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Added 12 mins ago
Senior Project Manager - Team Lead
WSP in Canada
Lethbridge, AB
Full-time
WSP is seeking a strategic, client-focused Senior Project Manager – Team Lead to lead and grow a team of design and field professionals.This high-impact leadership role is accountable for…
Added 12 mins ago
assistant kitchen manager
King Tandoori Kennedy
Brampton, ON
Full-time
Supervise and check delivery of food trolleys
Added 13 mins ago
Sr Product Manager
DIRTT
AB · Calgary, AB
Full-time
…into actionable product solutions and roadmaps. Then guide delivery through NPI and continuously improve product outcomes. The Sr. Product Manager works closely with Engineering, Design,…
Added 13 mins ago
Deposit Administrator II
Assiniboine Credit Union
Winnipeg, Manitoba
Full-time
Reporting to the Manager, Deposit Operations, the Deposit Administrator II works as part of a team responsible for providing administrative, clerical and back-office support to the advisor…
Added 13 mins ago
Senior Program Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
Full-time
The Senior Program Manager leads cross-functional delivery of product development initiatives, including new product introductions, cost reduction, technology integration, and lifecycle…
Added 13 mins ago
Senior Manager, Market Mortgage Broker Conduct
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
Full-time
Accountable for managing the delivery of Market Conduct compliance of Mortgage Brokers including related programs and services in support of overall Market Conduct department strategies.
Added 13 mins ago
Team Lead, Digital Channels
Enbridge
Toronto, ON · North York
Full-time
You have experience leading digital transformation, customer experience, product delivery, or multichannel service initiatives.
Added 13 mins ago
Administrative Assistant II - Medical, Arthritis Program Low Back
University Health Network
Toronto, ON
Full-time
…involve working collaboratively with the team to support the delivery of patient care, the development and delivery of educational materials, webinars, online and onsite training, and be a…
Added 13 mins ago
Charge Technologist - Diagnostic Imaging, Nuclear Medicine & Radiation Safety Officer
Halton Healthcare
Oakville, ON
Full-time
…of the multidisciplinary team and provides leadership in the delivery of Nuclear Medicine services while maintaining the organization's radiation protection program and supporting…
Added 13 mins ago
Project Manager, Transportation Infrastructure
Chandos
Calgary, AB
Full-time
Chandos is seeking a Project Manager to lead the successful delivery of complex transportation infrastructure projects throughout Western Canada.
Added 13 mins ago
Senior Estimator, Transportation Infrastructure
Chandos
Edmonton, AB
Full-time
Experience with Construction Management, Design-Build, Progressive Design-Build, Alliance, or other collaborative delivery models.
Added 28 mins ago
Coordinator, Marketing & Communications
Windsor Regional Hospital
Windsor, ON
Full-time
The Marketing and Communications Coordinator supports the Manager, Marketing and Communications and the broader Foundation team to advance fundraising goals, enhance brand visibility and…
Added 28 mins ago
Coordinator, Marketing & Communications
Windsor Regional Hospital
Windsor, ON
Full-time
The Marketing and Communications Coordinator supports the Manager, Marketing and Communications and the broader Foundation team to advance fundraising goals, enhance brand visibility and…
Added 28 mins ago
PRIMARY CARE ASSISTANT
Northern Health - BC
Smithers, BC
Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Primary Care Assistant functions as a member of the interprofessional team. As an integral…
Added 28 mins ago
Sharepoint Migration Delivery Technical Lead
Zodiac Solutions, Inc
Toronto, ON
Full-time
Role: Tech Lead – SharePoint Migration & Delivery
Added 28 mins ago
Ocean Logistics Coordinator
Canadian Energy Services
Calgary, AB
Full-time
…Calgary, Alberta and will report to the Sourcing and Logistics Manager. The ideal candidate will have willingness to work in a fast paced oil and gas logistics…
Added 28 mins ago
Policy and Practice Analyst
Indigenous Perspectives Society
Vancouver, BC
Full-time
…programs, standards, and practices that promote quality service delivery to individuals and families supported by CLBC. You will be conducting analysis, developing resources and guidance,…
Added 28 mins ago
Operations Coordinator
New Market Funds
Vancouver, BC
$75,000 to $85,000 CAD / year
Full-time
We are an ImpactAssets50 manager and Certified B Corp company.
Added 28 mins ago
ENVIRONMENTAL SERVICES WORKER
Northern Health - BC
Prince George, BC
Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position performs a variety of environmental services duties throughout the facility.…
Added 28 mins ago
Superintendent
Morguard
Kitchener, ON
Full-time
The Superintendent is accountable to the Building/Property/District Manager for performing minor routine maintenance of the property to ensure the quality of work is performed and…
Added 28 mins ago
Recycler - Kitchener (Full Time)
Talize
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Full-time
Valid Class G Driver's License with 3 years of experience driving delivery vans.
Added 28 mins ago
Manager – Business Technology/ Directeur, Système de gestion
Maples Group
Montreal, QC
Full-time
We are looking for an accomplished Manager to join our Business Technology team as part of our financial services business in Montreal.
Added 29 mins ago
Guest Services Manager - Night Manager
Waldorf Astoria Kuwait
Mississauga, ON
Full-time
…you’ll do every time you come to work! As a Guest Services Manager/Night Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of…
Added 29 mins ago
Director of Care
Optima Living
AB · Red Deer County, AB
Reporting to the General Manager, the Director of Care leads and oversees the delivery, quality, and coordination of resident care, ensuring compliance with regulatory standards and…
Added 29 mins ago
Director of Parks and Recreation
City of Brandon
Brandon, MB
The Director of Parks and Recreation provides strategic leadership, direction, and oversight for the delivery of Parks and Recreation Services, including Parks and Greenspaces, Recreation…

IPEX Group

Customer Service Representative

Canada

Pay: The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.
Job type: Full-time
Experience: Minimum 5 years of experience as a customer service representative
Posting language: English
Posted: Sep 29, 2026

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Original job description

Customer Service Representative – Oakville, ON

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently have an exciting full time, permanent opportunity as a Customer Service Representative. This role support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

This role is based in our Oakville, ON office and reports to the Customer Service Manager. It is a hybrid position with three days/week on-site.

Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters!

The compensation for this position is between $54,300 and $67,900 annually, based on experience and qualifications.

Principal Responsibilities

The incumbent will work in a fast-paced, high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price, maintaining the highest quality of customer service:

Respond to inquiries regarding the status of customer orders, price, delivery, or technical support
Resolve delays, service problems and disputes
Enter, release, and track customer orders via EDI, fax, and phone, using our in house ERP solution
Verify customer account numbers, pricing, terms, delivery requirements
Track backorders and ensure production, purchasing and distribution are reacting accordingly
Liaise with other departments from the service team to ensure proper service from all directions
Provide technical support by referring to various IPEX publications
Respond to all customer inquiries in a timely manner

Key Performance Features

High drive for building strong customer relationships based on customer satisfaction
Overall management of sales orders and customer inquiries
Understanding of pricing relationships, and/or ability to organize price information
A firm grasp of the IPEX computer system
Relationship with internal colleagues, and ability to resolve problems and disputes by consulting with the appropriate team members
Positive attitude and team focused outlook
High degree of organization and accuracy
Professional telephone manner and skills

Qualifications & Experience

Professional, with a demonstrated commitment to providing excellent customer service
Comfortable interacting with all levels of the organization
Minimum 5 years of experience as a customer service representative
Excellent time management and follow-up skills, including the ability to effectively balance quality and quantity of output
Excellent computer and internet skills, especially Microsoft Office 365
Demonstrated ability to effectively resolve customer issues and complaints patiently
Strong written and verbal communication skills
Good team player including the demonstrated ability to contribute to and foster a positive team environment
Industry experience is an asset
SAP knowledge an asset

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com

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More about this job

Responsibilities

The incumbent will manage high-volume customer inquiries regarding orders, pricing, and technical support while maintaining accurate records in the ERP system. They will also collaborate with internal departments to resolve service issues and ensure timely delivery of products.

Requirements

Candidates must have a minimum of 5 years of experience in a customer service role and possess strong proficiency in Microsoft Office 365. Excellent communication, organizational, and problem-solving skills are required to succeed in this fast-paced environment.

Skills

Customer Service
Order Management
Technical Support
Problem Solving
Relationship Building
Microsoft Office 365
ERP Solutions
Communication Skills
Time Management
Data Entry
Pricing Analysis
Conflict Resolution
Attention To Detail
Teamwork
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Representative
Plastic Piping Systems
Order Processing
Technical Support
ERP
EDI
Microsoft Office 365
Sales Support
Backorder Tracking
Pricing
Account Management
Supply Chain
Distribution
Communication
Problem Solving
Time Management
Customer Satisfaction
Professionalism
Team Collaboration
Data Accuracy

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