Jobs in Canada

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Added 14 mins ago
W
Field Engineer
Weir
Quebec, QC
- $80,000 to $100,000 CAD / year
- Full-time
…that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable…
Added 14 mins ago
EV
Traffic controller (On-call)
Eminent Valet
Milton, ON
- Full-time
…Eminent Valet has built a strong reputation for excellence in customer service and operational efficiency. We take pride in being one of the nation's largest and most respected valet…
Added 14 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Experience working in a fast-paced Imaging Department preferred
Added 14 mins ago
BS
Order Manager- Bilingual
Bilingual Source
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
…This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by…
Added 14 mins ago
VM
Summer Sales Student Intern
Vantage Marketing Canada
Richmond Hill, ON
- Full-time
Since 2009, Vantage Marketing Canada has grown from a group of students with a bold idea into Canada’s #1 summer sales experience, employing over 3,000 students across 20 cities…
Added 14 mins ago
EV
Traffic Supervisor
Eminent Valet
Milton, ON
- Contract
Eminent Valet is actively seeking for reliable, energetic, and customer-focused Traffic Supervisor to join our On-call operations team at a major outdoor shopping destination in Halton…
Added 14 mins ago
BT
Spa Front Desk & Concierge
Bahn Thai Spa and School of Traditional Thai Massage and Wellness Centre
Toronto, ON
- Part-time
1+ year of luxury customer service or retail experience
Added 14 mins ago
EV
Part-time Traffic Guard (weekends)
Eminent Valet
Milton, ON
- Part-time
Eminent Valet is actively seeking for reliable, energetic, and customer-focused Traffic Guards to join our Part-time operations team at a major outdoor shopping destination in Halton Hills…
Added 14 mins ago
Project Leader
Magellan
Winnipeg, MB
…Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create…
Added 14 mins ago
PC
Janitorial Maintenance
Pilot Company
Headingley, MB
- Full-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 14 mins ago
MP
Pharmacy Assistant (Part-Time)
Murphy's Pharmacies
Morell, PE
- Part-time
Collaborating with other team members to provide timely high quality healthcare service delivery and exceptional client experience.
Added 14 mins ago
GD
Systems Engineer, Land C5ISR - Tactical Communications
General Dynamics Missions System International
Calgary, AB
- Full-time
Engage with the customer, the Department of National Defence (DND) to elicit and define system expectations for desired capabilities.
Added 14 mins ago
AI Director - Global AI Risk Management
Scotiabank
Toronto, ON
Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge to execute the AI Risk…
Added 14 mins ago
Customer Experience Associate - Bathurst and Dupont, Toronto, ON (26.25 hours/week)
Scotiabank
Toronto, ON · North York, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 14 mins ago
F
Facilities Maintenance Technician (Millwright) - Journeyperson
Finning
Edmonton, AB
- Full-time
This posting is for a static day shift scheduled Monday - Friday; 8 hours per day (7am – 3:30pm)
Added 14 mins ago
Temporary Showroom Manager Vancouver, BC
Cosentino
Vancouver, BC
The City Center Manager is a multi-faceted professional who can drive sales of high-quality events, stay abreast of local market trends, and generate an optimal customer experience at…
Added 14 mins ago
GE
Field Recruiter
GFL Environmental Inc.
AB
- Full-time
Experience: 1+ years of professional experience in full life cycle recruitment, preferably in a fast-paced field, industrial, logistics, or blue-collar environment.
Added 14 mins ago
Lead Instructional Designer
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
This role follows a hybrid work model, with an in-office presence required three days per week
Added 14 mins ago
NP
Photo Retoucher
Nuovo Photography
Montreal, QC
- Full-time
…and brand standards, and takes pride in preparing polished, professional client imagery that enhances the overall studio…
Added 14 mins ago
AA
ERP Sales Representative
Aktion Associates
Remote, Canada
- $70,000 to $130,000 CAD / year
- Full-time
- Remote
Experienced Job Costing Accounting Sales Professional
Added 14 mins ago
Traffic controller (On-call)
Eminent Valet
Milton, ON
…Eminent Valet has built a strong reputation for excellence in customer service and operational efficiency. We take pride in being one of the nation’s largest and most respected valet…
Added 14 mins ago
EV
Part-time Traffic Guard (weekends)
Eminent Valet
Milton, ON
- Part-time
Eminent Valet is actively seeking for reliable, energetic, and customer-focused Traffic Guards to join our Part-time operations team at a major outdoor shopping destination in Halton Hills…
Added 14 mins ago
EV
Traffic Supervisor
Eminent Valet
Milton, ON
- Contract
Eminent Valet is actively seeking for reliable, energetic, and customer-focused Traffic Supervisor to join our On-call operations team at a major outdoor shopping destination in Halton…
Added 14 mins ago
Administrative Coordinator
University of Toronto
Toronto, ON
Demonstrated front-line customer service experience, including experience serving as first point of contact, screening incoming inquiries and scheduling appointments
Added 29 mins ago
N
MRO Buyer
Napoleon
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…

Intuit

Staff Customer Experience Professional - Growth & Retention

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 8–10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings
Posting language: English
Posted: Nov 12, 2026

Original job description

Overview

As a Staff Customer Experience Professional, you'll be part of Intuit's Customer Success team, designing the end-to-end experience behind our Growth & Retention programs across Intuit's international markets - the motions that get customers to value, keep them through the moments they're most likely to leave, and help them grow into the products that fit how their business has changed. You'll own the customer experience across assisted onboarding, cross-sell and upsell, saves, and the onboarding-to-value journey, spanning small business, accountant, and mid-market customers.

Dedicated specialists run each of these motions day to day. This is the seat that designs the experience behind them, sequences investment across all four, and carries the story up to leadership and out to Sales, Marketing, and Product. You'll lead the creation of new expert-led and AI-powered experiences that use Intuit's ecosystem of products and services to drive growth for the business and deliver real value to customers.

Based in Canada, you'll serve as a key connection point for these programs across international markets - ensuring that what we build in one market reflects and informs a globally coherent approach, and that learnings travel in both directions. This role requires a deep understanding of the needs and regulatory contexts of international markets, and the ability to translate those insights into programs that work locally while aligning to global priorities. You'll partner with functions including Marketing, Sales, Product Management, Product Development, Service Design, and Data.

Intuit has embraced a hybrid working model and this role will be based out of our Toronto office 3 days per week.

Responsibilities

Establish the end-to-end customer experience strategy across Intuit's Growth & Retention programs - assisted onboarding, cross-sell and upsell, saves, and the onboarding-to-value journey - spanning all customer segments across international markets, and ensure alignment with the broader global strategy
Serve as the Growth & Retention connection point across international markets - sharing learnings, aligning on priorities, and ensuring consistency in how we deliver value to customers across geographies
Design the customer-facing experience behind each program: what a customer actually sees, hears, and is asked to do, so results improve because the experience got better
Read the funnel across all four programs as one connected journey - a customer who onboards badly shows up later as a save, and a save handled well is often the moment they're ready to upgrade
Quantify the delivery of benefit and service performance at every step of the journey across markets, maintaining a set of high-impact priorities that ladder up to the strategy
Sequence investment across the four programs against a fixed team and budget, with a clear, defensible view of what to deprioritize
Carry Growth & Retention's needs directly into Product's roadmap when the experience requires something only Product can build
Partner with Lifecycle Marketing and Sales to align demand generation and messaging with what the experience actually needs
Lead the design of AI- and GenAI-enabled service experiences that advance how Intuit delivers expert-powered help to these customers
Work with analytics partners to understand what drives benefit to customers, as measured by retention, and optimize the delivery of those benefits
Navigate the unique requirements of international markets - including local regulatory contexts, language considerations, and market-specific customer needs - so these programs are built for how customers in each market actually work
Represent Growth & Retention in Customer Success business reviews, translating program performance across markets into a narrative leadership can act on
Lead without direct authority and create a unifying sense of purpose across cross-functional teams
Provide steady leadership in the face of uncertainty, change, and the aggressive deadlines common to a rapidly growing company with an evolving business model

Qualifications

BA/BS required or equivalent work experience; MBA strongly preferred
8–10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings
Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations
Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis, and recommendations
Passion for deeply understanding customer needs and turning that insight into a compelling vision and concrete solutions, across the full spectrum of small business to mid-market customers
Proactive, action-oriented, and results-driven with the ability to thrive in a highly matrixed company structure, including rolling up sleeves and leading by example at both strategic and tactical levels
Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions
Track record of aligning disparate teams - including across geographies - around a common cause and effecting transformational change
Capacity to handle a highly complex effort with the ability to prioritize across multiple workstreams and markets
Prior experience working across international or multi-market environments, with an understanding of how to balance global consistency with local market needs
Prior experience designing or scaling AI-powered or expert-assisted customer experiences preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The Expected Base Pay Range For This Position Is

Toronto $133,000 - $180,000

Apply on LinkedIn About employer

More about this job

Responsibilities

Set the end-to-end customer experience strategy for onboarding, growth, and retention programs across international markets, and prioritize investment across those programs. Lead cross-functional teams to improve customer journeys, use data to measure customer value and retention, shape Product roadmaps, and design AI-enabled service experiences.

Requirements

Requires a bachelor's degree or equivalent experience and 8–10 years of customer experience, service strategy, or service-oriented product management experience; an MBA is strongly preferred. Candidates should bring strong analytical, strategic, communication, and cross-functional leadership skills, including experience in international markets; experience designing or scaling AI-powered or expert-assisted experiences is preferred.

Skills

Customer Experience Strategy
Service Strategy
Product Management
Customer Retention
Customer Onboarding
Cross-Selling And Upselling
Customer Journey Design
Data Analysis
ROI Analysis
AI-Powered Service Design
International Market Strategy
Regulatory Context Analysis
Cross-Functional Leadership
Strategic Prioritization
Executive Communication
Change Management

Benefits

Cash Bonus
Equity Rewards

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Growth And Retention
Assisted Onboarding
Cross-Sell
Upsell
Customer Saves
Onboarding-To-Value Journey
Customer Experience Strategy
Service Strategy
Product Management
Customer Journey
Customer Retention
Customer Benefit Measurement
Funnel Analysis
ROI Analysis
Lifecycle Marketing
Sales
Product Roadmap
AI-Powered Experiences
Generative AI
Expert-Powered Service
International Markets
Global-Local Alignment
Cross-Functional Leadership
Data Analytics
Small Business
Mid-Market
Accountant Customers

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Work requirements

Jobs in Canada