Jobs in Canada

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Added 3 mins ago
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Vice President, Wealth Advisory & Business Development
PortfolioHiWay
Toronto, ON
- Full-time
Licensing & Registration: Must hold relevant licenses and registration (e.g., IIROC licensing, PM Registration) as required by CIRO
Added 3 mins ago
A
AI Native Solutions Lead (Agentic / Applied)
Accenture
Calgary, AB
- Full-time
…inside real client organizations. The difference between an AI Solutions Lead and what we are looking for is straightforward: you have shipped a multi-agent system in production, you have…
Added 3 mins ago
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Software Developer
Spait Infotech
Canada
- Full-time
Develop and implement software solutions based on project requirements.
Added 3 mins ago
RB
Senior Manager, Business Intelligence & Reporting
Royal Bank of Canada
Toronto, ON
- Full-time
…data from enterprise data warehouses and data marts into BI solutions. Apply dimensional modelling, layered data architecture and data lineage awareness to produce reliable, business-ready…
Added 3 mins ago
RB
Senior Business Deposit Specialist
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Burlington, ON
- Full-time
Do you enjoy building custom deposit solutions that help clients and communities grow? As a Senior Business Deposit Specialist, you will design, structure, present, and negotiate tailored…
Added 3 mins ago
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Product Specialist
ABB
Saint-Jean-sur-Richelieu, QC
- Full-time
The work model is hybrid with a minimum of 2 days per week at the office
Added 3 mins ago
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GARAGE - Assistant Manager - West Edmonton Mall
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Full-time
Demonstrate flexibility, innovation and sense of urgency in identifying and reacting to the changing business environment by contributing impactful ideas and solutions
Added 18 mins ago
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Data Ingestion Engineer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Work Style: Hybrid (3 days in office)
Added 18 mins ago
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Senior Transportation Design Engineer
Tetra Tech
AB · Edmonton, AB
- Full-time
…sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 500 million…
Added 18 mins ago
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Communications Specialist, Claims
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AB · Edmonton, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 18 mins ago
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Artificial Intelligence Engineer
TMT IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- $100 to $105 CAD / hour
- Contract
Work closely with product managers, data scientists, and domain experts to define technical solutions aligned with business needs.
Added 18 mins ago
TT
Controls Technician
Trane Technologies
Saint John, NB
- Full-time
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
Added 18 mins ago
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Business Development Manager
The Seaboard Transport Group
Moncton, NB
- Full-time
Lead the full sales process from prospecting and qualification to proposal, negotiation, and close pricing proposals, service commitments, and business solutions
Added 18 mins ago
CA
Communications Specialist, Claims
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
Work Model: Hybrid (2 days in office)
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Sr. Cloud Consultant- Salesforce
Mphasis
Toronto, ON
- Full-time
…customer journeys. You will work closely with Marketing team, business teams from different functions and other Salesforce developer s to turn business requirements into scalable solution…
Added 18 mins ago
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Client Development Manager
Alumicor
Montreal, QC
- Full-time
Collaborate with customer contacts, up to and including senior level executives, in order to define needs and provide solutions.
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Events & Field Marketing Manager
Angus Reid
Vancouver, BC
- Full-time
…industry - helping organizations make better, faster, and smarter business decisions…
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Senior Solution Architect - Agentforce/ Salesforce
lululemon
Vancouver, BC
- Full-time
As a Senior Solution Architect, you will design and own complex technology solution designs that enable priority business capabilities and deliver measurable outcomes across multiple…
Added 18 mins ago
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Chargé de projet – Acquisition capital & Technologies de fabrication / Project Manager - Capital Acquisition & Manufacturing Technology
Pratt & Whitney
Longueuil, QC
- Full-time
…fournisseurs internationaux afin d’identifier et de déployer les solutions de fabrication les mieux adaptées aux besoins de nos…
Added 18 mins ago
CA
Communications Specialist, Claims
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 18 mins ago
CA
Communications Specialist, Claims
Co-operators Assurance et services financiers
Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 18 mins ago
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Full Stack Sr. Digital Developer
J&M Group
Toronto, ON
- Full-time
We are seeking an experienced Full Stack Sr. Digital Developer to design, develop, and support scalable microservices and API-driven solutions. The ideal candidate will have extensive…
Added 18 mins ago
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Human Resources Generalist
Sobeys
Mississauga, ON
- Full-time
Employee documents i.e. confirmation letters; performance or conduct letter; Org change support; Tactical support to business as instructed by HRBP
Added 18 mins ago
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Design Manager
Raise
Calgary, AB
- Full-time
…pleasing, but also functional, sustainable, and aligned with business objectives. Your passion for design, leadership skills, and collaborative approach will be instrumental in shaping the…
Added 18 mins ago
CA
Communications Specialist, Claims
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
Work Model: Hybrid (2 days in office)

Intuit

Staff Customer Experience Professional - Growth & Retention

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 8–10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings
Posting language: English
Posted: Nov 12, 2026

Original job description

Overview

As a Staff Customer Experience Professional, you'll be part of Intuit's Customer Success team, designing the end-to-end experience behind our Growth & Retention programs across Intuit's international markets - the motions that get customers to value, keep them through the moments they're most likely to leave, and help them grow into the products that fit how their business has changed. You'll own the customer experience across assisted onboarding, cross-sell and upsell, saves, and the onboarding-to-value journey, spanning small business, accountant, and mid-market customers.

Dedicated specialists run each of these motions day to day. This is the seat that designs the experience behind them, sequences investment across all four, and carries the story up to leadership and out to Sales, Marketing, and Product. You'll lead the creation of new expert-led and AI-powered experiences that use Intuit's ecosystem of products and services to drive growth for the business and deliver real value to customers.

Based in Canada, you'll serve as a key connection point for these programs across international markets - ensuring that what we build in one market reflects and informs a globally coherent approach, and that learnings travel in both directions. This role requires a deep understanding of the needs and regulatory contexts of international markets, and the ability to translate those insights into programs that work locally while aligning to global priorities. You'll partner with functions including Marketing, Sales, Product Management, Product Development, Service Design, and Data.

Intuit has embraced a hybrid working model and this role will be based out of our Toronto office 3 days per week.

Responsibilities

Establish the end-to-end customer experience strategy across Intuit's Growth & Retention programs - assisted onboarding, cross-sell and upsell, saves, and the onboarding-to-value journey - spanning all customer segments across international markets, and ensure alignment with the broader global strategy
Serve as the Growth & Retention connection point across international markets - sharing learnings, aligning on priorities, and ensuring consistency in how we deliver value to customers across geographies
Design the customer-facing experience behind each program: what a customer actually sees, hears, and is asked to do, so results improve because the experience got better
Read the funnel across all four programs as one connected journey - a customer who onboards badly shows up later as a save, and a save handled well is often the moment they're ready to upgrade
Quantify the delivery of benefit and service performance at every step of the journey across markets, maintaining a set of high-impact priorities that ladder up to the strategy
Sequence investment across the four programs against a fixed team and budget, with a clear, defensible view of what to deprioritize
Carry Growth & Retention's needs directly into Product's roadmap when the experience requires something only Product can build
Partner with Lifecycle Marketing and Sales to align demand generation and messaging with what the experience actually needs
Lead the design of AI- and GenAI-enabled service experiences that advance how Intuit delivers expert-powered help to these customers
Work with analytics partners to understand what drives benefit to customers, as measured by retention, and optimize the delivery of those benefits
Navigate the unique requirements of international markets - including local regulatory contexts, language considerations, and market-specific customer needs - so these programs are built for how customers in each market actually work
Represent Growth & Retention in Customer Success business reviews, translating program performance across markets into a narrative leadership can act on
Lead without direct authority and create a unifying sense of purpose across cross-functional teams
Provide steady leadership in the face of uncertainty, change, and the aggressive deadlines common to a rapidly growing company with an evolving business model

Qualifications

BA/BS required or equivalent work experience; MBA strongly preferred
8–10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings
Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations
Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis, and recommendations
Passion for deeply understanding customer needs and turning that insight into a compelling vision and concrete solutions, across the full spectrum of small business to mid-market customers
Proactive, action-oriented, and results-driven with the ability to thrive in a highly matrixed company structure, including rolling up sleeves and leading by example at both strategic and tactical levels
Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions
Track record of aligning disparate teams - including across geographies - around a common cause and effecting transformational change
Capacity to handle a highly complex effort with the ability to prioritize across multiple workstreams and markets
Prior experience working across international or multi-market environments, with an understanding of how to balance global consistency with local market needs
Prior experience designing or scaling AI-powered or expert-assisted customer experiences preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The Expected Base Pay Range For This Position Is

Toronto $133,000 - $180,000

Apply on LinkedIn About employer

More about this job

Responsibilities

Set the end-to-end customer experience strategy for onboarding, growth, and retention programs across international markets, and prioritize investment across those programs. Lead cross-functional teams to improve customer journeys, use data to measure customer value and retention, shape Product roadmaps, and design AI-enabled service experiences.

Requirements

Requires a bachelor's degree or equivalent experience and 8–10 years of customer experience, service strategy, or service-oriented product management experience; an MBA is strongly preferred. Candidates should bring strong analytical, strategic, communication, and cross-functional leadership skills, including experience in international markets; experience designing or scaling AI-powered or expert-assisted experiences is preferred.

Skills

Customer Experience Strategy
Service Strategy
Product Management
Customer Retention
Customer Onboarding
Cross-Selling And Upselling
Customer Journey Design
Data Analysis
ROI Analysis
AI-Powered Service Design
International Market Strategy
Regulatory Context Analysis
Cross-Functional Leadership
Strategic Prioritization
Executive Communication
Change Management

Benefits

Cash Bonus
Equity Rewards

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Growth And Retention
Assisted Onboarding
Cross-Sell
Upsell
Customer Saves
Onboarding-To-Value Journey
Customer Experience Strategy
Service Strategy
Product Management
Customer Journey
Customer Retention
Customer Benefit Measurement
Funnel Analysis
ROI Analysis
Lifecycle Marketing
Sales
Product Roadmap
AI-Powered Experiences
Generative AI
Expert-Powered Service
International Markets
Global-Local Alignment
Cross-Functional Leadership
Data Analytics
Small Business
Mid-Market
Accountant Customers

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Work requirements

Jobs in Canada