Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 5 mins ago
S
Staff Software Engineer, Code Forge
Stripe
Canada
- Full-time
In this role, you’d be joining the Code Forge team in Developer Productivity. Our team is responsible for the systems that store Stripe’s code and its history, and serve it to every…
Added 5 mins ago
R
Project Lead, Digital Development (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 5 mins ago
CT
Team Lead (Shipping/Receiving)
Cam Tran
Spruce Grove, AB
- Full-time
About the Role: The Team Lead is responsible for oversight of the daily activities of the warehouse by providing guidance and direction to employees. This position ensures that the team is…
Added 5 mins ago
R
Managing Editor, Live & Daily News, Weekends, English Services, (On-Site)
Radio-Canada
Toronto, ON
- Full-time
Lead with Impact: Bring your A-game everyday, guiding and inspiring a talented team of journalists and directing editorial and audience growth strategy on all platforms. In collaboration…
Added 5 mins ago
XO
Communications Specialist
XTRACT ONE
Toronto, ON
- Full-time
- Temporary
…drafting corporate press releases, and assisting the sales team with key…
Added 5 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Sherbrooke, QC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 5 mins ago
B
Leader, PI Sales
BrokerLink
Saint John, NB · Edmundston, NB · Moncton, NB · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Truro, NS · NB
- Full-time
…attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our…
Added 5 mins ago
K
Manager, Quality Assurance
Kabam
Vancouver, BC
- Full-time
…and improving them. They play a leadership role within the team by developing QA leaders and fostering a knowledge-sharing and continuous innovation…
Added 5 mins ago
QP
Operations Manager, Industrial Operations East
QuadReal Property Group
Mississauga, ON
- Full-time
Lead, coach and mentor Building Operators and Operations Coordinators, fostering accountability, continuous learning and strong performance.
Added 5 mins ago
R
Senior Site Reliability Engineer
RBC
Toronto, ON · Calgary, AB
- Full-time
…frameworks and tools with AI and analytics. You will work with a team of passionate software and infrastructure engineers who thrive on solving challenging technical problems and creating…
Added 5 mins ago
UO
CCFM - EM Provincial Program Assistant
University of British Columbia
Trail, BC · IH | Kootenay Boundary Regional Hospital (KBRH)
- $32.84 to $37.67 CAD / hour
- Part-time
Added 5 mins ago
UO
Head Coach and General Manager - Men's Soccer
University of British Columbia
Kelowna, BC · UBCO | Gymnasium (GYM)
- Full-time
Works with Development & Alumni Engagement (DAE) to develop and lead team fundraising and alumni initiatives.
Added 5 mins ago
S
Sales Consultant Trainee
Sysco
AB · Sysco Edmonton
- Full-time
…works closely with experienced Sales Consultants and other team members to learn Sysco's sales processes, product offerings, and customer service…
Added 5 mins ago
Senior Project Engineer
Suncor Energy
Fort McMurray, AB
…We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we…
Added 5 mins ago
GF
Performance Head Coach - Richmond Steveston - New Club
GoodLife Fitness
Richmond, BC
- Part-time
Proven leadership ability with a passion for helping others lead healthier lifestyles
Added 5 mins ago
SC
shift supervisor - Store# 71334, MCORMOND
Starbucks Coffee Company
Saskatoon, SK
- Full-time
…in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing…
Added 5 mins ago
C
Senior Manager AML Risk Insights
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 20 mins ago
AC
CPA Auditor Manager (Nonprofits)
ACCA Careers
Montreal, QC
- Full-time
…advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business…
Added 20 mins ago
BP
Designated Pharmacy Manager
Boggio Pharmacy
Port Colborne, ON
- Full-time
Facilitate regular team meetings to communicate and implement new and existing policies
Added 20 mins ago
K
SENIOR BUSINESS ANALYST – PAYMENTS MODERNIZATION
Kelly
Toronto, ON
- Contract
📍 Hybrid (4 days in office, Toronto, ON) · ✅ Must Have:
Added 20 mins ago
C
Tour Manager - Canada
Collette
Canada
- Contract
Tour Management is a rewarding and ﬂexible role for someone who enjoys working both independently and as part of a team with Collette staff, partners, and vendors; connects quickly with a…
Added 20 mins ago
A
Chargé(e) De Projet
Actalent
Longueuil, QC
- $46 to $56 CAD / hour
- Contract
…technical documentation and standardizing processes. You will lead governance and digital transformation initiatives within the…
Added 20 mins ago
DC
Coordinator, Health and Safety
Defence Construction Canada
Moose Jaw, SK
- Full-time
By becoming a team member of a trusted partner of the Government of Canada and the Canadian construction industry since 1951, you will have the opportunity to support infrastructure…
Added 20 mins ago
TU
CCFM - EM Provincial Program Assistant
The University of British Columbia
Trail, BC
- $32.84 to $37.67 CAD / hour
- Part-time
Added 20 mins ago
I
Staff Customer Experience Professional - Growth & Retention
Intuit
Toronto, ON
- Full-time
Intuit has embraced a hybrid working model and this role will be based out of our Toronto office 3 days per week

Intuit

Staff Customer Experience Professional - Growth & Retention

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 8–10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings
Posting language: English
Posted: Nov 12, 2026

Original job description

Overview

As a Staff Customer Experience Professional, you'll be part of Intuit's Customer Success team, designing the end-to-end experience behind our Growth & Retention programs across Intuit's international markets - the motions that get customers to value, keep them through the moments they're most likely to leave, and help them grow into the products that fit how their business has changed. You'll own the customer experience across assisted onboarding, cross-sell and upsell, saves, and the onboarding-to-value journey, spanning small business, accountant, and mid-market customers.

Dedicated specialists run each of these motions day to day. This is the seat that designs the experience behind them, sequences investment across all four, and carries the story up to leadership and out to Sales, Marketing, and Product. You'll lead the creation of new expert-led and AI-powered experiences that use Intuit's ecosystem of products and services to drive growth for the business and deliver real value to customers.

Based in Canada, you'll serve as a key connection point for these programs across international markets - ensuring that what we build in one market reflects and informs a globally coherent approach, and that learnings travel in both directions. This role requires a deep understanding of the needs and regulatory contexts of international markets, and the ability to translate those insights into programs that work locally while aligning to global priorities. You'll partner with functions including Marketing, Sales, Product Management, Product Development, Service Design, and Data.

Intuit has embraced a hybrid working model and this role will be based out of our Toronto office 3 days per week.

Responsibilities

Establish the end-to-end customer experience strategy across Intuit's Growth & Retention programs - assisted onboarding, cross-sell and upsell, saves, and the onboarding-to-value journey - spanning all customer segments across international markets, and ensure alignment with the broader global strategy
Serve as the Growth & Retention connection point across international markets - sharing learnings, aligning on priorities, and ensuring consistency in how we deliver value to customers across geographies
Design the customer-facing experience behind each program: what a customer actually sees, hears, and is asked to do, so results improve because the experience got better
Read the funnel across all four programs as one connected journey - a customer who onboards badly shows up later as a save, and a save handled well is often the moment they're ready to upgrade
Quantify the delivery of benefit and service performance at every step of the journey across markets, maintaining a set of high-impact priorities that ladder up to the strategy
Sequence investment across the four programs against a fixed team and budget, with a clear, defensible view of what to deprioritize
Carry Growth & Retention's needs directly into Product's roadmap when the experience requires something only Product can build
Partner with Lifecycle Marketing and Sales to align demand generation and messaging with what the experience actually needs
Lead the design of AI- and GenAI-enabled service experiences that advance how Intuit delivers expert-powered help to these customers
Work with analytics partners to understand what drives benefit to customers, as measured by retention, and optimize the delivery of those benefits
Navigate the unique requirements of international markets - including local regulatory contexts, language considerations, and market-specific customer needs - so these programs are built for how customers in each market actually work
Represent Growth & Retention in Customer Success business reviews, translating program performance across markets into a narrative leadership can act on
Lead without direct authority and create a unifying sense of purpose across cross-functional teams
Provide steady leadership in the face of uncertainty, change, and the aggressive deadlines common to a rapidly growing company with an evolving business model

Qualifications

BA/BS required or equivalent work experience; MBA strongly preferred
8–10 years of Customer Experience and Service Strategy, and/or Product Management experience for service-oriented offerings
Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations
Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis, and recommendations
Passion for deeply understanding customer needs and turning that insight into a compelling vision and concrete solutions, across the full spectrum of small business to mid-market customers
Proactive, action-oriented, and results-driven with the ability to thrive in a highly matrixed company structure, including rolling up sleeves and leading by example at both strategic and tactical levels
Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions
Track record of aligning disparate teams - including across geographies - around a common cause and effecting transformational change
Capacity to handle a highly complex effort with the ability to prioritize across multiple workstreams and markets
Prior experience working across international or multi-market environments, with an understanding of how to balance global consistency with local market needs
Prior experience designing or scaling AI-powered or expert-assisted customer experiences preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The Expected Base Pay Range For This Position Is

Toronto $133,000 - $180,000

Apply on LinkedIn About employer

More about this job

Responsibilities

Set the end-to-end customer experience strategy for onboarding, growth, and retention programs across international markets, and prioritize investment across those programs. Lead cross-functional teams to improve customer journeys, use data to measure customer value and retention, shape Product roadmaps, and design AI-enabled service experiences.

Requirements

Requires a bachelor's degree or equivalent experience and 8–10 years of customer experience, service strategy, or service-oriented product management experience; an MBA is strongly preferred. Candidates should bring strong analytical, strategic, communication, and cross-functional leadership skills, including experience in international markets; experience designing or scaling AI-powered or expert-assisted experiences is preferred.

Skills

Customer Experience Strategy
Service Strategy
Product Management
Customer Retention
Customer Onboarding
Cross-Selling And Upselling
Customer Journey Design
Data Analysis
ROI Analysis
AI-Powered Service Design
International Market Strategy
Regulatory Context Analysis
Cross-Functional Leadership
Strategic Prioritization
Executive Communication
Change Management

Benefits

Cash Bonus
Equity Rewards

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Growth And Retention
Assisted Onboarding
Cross-Sell
Upsell
Customer Saves
Onboarding-To-Value Journey
Customer Experience Strategy
Service Strategy
Product Management
Customer Journey
Customer Retention
Customer Benefit Measurement
Funnel Analysis
ROI Analysis
Lifecycle Marketing
Sales
Product Roadmap
AI-Powered Experiences
Generative AI
Expert-Powered Service
International Markets
Global-Local Alignment
Cross-Functional Leadership
Data Analytics
Small Business
Mid-Market
Accountant Customers

Report this job

Work requirements

Jobs in Canada