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Iovate

Customer Service Specialist

Oakville, ON, Canada

Compensation: $50K-$60K CDN · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Compensation: $50K-$60K CDN
Job type: Full-time
Apply by: Dec 11, 2026
Work location: Location: Oakville ON- Hybrid (3 days in office)
Experience: Have a minimum of 5 years of proven customer support experience preferably within a consumer-packaged goods (CPG) environment
Posting language: English
Posted: Nov 11, 2026

Original job description

Iovate is a dynamic, leading-edge nutrition company that delivers some of the highest quality, most innovative and effective active nutrition, and weight management products in the world. Each of our Brands are committed to biology, science, and their own culture to assist customers in reaching their goals.

Are you passionate about making a difference in the workplace? Do you thrive in a fast-paced, innovative environment? Iovate Health Sciences International Inc. is looking for a dynamic and dedicated Customer Supply Chain Associate to join our team!

Customer Supply Chain Associate

Location: Oakville ON- Hybrid (3 days in office)

Employment type: FT

Existing vacancy: Yes

Reporting to: Customer Supply Chain Manager

Compensation: $50K-$60K CDN

This position will enhance the return on the total business through delivering exceptional customer service support. The Customer Supply Chain Associate will be engaged in establishing and improving the satisfaction of internal and external customers and will work closely with Customers, Sales, Demand Planning, Logistics and QA to achieve this objective. The focus for the Customer Supply Chain Associate will be to provide complete customer service for all assigned accounts and act as an advocate for both the customer, as well as for Iovate Health Sciences, ensuring orders are handled in an efficient and profitable manner.

Key Responsibilities:

Enter orders accurately into Microsoft D365 and manage the allocation and releasing of orders to the distribution center / co-manufacturer and, if required, coordinating pallet counts with the distribution facility
Manage OTIF (On-Time In Full) rate by actively monitoring inventory and fulfillment rates and changing or updating orders based on customer / distribution center requests
Coordinate with 3PL Logistics provider to ensure on time delivery of orders
Utilize customer account portals, to arrange Ship Dates and book Advance Shipping Notices (ASN’s)
Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
Monitor service performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
Act as a liaison to assist sales staff with delivery dates, quantities, prices, questions and/or issues with customers
Assist in the investigation of compliance disputes
Provide reports as required
Returns (RMA) audit and entry
Other role related duties as assigned

Qualifications:

Have a minimum of 5 years of proven customer support experience preferably within a consumer-packaged goods (CPG) environment
Proven experience in a Customer Service Representative
Have outstanding communication and problem-solving skills with the ability to multi-task, prioritize, and manage time effectively
Be proactive and able to continuously manage change in an extremely fast paced, energetic work environment
Work well independently as well as in a team environment
Be able to identify areas of improvement and efficiency and make recommendations
Be familiar with CRM systems and practices; experience with EDI and MS D365 would be an asset.
Proficient in the use of MS Office Suite
Post-Secondary Education in related field

What We Offer:

World class gym, and external basketball court
Competitive compensation package
100% Group Health & Dental Coverage
Employee Assistance Program
Company RRSP Matching
Paid vacation & 5 personal days
Employee Engagement Events
Product & Swag from our industry leading brands
Professional career development
Opportunities for Global career exposure without the need to relocate!

Company Culture

Our Mission at Iovate is to inspire active lives through nutrition and wellness for a healthier tommorow. We pride ourselves on being collaborative, innovative, and employee-focused. We foster a fast-paced environment where every team member is valued. As an equal opportunity employer, we are committed to creating an accessible and inclusive workplace for all.

Iovate Health Sciences International Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of Iovate Health Sciences International, this role supports Good Manufacturing Practices (GMP) compliance to maintain the highest standards of quality, safety, and regulatory compliance.

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More about this job

Responsibilities

Manage customer orders, allocations, fulfillment, delivery scheduling, and returns while monitoring inventory and OTIF performance. Coordinate with customers, sales, logistics, distribution, and other internal teams to resolve issues, support compliance, report on service performance, and improve processes.

Requirements

Requires at least five years of customer support experience, preferably in a consumer-packaged goods environment, along with strong communication, problem-solving, multitasking, and time-management skills. Candidates should be proficient with Microsoft Office and familiar with CRM systems; EDI and Microsoft D365 experience are assets, and post-secondary education in a related field is requested.

Skills

Customer Service
Order Management
Microsoft D365
Inventory Monitoring
Order Fulfillment
OTIF Management
3PL Coordination
Logistics Coordination
Customer Account Portals
Advance Shipping Notices
Process Improvement
Performance Reporting
Problem-Solving
Communication
Time Management
Microsoft Office

Benefits

Gym
Basketball Court
Group Health Coverage
Dental Coverage
Employee Assistance Program
Company RRSP Matching
Paid Vacation
Personal Days
Employee Engagement Events
Company Products and Swag
Professional Career Development
Global Career Exposure

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Supply Chain
Consumer-Packaged Goods
Microsoft D365
CRM
EDI
Microsoft Office
Order Entry
Order Allocation
Order Fulfillment
OTIF
Inventory Management
3PL Logistics
Distribution Center
Co-Manufacturer
Customer Account Portals
Advance Shipping Notices
Returns Management
RMA
Compliance
Good Manufacturing Practices
Quality Assurance
Demand Planning
Process Improvement
Service Performance Reporting
Post-Secondary Education

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Jobs in Canada