Senior Servicenow Project Manager / Consultant
- Toronto, ON, Canada
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Original job description
Hiring: Senior ServiceNow Release Management Consultant / Project Manager
📍 Location: Toronto
🏢 Work Model: Hybrid – Minimum 3 days onsite per week
Role Overview
We are seeking an experienced ServiceNow Release Management Consultant to lead the design, configuration, implementation, and ongoing support of ServiceNow Digital Product Release Management (DPRM) solutions in a complex enterprise environment.
Key Responsibilities
- Design, configure, and implement ServiceNow DPRM solutions and release workflows.
- Establish enterprise release governance, planning, scheduling, risk assessment, and deployment processes.
- Develop and support integrations with Change Management, CMDB, SPM, DevOps tools, and CI/CD pipelines.
- Configure ServiceNow workflows, Flow Designer, business rules, dashboards, reports, and Performance Analytics.
- Facilitate stakeholder workshops, gather requirements, and recommend ITSM process improvements.
- Support testing, deployment, documentation, training, and knowledge transfer.
Required Qualifications
- 7+ years of ITSM consulting and implementation experience in enterprise environments.
- 5+ years of hands-on ServiceNow configuration, customization, administration, and implementation experience.
- Extensive Release Management experience.
- Strong knowledge of ITIL, ITSM, SDLC, and enterprise release governance.
- Experience with ServiceNow APIs, integrations, CMDB, SPM, DevOps, and CI/CD pipelines.
- Mandatory Certification: ServiceNow Certified System Administrator (CSA).
- Excellent stakeholder management, communication, and facilitation skills.
Public sector experience is preferred.
More about this job
Responsibilities
Design, configure, implement, and support ServiceNow Digital Product Release Management solutions, including release workflows, governance, planning, risk assessment, and deployment processes. Develop integrations and reporting, facilitate stakeholder workshops, and support testing, deployment, documentation, training, and knowledge transfer.
Requirements
Requires 7+ years of enterprise ITSM consulting and implementation experience, 5+ years of hands-on ServiceNow experience, and extensive Release Management experience. Candidates must have a ServiceNow Certified System Administrator certification and strong knowledge of ITIL, ITSM, SDLC, integrations, and enterprise release governance; public sector experience is preferred.
Skills
- ServiceNow Digital Product Release Management
- Release Management
- ITSM Consulting
- ServiceNow Configuration
- ServiceNow Customization
- ITIL
- SDLC
- Release Governance
- Change Management
- CMDB
- SPM
- DevOps
- CI/CD Pipelines
- ServiceNow APIs and Integrations
- Flow Designer
- Stakeholder Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Consulting
- Software
- Government & Public Sector
Keywords
- ServiceNow
- DPRM
- Release Management
- ITSM
- ITIL
- SDLC
- Enterprise Release Governance
- Release Workflows
- Change Management
- CMDB
- SPM
- DevOps
- CI/CD Pipelines
- ServiceNow APIs
- Integrations
- Flow Designer
- Business Rules
- Dashboards
- Reports
- Performance Analytics
- ServiceNow Certified System Administrator
- CSA
- Stakeholder Workshops
- Risk Assessment
- Testing
- Training
- Public Sector