Customer Service Specialist

Iovate is a dynamic, leading-edge nutrition company that delivers some of the highest quality, most innovative and effective active nutrition, and weight management products in the world. Each of our Brands are committed to biology, science, and their own culture to assist customers in reaching their goals.

Are you passionate about making a difference in the workplace? Do you thrive in a fast-paced, innovative environment? Iovate Health Sciences International Inc. is looking for a dynamic and dedicated Customer Supply Chain Associate to join our team!

Customer Supply Chain Associate

Location: Oakville ON- Hybrid (3 days in office)

Employment type: FT

Existing vacancy: Yes

Reporting to: Customer Supply Chain Manager

Compensation: $50K-$60K CDN

This position will enhance the return on the total business through delivering exceptional customer service support. The Customer Supply Chain Associate will be engaged in establishing and improving the satisfaction of internal and external customers and will work closely with Customers, Sales, Demand Planning, Logistics and QA to achieve this objective. The focus for the Customer Supply Chain Associate will be to provide complete customer service for all assigned accounts and act as an advocate for both the customer, as well as for Iovate Health Sciences, ensuring orders are handled in an efficient and profitable manner.

Key Responsibilities:

• Enter orders accurately into Microsoft D365 and manage the allocation and releasing of orders to the distribution center / co-manufacturer and, if required, coordinating pallet counts with the distribution facility
• Manage OTIF (On-Time In Full) rate by actively monitoring inventory and fulfillment rates and changing or updating orders based on customer / distribution center requests
• Coordinate with 3PL Logistics provider to ensure on time delivery of orders
• Utilize customer account portals, to arrange Ship Dates and book Advance Shipping Notices (ASN’s)
• Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
• Monitor service performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
• Act as a liaison to assist sales staff with delivery dates, quantities, prices, questions and/or issues with customers
• Assist in the investigation of compliance disputes
• Provide reports as required
• Returns (RMA) audit and entry
• Other role related duties as assigned

Qualifications:

• Have a minimum of 5 years of proven customer support experience preferably within a consumer-packaged goods (CPG) environment
• Proven experience in a Customer Service Representative
• Have outstanding communication and problem-solving skills with the ability to multi-task, prioritize, and manage time effectively
• Be proactive and able to continuously manage change in an extremely fast paced, energetic work environment
• Work well independently as well as in a team environment
• Be able to identify areas of improvement and efficiency and make recommendations
• Be familiar with CRM systems and practices; experience with EDI and MS D365 would be an asset.
• Proficient in the use of MS Office Suite
• Post-Secondary Education in related field

What We Offer:

• World class gym, and external basketball court
• Competitive compensation package
• 100% Group Health & Dental Coverage
• Employee Assistance Program
• Company RRSP Matching
• Paid vacation & 5 personal days
• Employee Engagement Events
• Product & Swag from our industry leading brands
• Professional career development
• Opportunities for Global career exposure without the need to relocate!

Company Culture

Our Mission at Iovate is to inspire active lives through nutrition and wellness for a healthier tommorow. We pride ourselves on being collaborative, innovative, and employee-focused. We foster a fast-paced environment where every team member is valued. As an equal opportunity employer, we are committed to creating an accessible and inclusive workplace for all.

Iovate Health Sciences International Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of Iovate Health Sciences International, this role supports Good Manufacturing Practices (GMP) compliance to maintain the highest standards of quality, safety, and regulatory compliance.