-site clinics, or a similarly regulated service industry
Proven experience managing and developing operations managers or regional leads across multiple locations
Strong analytical skills with experience building and monitoring KPI/incentive frameworks
Excellent communication and stakeholder management skills, comfortable working directly with executive leadership
Experience with staffing models, payroll/scheduling systems, and workforce planning
Ability to travel regularly across the Ontario clinic network
Bachelor's degree required; healthcare administration or business background preferred

Join us as our Director of Operations, where your energy, expertise, and innovative spirit will propel our organization forward! We are committed to fostering an inclusive environment that values leadership, growth, and excellence at every level.

Work Location: In person

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More about this job

Responsibilities

Lead operational performance across 20 clinics, including staffing, scheduling, workflows, service quality, KPIs, and operating procedures. Manage and mentor regional operations leaders, oversee strategic initiatives and clinic openings, resolve escalated issues, and partner with executives and support functions on workforce planning, budgets, and clinic-level performance.

Requirements

Requires at least five years of progressive operations leadership experience, ideally in healthcare or another regulated, multi-site service environment, including experience managing operations managers or regional leads. A bachelor's degree is required; healthcare administration or business is preferred, along with strengths in KPI frameworks, workforce planning, communication, and stakeholder management.

Skills

Operations Leadership
Multi-Site Operations
Process Improvement
Lean
Six Sigma
Contract Negotiation
Vendor Management
Project Management
Business Development
KPI Management
Workforce Planning
Budgeting
P&L Accountability
Staffing and Scheduling
Stakeholder Management
Data Analysis

Visa sponsorship

Not detected in the job text

Keywords

Primary Care
Healthcare Operations
Multi-Site Clinics
Operational Strategy
Process Improvement
Lean
Six Sigma
Workflow Optimization
Contract Negotiation
Vendor Agreements
Strategic Partnerships
Project Management
Business Development
Market Expansion
Key Performance Indicators
Incentive Frameworks
Clinic Operations
Staffing Models
Scheduling Systems
Payroll Systems
Workforce Planning
Budgeting
Clinic-Level P&L
Service Quality
Clinic Openings
Continuous Improvement

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